Review Time
Although I love Creed fragrances like Green Irish Tweed, Himalaya, Silver mountain water, they are massively overpriced, with recent releases like Oud Zarian almost hitting £500, so if you get one you don't like, theres nothing you can do, and I hated my sample of Oud Zarian. Sample sets need to be cheaper, to appeal to more people, sure its a luxury brand, but appealing to more, your sell more. That being said, packaging is always excellent, with the option to upgrade to a lovely Creed gold emblem box & ribbon for £5, which makes gifts look outstanding, I've never had a problem with delivery either, with the standard option being complimentary.
It’s not the same before. Just wasting money. I bought aventus from Selfridges Trafford centre and I returned back to exchange manager refused and even the staff work there admitted smells different. I didn’t want to get refund just change it but she was so disappointed and unprofessional manager
The House of Creed handled my issue quickly and with complete professionalism. Their customer service was excellent, and the whole process was smooth and stress-free. Because of how well they resolved everything, I’ll certainly continue purchasing from them in the future.
Really poor since the company was sold a few years ago. They have reformulated ALL of their fragrances taking out ambergris & replacing it with ambroxan which is unpleasant & cheap smelling. Once a great house now a sorry sight
I purchased an item on their website in June and almost immediately realised it was considerably cheaper at John Lewis. So I bought it again at JL and organised a return of the item from Creed as soon as it arrived - completely unopened and in the exact condition in which it arrived. The item was returned via the return method they insist upon on 10th July. Two weeks later I had to contact them again to ask where my refund was, they replied (eventually) to say they had received the package but they’ve been too busy to “process” it - they will refund me when it has been “processed”. It is now 31st July (3 weeks since the return) and still no refund. It’s absolutely impossible to get through on their phone line so the only way to contact is via email. I can’t remember a time I’ve experience such awful customer service and it’s definitely not what you’d expect from a “premium” brand. Never again.
Pessimo!!! Acquistato Creed Neroli Sauvage direttamente dal sito Creed, stavo finendo il vecchio flacone... arriva il nuovo ... il profumo è diverso... meno inteso e rotondo, svanisce dopo poco tempo... mi rivolgo al costumer care per lamentarmi... potrei restituirlo se non l'avessi utilizzato... se non lo spruzzo come faccio a sapere che è scadente.... siete dei geni!Se non lo avessi acquistato direttamente dal sito ufficiale sembrerebbe una imitazione del vecchio.Di seguito la loro risposta alle mie osservazioni.The best explanation for the variance is that - Creed Neroli Sauvage Eau de Parfum 100ml , like all Creed scents, is composed of a very high proportion of natural oils which will vary somewhat in odour from batch to batch.This is due not to any deficiencies in the brand, but is accounted for by different crop yields altering somewhat in odour due to terrain, temperature, level of rainfall etc.; and by the subsequent maturation of these oils during the maceration process.A perfume that is primarily synthetic will remain totally constant in smell from one batch to the next; whereas a fragrance rich in natural oils will, to a slight degree, alter its personality from one harvest to the next.You will receive another email shortly with instructions on how to return your items.If the perfume is not in pristine and unopened condition then we are sorry but we will not be able to organise for these to be returned.
Absolutely awful customer service, had to message them back and forth for a week, only for them to reply that they are taking my matter seriously and will get back within a week. It's all just pretty words packaged as nice as their perfumes but what's inside is very disappointing. Never buying again. The smell of the Original Vetiver is as weak as a toddler's fart. Delivery time was fine but the package itself was a let down.
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