Review Time
Deliveroo does not mention that a company has limited tracking until you have placed the order. This is of no help whatsoever in choosing which company to buy from, it should be made clear that an order cannot be tracked before you place an order.
If I could give lower than a one I would do it, honestly don’t waste ur money you pay for delivery they tell there drivers to delivers other orders before yours. Yes, you pay for food and delivery and they have there drivers deliver other orders first. Use uber eats deliver service is honestly the worst u can find
I subscribed to Deliveroo Plus specifically because it promises refunds for late deliveries. Sounds great in theory — until you realise how it actually works.When an order is running late, Deliveroo simply cancels it after the delivery deadline.And here’s the catch:Because they “cancelled” it, it no longer qualifies for the late-delivery refund.I waited over an hour for my food, the order passed the delivery time, and instead of compensating me as advertised, they just cancelled it. No refund, no credit, nothing. The whole “refund for late deliveries” benefit becomes completely pointless if Deliveroo can void it any time by pressing the cancel button.This subscription perk sounds good on paper, but in practice it’s a loop designed so the customer never gets what they paid for. Very disappointed — feels like a scam.
Awful experience, Orded canceled after more 1h30 waiting.I placed and order and it took them more than 1h30 to cancel it and tell me that there's no compensation and that I will see my money in 3 days, 0 customer care, you made me lost my dinner and my time and they can't even give you a compensation coupon.
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