crafterscompanion.co.uk

2.2
2.2 Based on 206 reviews

Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies....

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Average Rating

2.2

/
5

206 Reviews

5 Star
22%
4 Star
3%
3 Star
6%
2 Star
6%
1 Star
63%

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Generally really happy with the…

Generally really happy with the company, especially at local store where I have the most dealings. Only downside to website is that loyalty points aren't automatically going on - didn't, then did then website up graded and since then not! Have rung up and had them added manually 3 times so far - will have to ring again as spent over £200 in the last couple of weeks and still not showing.One disappointment at local level - have attended about 136 classes since Feb 2018 and really enjoy all aspects of them. One of these classes being felting which was initially a half day per week but then changed to a full day twice a month. Have been told that this is now being reduced to 2 half days a month as not cost effective - can understand some of the rationale but not all of it - so sad as a brilliant class, tutor and really enjoying it. All this on the back of the news about how much Sara is worth. I am aware it is a business but there is more to life than money and even supermarkets promote loss leaders! The class gives the attendees and the tutor so much and I have really enjoyed learning a new skill - I love going for all sorts of reasons...I spend in store most times I am there and not just felting supplies - so if I don't go twice in a month sales will fall!!!!! I have spoken to the Educator assistant and the Manager who say they are looking into it but really hope the classes can be continued at 4 half days a month. As I started this review generally really happy with the store and the staff are all brilliant, friendly, helpful etc! My request is that the business element doesn't take over the human element that for me is the centre of crafting! Thank you

4
Date of experience: May 09, 2019
Guy S.
I love CC products

I love CC products. However I wish the new products were available across the board. Sure would of loved to get one of those colored Gemini Jr's. and caddy. Look forward to when the new products will be available for us in Canada.

5
Date of experience: May 09, 2019
William Powell
I have been ordering from Crafter’s companion.

I have been ordering from Crafter’s companion now for several years. I have always been pleased with what I have ordered. They have a good selection of your crafting needs. Ordering is easy and delivery is quick. I would recommend them to all my friends.

5
Date of experience: May 09, 2019
LaZrr25
Always found Crafter's Companion to be…

Always found Crafter's Companion to be very helpful, customer service is superb, the quality of the products, and the range of products, are without a doubt excellent. A good all round company to deal with.

5
Date of experience: May 09, 2019
Check out a little slow plus when click…

Check out a little slow plus when click on high to low pricesInvariably doesn’t workGoods and customer service A1

4
Date of experience: May 09, 2019
Mario Ross
I have been enjoying Crafters Companion…

I have been enjoying Crafters Companion product line for 4 years now. They are my one stop shop for all my crafting needs - sewing, cards, scrapbooks, quilting, adult coloring, mixed media. I plan to use their products fro many years to come. Of special note is my love of the Gemini - it literally changed my crafting experience. Now I am learning to quilt!

5
Date of experience: May 09, 2019
I am pleased with the quality and…

I am pleased with the quality and prices of your products. I wasn't overly impressed with the items in the mystery packages sold at the warehouse liquidation sale. They were mostly rubber stamps, which I seldom use anymore. A brief description of the types of items included would have been very helpful.The customer help is VERY good and Dalia is an AWESOME person to deal with........she has helped me tremendously. Can't say enough good things about her!!!!!!!!!!!!!!!

4
Date of experience: May 09, 2019
Lionel Turner
I have always found Crafters Companion

I have always found Crafters Companionvery helpful, very friendly, when I have needed to get in touch with them.Good quality products.

5
Date of experience: May 09, 2019
Krista H.
Dissapointing

I have shopped with Crafter's Companion for many years and always valued the service and the feeling of belonging to a 'family'. The company has expanded very quickly in recent years and sadly I now feel that it is too big and losing the friendly touch it once had. The range of items is now vast and I don't have the time or patience to search the website. I am also very disappointed that the company has left Hochanda.

3
Date of experience: May 09, 2019
Finn Wright
e-mails not answered -not getting all…

e-mails not answered -not getting all the goods i ordered -but being told with letter accompaning good i was getting refund - well over a month now still no refund - all the carry on with box ten for uk -- feel this company has go to the dogs as far as uk customers are concerned -I know new to crafting and in only a year got up to gold level -maybe not a lot of money to you but a lot of money to me spend in what Ithought was a good caring company - but since the change over - it seams althought uk is ment to be parent company -it is all for usa and - uk cutomers left by the wayside - 6 months ago i would have given 5 stars -but so dissapointed now -not sure if i will continue with crafters companion at all now

2
Date of experience: May 09, 2019

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