creedfragrances.co.uk

2.3
2.3 Based on 200 reviews

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Average Rating

2.3

/
5

200 Reviews

5 Star
30%
4 Star
0%
3 Star
4%
2 Star
3%
1 Star
62%

Filtered Reviews

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Review Time

Samantha
Terrible customer service

Ordered aftershave for a gift, seems it has gone astray within Royal Mail system. Whilst I appreciate Creed haven’t caused the issue, their customer service was generic, uncaring and dismissive.Catch yourselves on and look after your customers Samantha

1
Date of experience: Oct 31, 2025
Mr Ryan D
The most luxurious scents

Iv been using Creed now for almost 10 years!!. In that period my deliveries have been 100% accurate free from damage and always upto date with the delivery schedule.Customer services has been outstanding and i cannot recommend them highly enough!!Long may the excellent outstanding service continue

5
Date of experience: Oct 30, 2025
M D Sims
As a long term user of Creed Aventus I…

As a long term user of Creed Aventus I have to say Creed went the extra mile to ensure that I received samples of Oud Zarian and Absolu Aventus. I have purchased bottles of both as I loved them. Thank you to Mary-Lisa at Creed UK for the excellent service.

5
Date of experience: Oct 24, 2025
Mohammad
Many thanks to Melissa & Anastasija for…

Many thanks to Melissa & Anastasija for the great customer support and service! :)I recieved a damaged product and they gave me the choice for a either a refund or new item 🙏🏻

5
Date of experience: Oct 10, 2025
Customer
I could smell the package before I even…

I could smell the package before I even opened it! Bought for a gift for my husband and it was in such a lovely box and so nice to have it engraved. We will be using it sparingly!! Smells amazing and quick delivery.

5
Date of experience: Sep 29, 2025
Karen
Special Creed Online Experience

I have just ordered online for a special birthday gift. I love the ease of ordering, the descriptions make it easy to find what you are looking for, and I like the final details i.e the packaging is superb and the samples that you can choose gives it a special finishing touch. Thank You!

5
Date of experience: Sep 28, 2025
Daniel Di Tella
In the End, It Was 100%

Although there were some misunderstandings at the beginning, Creed eventually handled my concerns with great care and professionalism. I truly appreciate the attentive and customer-friendly approach they showed in resolving the matter. In the end, everything was taken care of perfectly, and I am very satisfied with the service. I can confidently recommend Creed.”

5
Date of experience: Sep 26, 2025
Kerry Wilkins
Excellent customer service

Excellent customer service. I had ordered the wrong perfume set. It was sorted right away. Thank you.

5
Date of experience: Sep 26, 2025
Tal Anwar
Packaging is shoddy and cheap for such…

Packaging is shoddy and cheap for such an expensive product. The boxes loose their integrity within a few months.. embarrassing!!!

1
Date of experience: Sep 21, 2025
Appalling customer service

the spray stopped working - clearly the internal tube was detatched, but the bottle cannot be opened to repair. Purchased at duty free and creed customer service would do nothing about it. The product is not fit for purposeAppalling customer service

1
Date of experience: Sep 17, 2025

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