creedfragrances.co.uk

2.3
2.3 Based on 200 reviews

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Average Rating

2.3

/
5

200 Reviews

5 Star
30%
4 Star
0%
3 Star
4%
2 Star
3%
1 Star
62%

Filtered Reviews

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Review Time

Clarence
I purchased a 100ml bottle from Creed

I purchased a 100ml bottle from Creed. On the fourth time of using it I went to replace the bottle top as any normal person would do. The glass on the neck of the bottle shattered/ broke off. I contacted Creed customer services and they simply said no refund or replacement. They suggested I dropped it. This wasn't the case. They went on about the quality of glass. I can simply say how it is. Poor customer services in my view.

2
Date of experience: Apr 02, 2024
Kirsteen
Amazing fragrance and excellent…

Amazing fragrance and excellent customer service

5
Date of experience: Mar 27, 2024
Addison S.
I have been waiting since the 11th…

I have been waiting since the 11th March for a refund which I was told would take 72 hours? It is now the 26th March? I have called numerous times only to wait on hold for 3 mins to be told all operators are busy, I have sent 8 emails none of which have been responded to, it is infuriating not to be able to speak with someone or be responded to, I thought this was supposed to be an upmarket brand? Totally disgusted and disappointed you should be ashamed of yourselves!!!! It has totally put me off the brand.

1
Date of experience: Mar 11, 2024
Dawn
Satisfied Regular Customer

I have always received excellent service to support these quality products. Recently there was a small issue due to timing , but it was resolved rapidly in a friendly efficient fashion. I am happy to maintain my loyalty to Creed.

5
Date of experience: Mar 11, 2024
OP41
It's legit and good service...

It's legit and good service...they come with 3 complimentary samples.

5
Date of experience: Feb 20, 2024
Walt Harris
Terrible Customer service!

Terrible Customer service!Their service is a joke, never had such an awful experience with other companies and their customer service They keep torturing you with stupid questions once you are not satisfied with their products. Avoid at all costs....

1
Date of experience: Feb 01, 2024
Jasmine W.
Received samples in nice spray bottles

Received samples in nice spray bottles. Well packaged and labelled. For the price of these products I don’t think they last too long at all. I use another well known brand at a quarter of the price and it lasts longer than creed aventus. Decided to try because of all the hype. Nicely presented bottles etc but value for money and the lasting of the product below average for me

3
Date of experience: Jan 26, 2024
Raleigh F.
Poor engraving

Poor engraving. On the website the engraving looks very clear and in white lettering. The bottle arrived with dark gold lettering which you can hardly see because of the colour of the bottle. Same as another reviewer 48 hrs after purchase I received a mail saying if I spent over £200 ( which I did )I would receive a free 10ml spray. Why not state at checkout if I wait 48 hours I will receive a free 10ml spray. I would have waited!This type of email puts me off buying from companies. I am happy with the perfume and the speed of posting considering the bottle was being engraved. Not happy with engraving you can hardly see,nor the fact I missed out on a 10ml spray.

1
Date of experience: Jan 26, 2024
Javiidecaii
I ordered a perfume sampler from Creed

I ordered a perfume sampler from Creed. First the pumps on the bottles don't work the fragrance runs down the bottle. The first one I sampled was horrible it's called Aventus for her. Please trust me it's really bad. Black in love smells like bug spray and white in love smells like something you clean with. I don't know maybe this is what the royals like. It's definitely not for this American girl. Also they will not refund your money so you're stuck. I paid $71.01 down the drain. You would think a company with such prestige would do the right thing and refund your money. I will never attempt to shop with them again and I hope this review is helpful to someone else.

1
Date of experience: Jan 19, 2024
Ulysses Harris
Stunning fragrances...

Yesterday 12.1.24 I treated my partner and myself to a bottle of Creed Aventus and Creed Aventus for her. Wow super delivery speed with DPD as it arrived this morning 13.1.24 very well packaged and beautifully presented with all authenticity papers and stamp.. Absolutely love love love the smell of both. A little goes a very long way. This is my favourite for both of us all the time now. Also received a sample each of our choice. Very good and reliable company. I will be back for sure. Thankyou A+5*****

5
Date of experience: Jan 13, 2024

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