Review Time
I have never had such abad experience harassing experience i can say worthless service holding my refund just because oftheir internal discrepancystretching it for more than a month now even after 5 complaints 3 mails with all the proof attached and customer care hangs up on you thisis jus ridiculous and disrespectful i recommend go to an off licence store even they are more structured then them. i would have given 0 star if i could
Another shocking call the washing machine I purchased a year ago has gone faulty on the electrical side and they want £149 for call out and repair well what if its faulty how you going to repair that oh and you have to call the manufacturer the price you are asking for is stupid and by the way it was not installed until the 22nd so the guarantee should be from then not the day it is purchased in store,this is the 2nd thing I have had a problem with I will be taking this up with the complaints department.
Ordered a new phone from store, didn't have colour I wanted, new one to arrive two days later and I specifically asked for collection. Next day keep getting texts from DPD saying my parcel is due to be delivered during this time without specifying my address. I thought the assistant must have made a mistake. I wait for the parcel, no bell rung/text, next I know I check up on DPD app and says parcel delivered with a photo, like Amazon do, of the parcel in a background that is not my hallway. So I then do the rounds of phoning up DPD (says we have a diff address but won't tell me what it is), then Currys and they say they don't have my address but the store address. So I go to the store and they have my phone. This would have saved a lot of hassle and confusion if that was clearly and explicitly stated from the outset. All resolved but needless misunderstanding. Otherwise delivery was speedy
Visited the store in Bury this afternoon 15.2.26 Tom the Manager was exceptional so helpful, respectful & polite did everything possible to help us thanks Tom your care was fantastic we so appreciated it.
The store assistant Tom who completed our purchase & delivery instructions was also great with his customer service... respectful cheerful & eager to help &made sure we were happy with our purchase thanks Tom
I unfortunately also had an alternative experience at this store same time & day with an assistant who couldn't have been more rude & impolite & totally unhelpful, attitude was appalling. I was hand signalled by this assistant from a 5 metre distance then shouted at from this distance to "come here" ? so rude.... this attitude of total disinterest continued on checking an item for us at that point I decided to seek out another member of staff
No manners & obviously no idea whatsoever about what customer service means Unbelievable! Apparently this person has huge training needs
If someone only experiences the latter your reputation is harmed & many won't return they will never know that you have exceptional members of staff ... the likes of Tom & Tom
Ordered wrong size oven did not know the was a plug socket at back called customer services as advise by delivery driver who was not helpful, called again and the lady was helpful put the order through told me it was all sorted and would be delivered today.
I called again today spoke to about 5 people and the last one explained the order did not go though advised to go to the store they might be able to help and deliver another one today waited 30 mins in the car as it did not open till 10:30 to be told I could buy a oven and take it away but no one could deliver and install today .
Ordered a tumble dryer to be delivered to my new home, on the day of delivery the property was occupied at all times. I checked the status of the order to see it had been cancelled! No email from curry’s, no phone call. I called them up and they said that nobody answered the phone so they left! And apparently it’s “company policy” to not knock on doors? Which I told the confused customer service representative was ridiculous.
A week later it has finally been delivered, but guess what! They didn’t call, they knocked on the door! The delivery driver who delivered it today said the no door knocking policy was lies and untrue. Clearly the customer service representative I spoke to was as clueless as he sounded, I am disgusted by this experience with curry’s and will never EVER use them again. Moving into our new home without a tumble dryer for a week has caused us an incredible inconvenience, all at the hands of the ever useless curry’s!
Oh and we were told after the failed delivery we couldn’t cancel the order, stay away from this shambolic company.
Teesside retail park store:
If it hadn’t been for the guys in the business department coming to the rescue I would have walked straight out of the store and taken my business elsewhere.
The female in white good department who identified herself as a manager needs to either find a job she is happy in, or be schooled in customer service. I’ve met some rude and negative people in my time but this woman could win a gold medal in rudeness and being unhelpful.
Couldn’t even look me in the eye as she talked to me via a poor shop floor assistant.
The guys in the business department couldn’t have been more helpful and any stars given in this review are for them. Otherwise I wouldn’t have given any.
Little surprise so many people now shop online. Customer care is EVERYTHING and this female manager needs to take note, as if everyone shops online, you’re going to be out of a job.
Disgusted in her attitude, and could also learn to smile. Quite clearly unhappy in her job/life.
Dear Mr Baldock,
I have been a loyal customer of Currys for many years; however, your response to this email will determine whether I ever shop there again. I am writing to formally raise a complaint regarding the unacceptable and prolonged difficulties I have experienced in obtaining a refund for a returned Gaming Wheel.
Below is a clear timeline of events:
3 January 2026
I returned a Gaming Wheel to the store. I was told it would be sent off for replacement and that the store would contact me. I was advised this would take “a few weeks.”
3 February 2026
3/2/26 After 4 weeks, I hadn't heard anything so went back to the store. I spent 40 minutes in the shop trying to sort it with Jo. She said they were unable to provide a replacement but could only offer a gift card (the law says a refund has to be on the method paid). I had to return to work. I missed Jos phone call so I tried calling her back. A formal complaint should have been raised but wasn't.
Time spent: 40 minutes
3/2/26 I actually called the online team. I spent 57 minutes on the phone and spoke to 8 different people. I was told a refund had been issued.
Time spent: 57 minutes
4 February 2026
I returned to the store. Jo called the call centre who said the issue had been escalated and I will get an email in 24/48 hours. I should call back if I don't receive it. Jo could not see any record on her system for the 57min conversation I'd had on 3/2/26.
Time spent: 1 hour.
9 February 2026
I made more calls and spoke to 4 people. Two hung up on me.
Nothando informed me she had arranged for a manager to call me within 24–48 hours and that she had emailed the store to confirm the return of the item.
Time spent: 46 minutes.
10 February 2026
Nothando called to say she had emailed the wrong Cardiff store and was not allowed to contact the correct store by phone. She resent the email.
Time spent: 8 minutes.
13 February 2026
I spoke to two further online agents. They said the store had not replied to the email and that there was no time limit for them to respond. They also told me that only the store could issue the refund.
I asked why the promised manager call had not happened and was told that it had never been booked. I was also informed that Jo had told the call centre I refused a gift card.
Time spent: 40 minutes.
That evening, I made a third trip to the store and spoke to Louis. He had no record of the call‑centre email. The only call logged on the store system was from 30 December 2025.
While I was present, Louis spoke directly with the call centre; they sent him the missing email, which he replied to immediately. I was then told I would receive a refund within 24–48 hours.
Time spent: 40 minutes.
Impact
3 round trips to the store (50 minutes each)
Over 20 staff members spoken to
Approximately 11 hours spent attempting to resolve this
Significant frustration, inconvenience, and stress caused
3 hours spent compiling this complaint
What I Expect
If I do not receive my refund by Monday, I will have no choice but to proceed with a small claims court application.
In addition to the refund, I expect fair compensation for:
My time (11 hours)
My travel costs
The inconvenience and distress caused by being repeatedly misinformed, passed between departments, and given contradictory information
My time is not free, and it is just as valuable as yours. I have been extremely patient throughout this process, and I expect Currys to acknowledge the substantial inconvenience caused and respond in a manner that reflects this.
I look forward to your prompt response.
Yours faithfully,
Helen Hampton
"I highly recommend shopping at Currys! The in-store service was incredibly helpful – the advisor took the time to explain the differences between laptop models without trying to push the most expensive option. The whole process was smooth, and the staff were very polite. I’ll definitely be back for my next tech purchase!
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