Review Time
As a Premium DMALL seller on Daraz under the brand name A.H.Imports, we proudly maintained a flawless 100% feedback record over the years. Our commitment to quality and customer satisfaction was unwavering—until we encountered a disturbing pattern of internal misconduct.Recently, Daraz staff began placing fraudulent orders using fake addresses. These orders were never meant to be delivered. Instead, our goods were intercepted, tampered with, or outright stolen. In some cases, entire packages were swapped or replaced with garbage. This wasn’t a one-off incident—it was a calculated abuse of the system, resulting in a loss of approximately Rs. 1.2 lac worth of inventory.We submitted detailed claims backed by clear evidence. But instead of accountability, we were met with blanket rejections citing vague references to “Daraz Policy.” The very individuals responsible for the theft were the ones reviewing our claims. When we raised our voice, Daraz responded not with resolution—but by abruptly shutting down our store.Let’s be clear: we were paying Rs. 3,500 to Rs. 4,000 per order in fees. Yet Daraz showed no ethics, no professionalism, and no regard for seller protection. Their heavy commission structure forced us to inflate retail prices—selling Rs. 14,000 items at Rs. 17,000–18,000 just to break even. This isn’t sustainable. It’s exploitative.This experience compelled us to take control. We’ve now launched our own independent e-commerce platform, free from manipulation and middlemen. We urge fellow sellers to think twice before trusting a system that silences whistleblowers and protects internal fraud.Daraz may be a big name, but it’s not a safe place to build your brand.
I ordered some stuff from daraz , they send me wrong stuff i made pictures and send them back , then they said make a unboxing vedio otherwise refund will be cancel , now you tell how is it possible to make a vedio of a parcel i already send them to review , and finally they didnt processed my refund request , shitty platform every
I had a highly disappointing experience with Daraz.pk as a seller. The platform places excessive emphasis on pushing sellers to increase product visibility primarily through paid advertisements. Additionally, during their campaigns, they pressure sellers to offer steep discounts, which makes profit margins nearly impossible to maintain. Without these discounts or advertisements, product reach is virtually non-existent. Overall, the system feels overly commission-driven and not supportive of sustainable growth for sellers.
I have 3 years experience with Daraz.pk. since last years Daraz become hub of fake products, another issue is that Daraz does support these sellers means two time I received Duplicate items, requested for return.... Daraz courier picked item, after 3 to 4 days Daraz refused to return without reason and deliver once again same garbage at home. As I understand, Daraz staff open Account, make sell....at last closed that account and make new. Overall Daraz is not reliable to buy online. I lost two purchased, one (Liquid soap 5 liter) already dumped in garbage box another is wall clock still kept.
Daraz customer support is just hell. Always mis guiding. I place order the payment went through but order shows as cancelled. I talked to customer service they just say we are initiating refund but its been 6 days no refund received. And its their daily thing to give 24h wait time.
Daraz ne meri seller payment 8 September 2025 se hold kar rakhi hai. Sare orders deliver aur verify ho chuke hain magar 3 months se koi clear jawab nahi diya ja raha.Maine is issue ko Pakistan Citizen Portal, FIA Cyber Crime Wing, CCP tak escalate kar diya hai.Yeh post kisi ko badnaam karne ke liye nahi, balkay seller community ko awareness dene aur apna haq hasil karne ke liye hai.
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