deliveroo.co.uk

1.1
1.1 Based on 141 reviews

The food you love, delivered to your door. Get amazing food from an incredible selection of local restaurants delivered in an average of just 32 minutes....

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Average Rating

1.1

/
5

141 Reviews

5 Star
2%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
95%

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Review Time

Dovile Jociute
Bad customer service

Bad customer service. Pre-ordered, waited for 50 minutes, cancelled ordered explaining a mix up that doesnt make sense. 0 solution o4 help

1
Date of experience: Nov 22, 2025
Alan De
Limited tracking notice only made after an order is placed

Deliveroo does not mention that a company has limited tracking until you have placed the order. This is of no help whatsoever in choosing which company to buy from, it should be made clear that an order cannot be tracked before you place an order.

1
Date of experience: Nov 22, 2025
Elijah Grunberg
If I could give lower than a one I…

If I could give lower than a one I would do it, honestly don’t waste ur money you pay for delivery they tell there drivers to delivers other orders before yours. Yes, you pay for food and delivery and they have there drivers deliver other orders first. Use uber eats deliver service is honestly the worst u can find

1
Date of experience: Nov 22, 2025
Sentinel
Drivers need an IQ test

Drivers need an IQ test; 1 delivery stolen, 4 in a row can’t use google maps and leave bags open making food cold and squished. Support are somehow even worse, the most unhelpful humans on Earth. Avoid at all costs.

1
Date of experience: Nov 22, 2025
Berry Simon
Fed up of deliveries that take ages

Fed up of deliveries that take ages, food arrives stone cold or deliveries that have been opened, their customer service is appalling and will just refuse to compensate you, typical overseas call centre with bad service.

1
Date of experience: Nov 22, 2025
Just my Opinion
Another lousy review for deliveroo

Another lousy review for deliveroo. Waited 90 minutes for incorrect order which was also cold.

1
Date of experience: Nov 22, 2025
Gosia Kuta
Terrible!!

Terrible!!! Waiting time enormously longer then what says while ordering!! Communication so tricky!!

1
Date of experience: Nov 22, 2025
Daiva adey
Wow 24k reviews and 1 star

Wow 24k reviews and 1 star! Even thigh I was gonna only leave 1 star it still surprised me .But anyway 1 ⭐.. waited for over 1.5h for our feed delivery ..could have made own food or go and pick it up from local takeaway ! Never again

1
Date of experience: Nov 22, 2025
Vladyslav
Late delivery refund is scam

I subscribed to Deliveroo Plus specifically because it promises refunds for late deliveries. Sounds great in theory — until you realise how it actually works.When an order is running late, Deliveroo simply cancels it after the delivery deadline.And here’s the catch:Because they “cancelled” it, it no longer qualifies for the late-delivery refund.I waited over an hour for my food, the order passed the delivery time, and instead of compensating me as advertised, they just cancelled it. No refund, no credit, nothing. The whole “refund for late deliveries” benefit becomes completely pointless if Deliveroo can void it any time by pressing the cancel button.This subscription perk sounds good on paper, but in practice it’s a loop designed so the customer never gets what they paid for. Very disappointed — feels like a scam.

1
Date of experience: Nov 22, 2025
Maruan A
Awful experience

Awful experience, Orded canceled after more 1h30 waiting.I placed and order and it took them more than 1h30 to cancel it and tell me that there's no compensation and that I will see my money in 3 days, 0 customer care, you made me lost my dinner and my time and they can't even give you a compensation coupon.

1
Date of experience: Nov 22, 2025

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Business Details

  • The food you love, delivered to your door. Get amazing food from an incredible selection of local restaurants delivered in an average of just 32 minutes.

  • language https://www.deliveroo.co.uk

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