cruiseamerica.com

3.9
3.9 Based on 294 reviews

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Average Rating

3.9

/
5

294 Reviews

5 Star
67%
4 Star
2%
3 Star
5%
2 Star
3%
1 Star
23%

Filtered Reviews

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Review Time

Alma Hill
Cruise America is a scam. Don't rent from them.

They will keep your deposit of $300 if you cancel a one-way rental; and can't even a good reason to why. We were 6 months out from our reservation; and they're keeping our money! This should be illegal. I'm so sick of big companies screwing people. We cancelled because there are no campgrounds with hookups available at Yellowstone.

1
Date of experience: Jan 05, 2026
JOHN HILL
Charged $300 for cancelation on a one…

Charged $300 for cancelation on a one way rental 5 months ahead of reservation. However round trip can be canceled 7 days prior for no penalty. Makes zero sense.

1
Date of experience: Jan 05, 2026
JOHN BARNES
Rep was pleasant and supportive.

5
Date of experience: Jan 03, 2026
ALFRED ELIAS
Great customer service

Great customer service, communication was great helpful. Made my booking experience easy

5
Date of experience: Jan 02, 2026
Derek
Rep was easy to talk to

Rep was easy to talk to. Knowledgeable. Didn’t rush me into any decisions, just provided me with facts and information.

5
Date of experience: Jan 01, 2026
LUIS COLON
Very friendly

Very friendly, understanding, and polite. No games right to the piont. I loved it...

5
Date of experience: Dec 30, 2025
MORDECHAI SCHLESINGER
the repesentetive was extremly fine…

the repesentetive was extremly fine goig out of his way with time and ansewring everything

5
Date of experience: Dec 30, 2025
BRYAN GROVE
Lauren was knowledgable and extremely…

Lauren was knowledgable and extremely helpful with all aspects of our RV rental

5
Date of experience: Dec 29, 2025
Sherri
Great Experience

What a wonderful experience I just had with Christian based out of the Arizona office! I called just to check on possibilities of a travel trailer verses a Class C in Florida. He was such a JOY! Also, very responsive and professional. He suggested several opportunities for me and was so patient as we worked through every option. I was just delighted with Christian and had such a great experience! 5 STARS!!!

5
Date of experience: Dec 15, 2025
Christopher Skene
Add on fee insanity

Got excited when I seen a a mobile home for rent for £1500 for a week! Great. Then you get into the craziness of American add in fees.If you want to drive the home anywhere of substance, add on £1000. Do you want to be insured for the basic things? £1000. Do you want any of the kitchen or bed supplies? £hundreds. It baffles me that a company that practices such shoddy add on fees has a green rating. Maybe Americans just don’t know how much they are being ripped off.

1
Date of experience: Dec 11, 2025

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