Review Time
I placed an order and it’s been 3 days without any confirmation of shipping, despite paying extra for 2 day delivery, which has obviously not been honoured. They also haven’t responded to emails asking them where my order is or for any tracking information. I’m going to cancel my order if they haven’t already sent it and get back to me ASAP. Terrible customer service. AVOID
Bought a nice used Sachtler tripod. Digi Broadcast picked up the phone when I had a query about the product before buying and it arrived the day after ordering. The tripod head was fully locked off when it arrived. This is generally bad practice, as it often causes damage in transit. Luckily all was in order and it works very well
Item I wanted was out of stock. I still placed the order as there was no rush and the price was good. They kept me informed all the way through about the progress of my order and managed to deliver two days before my flight out of the country. Thank you for providing me a great service. I will come back again.
The product was well priced but it took a little longer to arrive than expected. However all communication was prompt and I can't fault them too hard since it seemed to be a supply side issue. They were happy to upgrade my delivery as well without me having to ask. Definitely recommend but I would say contact them about their stock first as the estimated delivery on the product page is not necessarily accurate but they will let you know.
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