Name: cruiseamerica.com
Telephone: 18006718042
Rating: 3.9

Don Moyer Guest

Overall good but took our money for nothing

Like: Customer service was great, ease of creating a reservation.Dislike: Canceled the reservation before 6 months and still charged the $300 dollars. I don't think that is a way to attract clients.

Date of experience: Jan 27, 2026

Elizabeth Guest

2 months ago

inflated prices

I called maybe 2 weeks ago and got a quote on the phone as to how much it would cost for July which was the high peak season and when I went to book it for April the price was $200 more. So I'm not sure how that happened. But it's not a good look that you inflate the price when people actually book.

Date of experience: Jan 27, 2026

GIDON CAFRI Guest

2 months ago

The chat was very helpfull

Date of experience: Jan 22, 2026

KB Guest

2 months ago

We encountered a potentially…

We encountered a potentially life-threatening incident with an RV rented from Cruise America.During the trip, our vehicle lost the rear axle / driveshaft, which led to an abrupt and dangerous situation. As a result, my wife continues to require medical treatment and ongoing physiotherapy.In addition, the RV had multiple technical failures: the generator, heating system, and battery were inoperative.Over a period of 12 days, we were provided with three different replacement vehicles, each with increasingly serious mechanical issues rather than improvements.This experience raises serious concerns regarding vehicle safety, maintenance standards, and quality control.

Date of experience: Jan 20, 2026

Wei Yu Wang Guest

3 months ago

Helpful and Clear Customer Service

Called to make a reservation and the rep was very helpful and clear. This was my first time booking an RV and the rep made it much easier than expected! Would recommend!

Date of experience: Jan 07, 2026

ASHLEY DORMAN Guest

3 months ago

The rep I spoke to was super helpful…

The rep I spoke to was super helpful and costed out a few different scenarios for me.

Date of experience: Jan 06, 2026

Caroline Guest

3 months ago

2 different agent, 2 different expériences

For the first 2 Times, I was not able to process the reservation with the agent on Line. When I finally got the chance to chat with another agent called Collin, everything went very well.it was easy and Quick to get answers from him.

Date of experience: Jan 06, 2026

RAMONA BOLGAR Guest

3 months ago

My experience with your customer…excellent

My experience with your customer service was excellent. All questions answered.

Date of experience: Jan 06, 2026

JOANNE BIAGIANTI Guest

3 months ago

You should have told me when I booked…

You should have told me when I booked the RV that it was winterized and had no water or toilet. You did not tell me this until the day before I was to pick it up. Why would anyone want an RV without water and toilet? And you only offered a gift certificate for future use instead of a refund of my deposit. I'm very disappointed.

Date of experience: Jan 06, 2026

Alma Hill Guest

3 months ago

Cruise America is a scam. Don't rent from them.

They will keep your deposit of $300 if you cancel a one-way rental; and can't even a good reason to why. We were 6 months out from our reservation; and they're keeping our money! This should be illegal. I'm so sick of big companies screwing people. We cancelled because there are no campgrounds with hookups available at Yellowstone.