deliveroo.co.uk

1.1
1.1 Based on 141 reviews

The food you love, delivered to your door. Get amazing food from an incredible selection of local restaurants delivered in an average of just 32 minutes....

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Average Rating

1.1

/
5

141 Reviews

5 Star
2%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
95%

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Review Time

Jennifer Ward
Just had a macdonalds Gravesend order…

Just had a macdonalds Gravesend order delivered. Half the food is missing Phoned macdonalds and of course they cant help Try contacting Deliveroo but of course its impossibleDont bother its really not woth it

1
Date of experience: Nov 23, 2025
Steve
Over an hour for delivery

Over an hour for delivery, food stone cold, I complained and was given £0.73 credit on a £18 order, I spoke with Allen who offered £3. A waste of time using them so I have deleted the app and will be using justeats. There loss not mine.

1
Date of experience: Nov 23, 2025
Daniel Kendrick
Shambolic

Had the same driver twice unable to use a navigation system and find my address absolutely useless first time I managed to flag him down to get my stone cold food this time I refused to go out looking for him and received no food absolutely clueless requested a refund shocking service drivers with no navigation sense shambles.

1
Date of experience: Nov 23, 2025
Customer
Definitely don't order chips

I've been outside the delivery zone (by about 100ft!) for years and I placed first ever app food delivery order with Deliveroo this evening. I was so excited, and I went for KFC. The food arrived almost cold, the driver was not friendly. The delivery speed was decent and the order was accurate but I'm hugely disappointed. I've spent a decade or more envious of people who can order on these apps and now I know it's rubbish. Chips would be horrific.

1
Date of experience: Nov 23, 2025
First time ever trying this company and…

First time ever trying this company and what a shambles it was first ordered waited 1 hour to be informed it wasn't going to deliver, second time with another company but also through deliveryroo it took away my £12 voucher when I had to cancel a order due to it being stuck in the process page complete waste of time I used Ubereats and that worked nice and easy and the delivery person even went above and beyond

1
Date of experience: Nov 22, 2025
Michael John
Rider Lied About Deliver

I ordered a pizza through Deliveroo. The rider couldn't find my location, even though every other delivery rider never had a provlem. He eventually left the pizza on the mews behind my flat, took a picture of it, then marked it as delivered. I was able to get a full refund from Deliveroo after I rang them but the whole experience was not good.

1
Date of experience: Nov 22, 2025
DON’T WASTE YOUR TIME! Stick to Uber eats or Just eat!!

I WOULD GIVE ZERO STARS IF I COULD!!Food arrived 1 hour and 20mins late and I was told by 2 agents and 1 “Senior Agent” that the best they could do is refund me £2.49? What a joke. Food arrived cold and hard, a failure of service from their part, but they still took my money.

1
Date of experience: Nov 22, 2025
Melanie W
no care for allergies

Just adding to the extensive number of poor reviews because of this company’s shocking customer service. They have allergens listed which are not accurate and when I raised this to customer service as I received food I could not eat they told me to take it up with restaurant. They are in charge of managing payments and the restaurant should not have been paid for listing incorrect information.

1
Date of experience: Nov 22, 2025
Paige Ali
Driver never delivered my order

Driver never delivered my order. Took a false picture and then turned off his phone

1
Date of experience: Nov 22, 2025
Mary f
Really bad experience spoke to…

Really bad experience spoke to Deliveroo through the online chat regarding my experience I have been vomiting since eating from said restaurant they said just leave a review with said restaurant they said it’s ok we have solved the incident you can now leave the chat I said no it’s not I have eaten food that’s made me extremely sick

1
Date of experience: Nov 22, 2025

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Business Details

  • The food you love, delivered to your door. Get amazing food from an incredible selection of local restaurants delivered in an average of just 32 minutes.

  • language https://www.deliveroo.co.uk

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