deliveroo.co.uk

1.1
1.1 Based on 141 reviews

The food you love, delivered to your door. Get amazing food from an incredible selection of local restaurants delivered in an average of just 32 minutes....

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Average Rating

1.1

/
5

141 Reviews

5 Star
2%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
95%

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Review in relation to Deliveroo

Review in relation to Deliveroo! Food never delivered. Absolutely awful. System says that food delivered but never arrived. Customer offered nothing in consolation for the awful service but either a full refund of of the food and no food. Or they will place a new order for delivery. No compensation offered for the awful service that will be taking an hour and a half to be delivered and that is the brighter side of things! Disgusting service. You don't care about your customers. And this is not the first time this has happened!

1
Date of experience: Nov 21, 2025
Simon Gabriel
Waste of time, avoid

saw a Good deal, placed order but company could not honour the deal, requested cancellation /amendment but Mohammed of Deliveroo said no, without deal price incurred was higher than if they had just removed specific items, which I asked for.So overcharged, MO was not helpful dawdled/ wasted time so the order had left the business and therefore respond with "Computer said No". Do not recommend

1
Date of experience: Nov 21, 2025
Lucas w
Poor customer service

Poor customer service. Food delivered by ilelgall migrants using someone else's account

1
Date of experience: Nov 20, 2025
CHRISTOPHER Dyas
0 stars if possible, ripped off

0 stars if possible. £16 to feed 3 of us. It turned up over cooked and ice cold. Contacted deliveroo and was fobbed off. Never complained on that app. I certainly won't ever use it again. Absolutely disgusted .

1
Date of experience: Nov 20, 2025
Angelique
If I could give it -5

If I could give it -5, I would!

1
Date of experience: Nov 20, 2025
Annie Antony
Customer service not good left before i…

Customer service not good left before i finish my request to sort it.

1
Date of experience: Nov 20, 2025
dave
ovoid at all costs unless you want stone cold food

have ordered food from here from mulitpal places and every time food stone cold they give you a 0.48p refund on a 16 pound order ovoid at all costs they are rude on the chat and just repeat the same answer over and over they

1
Date of experience: Nov 19, 2025
Sigita Jasilionyte
I’m very disappointed with the order.

I’m very disappointed with the order.Both the pica and the soup are missing, and one item was cancelled. This has left me with basically no breakfast and no lunch. The experience has been extremely frustrating, and at this point I’m not sure I’ll order from Morrisons again.

1
Date of experience: Nov 19, 2025
John Bond
ABSOLUTE DISGRACE

I placed an order for some lunch with Deliveroo over a week ago in good faith. They collected £17 from my bank account - I never received the order. Despite my complaints and writing to them, they do not respond. THEY ARE A DISGRACE AND SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS, CERTAINLY NOT ADVERTISING ON THE TV. I am a very patient, easy-going bloke SO IF NOTHING ELSE GIVE ME MY MONEY BACK!!

1
Date of experience: Nov 19, 2025
Shelesha Timsina
I ordered Wagamama but ended up getting…

I ordered Wagamama but ended up getting complete wrong order. The delivery guy had 2 orders mine and someone else(from just eat) and he ended up giving me someone else's order. Plus the guy was rude only cus he had to wait for me a minute.When I filed a complaint to get my refund cus it aint my fault I was refused. Such a bad service and bad employee . Neither ate food nor got any money back.

1
Date of experience: Nov 18, 2025

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Business Details

  • The food you love, delivered to your door. Get amazing food from an incredible selection of local restaurants delivered in an average of just 32 minutes.

  • language https://www.deliveroo.co.uk

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