Review Time
I ordered a parcel for my brother and made the payment online but the parcel is still not received within 2 weeks. I asked the seller, he said they dispatched the order on the same day I ordered it.This is ridiculous. Daraz is not able to handle the system then why they are expanding themselves?there is a big gap in communication between Daraz and sellers. Sellers and byers don't know where the product is and Daraz is enjoying in between.
Recently i order a mobile phone for my friend and paid online. after a week rider make 1 fail attempt and 2 more attempt made by self daraz within hour and cancel my order. i complaint serveral time but the product not received and daraz not issue my refund and claim that we cant release the amount until product recieved by seller. it was not my fault but daraz playing with my money i never recommend to everyone pay 1st on daraz. my 2.5k amount voucher was also being used which worst. please never pay or purchase through daraz its not safe
I ORDERED A GRAPHIC CARD ONLINE BASED ON (COD). SOMEONE FROM DARAZ INSIDE THE STAFF RELEASED THE ALL PURCHASED AND DELIVERY INFORMATION TO SOMEONE THIRD PARTY.AFTER A COUPLE OF DAYS WE GOT A CALL AND THEY PROVIDED ALL THE CORRECT PRODUCT AND DELIVERY INFORMATION AND CLAIMED HE WAS GOING TO DELIVER THE GRAPHIC CARD ON SUCH DATE TO GET THE PAYMENT READY. THE DELIVERY PERSON CAME AND SHOWED THE PARCEL WE ASKED HIM TO LET US OPEN THE PARCEL BUT HE SAID THIS IS NOT DARAZ POLICY I WON'T LET YOU OPEN THE PARCEL. YOU CAN RETURN THE PRODUCT IF YOU DON'T LIKE IT. WE TRUST AND GIVE HIM CASH AND GET THE PARCEL. WHEN WE OPENED THE PARCEL IT WAS A MULTIMEDIA SPEAKER. WE COMPLAINED TO DARAZ CUSTOMER SERVICES AND TEHY DID NOT TAKE ANY ACTION.DARAZZ IS THE WORST ONLINE SHOPPING PLATFORM SPECIALLY FOR ELECTRONIC PRODUCTS.DARAZ CUSTOMER SERVICE IS GARBAGE. I WOULD SUGGEST NOT ORDERING ONLINE SO MANY PROBLEMS COMES UP AND YOU CAN NOT DO ANYTHING.
Subject: Unpleasant Shopping Experience with DarazI recently placed an order on December 17th, with the expectation of receiving the product before December 22nd. Both the seller and Daraz's estimated delivery time assured me that the delivery would be within the range of December 19th to 21st.I have yet to receive it as of today, December 26th. This persistent delay has led to a frustrating and disappointing shopping experience.I have contacted Daraz customer service multiple times, and each time I am told that the product will be delivered by the end of the day, yet this has not been the case. This inconsistency and lack of transparency are highly concerning.This review aims to highlight the significant delivery issue I have encountered. The inconsistency in promised delivery times and the lack of transparency in communication are areas that urgently require improvement. As a customer, reliability is paramount, and the current experience falls short of expectations.I sincerely hope that Daraz takes immediate measures to address this issue, ensuring a smoother and more dependable delivery process for all customers. It is my wish that this feedback contributes to the enhancement of Daraz's services.
I ORDERED A LAPTOP ONLINE BASED ON (COD). SOMEONE FROM DARAZ INSIDE THE STAFF RELEASED THE ALL PURCHASED AND DELIVERY INFORMATION TO SOMEONE THIRD PARTY. AFTER A COUPLE OF DAYS WE GOT A CALL AND THEY PROVIDED ALL THE CORRECT PRODUCT AND DELIVERY INFORMATION AND CLAIMED HE WAS GOING TO DELIVER THE LAPTOP ON SUCH DATE TO GET THE PAYMENT READY. THE DELIVERY PERSON CAME AND SHOWED THE PARCEL WE ASKED HIM TO LET US OPEN THE PARCEL BUT HE SAID THIS IS NOT DARAZ POLICY I WON'T LET YOU OPEN THE PARCEL. YOU CAN RETURN THE PRODUCT IF YOU DON'T LIKE IT. WE TRUST AND GIVE HIM CASH AND GET THE PARCEL. WHEN WE OPENED THE PARCEL IT WAS A DIFFERENT BRAND OF LAPTOP CASE AND INSIDE THE JSUT WEIGHT AND NOTHING WAS INSIDE. WE COMPLAINED TO DARAZ CUSTOMER SERVICES AND TEHY DID NOT TAKE ANY ACTION.DARAZZ IS THE WORST ONLINE SHOPPING PLATFORM SPECIALLY FOR ELECTRONIC PRODUCTS.DARAZ CUSTOMER SERVICE IS GARBAGE . I WOULD SUGGEST NOT ORDERING ONLINE SO MANY PROBLEMS COMES UP AND YOU CAN NOT DO ANYTHING.
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