crafterscompanion.co.uk

2.2
2.2 Based on 206 reviews

Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies....

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Average Rating

2.2

/
5

206 Reviews

5 Star
22%
4 Star
3%
3 Star
6%
2 Star
6%
1 Star
63%

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FakeZ15
Reduced rating

Staff are very friendly and I can usually get what I need from either a store or the website. In the past I would have given a higher rating but have recently been disappointed to find that a class I regularly attend has been cut down to 2 slots per month apparently because the class is not providing sufficient spend for Crafters Companion, since the company appears to be in excellent financial health I think it is sad that a class with a healthy following is to be cut for that reason.

3
Date of experience: May 13, 2019
Genevieve Johnson
A company worthy of 5 stars

I cannot fault them as a company. I live locally to one of the stores and they are extremely helpful and friendly. They cannot do enough for their customers. I regularly order from the website and not had any issues. I always feel well informed about my order and when it is to be delivered. I like their website and it’s easy to navigate. I lover their Inspire club and as a platinum member the deals and offers I get are fantastic. If I was to criticise anything it would be the amount of plastic they use in their packaging. It would be nice if they rethought some of this.

5
Date of experience: May 13, 2019
Owen Rogers
They are really helpful whenever you…

They are really helpful whenever you phone they always have the answer or find out and ring you back.There crafty stuff is the best it is always up to the minute and love all there ranges.If you buy on line you can build up a discount and there is always special discounts of offers.I could not be without crafters companion for my arts and crafts I just wish they would open a shop down here near Loughton in Essex.Carole Milligan

5
Date of experience: May 13, 2019
Bianca Cooper
Great company

Great company. Products are excellent, prices are very competitive. The customer service team are very helpful with all queries and provide excellent advice with any problems you experience with the products.

5
Date of experience: May 13, 2019
Priscilla R.
highly recommended

always helpful and knowledgeable whether visiting the store, or ordering on line. Any problems are sorted quickly an efficiently. the quality of the products is excellent and described well

5
Date of experience: May 11, 2019
Drew H.
Poor products and dangerous

Poor products and dangerousHave their dies and the gemini. Sent the dies through the machine. Doesn’t cut well at all. To add insult to injury (literally) The metal plate cut my finger as I grabbed it from the other side. Bought a few of their dies. Not happy with the way any of them cut. As for the Spectrum Noir pens. What a waste of money. If they aren’t already dry in the packet, they will be before long. Total waste of money again. Not impressed with any product from this company. And their recent actions with regards to copyright is appalling too.

1
Date of experience: May 11, 2019
Sykorax_22
Too concerned about their American…

Too concerned about their American customers. We count for nothing now. The move back to create and craft was to boost American custom. Since they moved back I have not bought one thing from them, sad as I bought loads from them on hochanda, and am a gold member for buying direct, I am sure it’s a drop in the ocean t loose my custom but they don’t care anyway, everything is geared toward the big American market. We even pay more given the exchange rate...how does that factor when we are local?

2
Date of experience: May 10, 2019
Tonja Anderson
Quality items and great customer service

Excellent quality items - great customer service - frequent offers for all crafting needs.

5
Date of experience: May 10, 2019
Lettice R.
Can not believe this company is…

Can not believe this company is emailing their customers and asking for good reviews, surely this isn't right? They are a bad company. They steal photos from the internet and claim they are hand drawn. The metal shim they have on the Gemini, is lethal, it cuts you. And they don't care. As long as they are making money, that's all they are bothered about. No morals!

1
Date of experience: May 10, 2019
Sykorax_77
Highly Recommend Crafter’s Companion

Crafter’s Companion is a company that provides a first class service for many different types of crafter and I definitely recommend them. Their stores are amazing and their staff are an asset to their business. The classes are great and everyone is made to feel welcome, no matter what level of crafter you are. The products that come under the Crafter’s Companion brand are always first class and there is something for everyone. The quality is excellent - if there was a small criticism it would be there is so much pace to the new items that it’s become very hard to keep up. Sara has a fantastic team across all parts of the business and the most recent change to using Facebook Live has made it more accessible as it’s easy to go back through the timeline to watch when it’s conve isn’t as many crafter work during the day.

5
Date of experience: May 10, 2019

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