Review Time
Husband ordered a Pc from Digital Storm and honestly and had high hopes and was excited, the wait was hard, but he waited patiently for 7 weeks since he ordered January 2th and did get it shipped til a week before February 20th.. 7 weeks and it was nice looking box but inside one of the panels was shattered. We contacted customer service whom had the proper department get back to us and too our shock they had us take it out of the box still. It took us maybe 1.5hrs to gently clean the amount of glass shards and splinters out of the tower and when finally got it to that point after maybe 30 pictures they said fire it up to see if it worked.. Shocked again we did as directed! It worked fine and has over the last week.. Shocked!!!! At this point they decided to send us a replacement glass for the one panel... No options given to return the damage Pc, they didn't ask! Though they were pleasant to discuss with and speedy in conversing with us that evening, we are still in shock that an item purchase from them costing us just shy of $3900 and all they intend to do is send us a replacement glass. To that is pretty poor customer support! So, we pay $3900 for basically damaged goods, no compensation for this, nor compassion for the anguish we went through or how much excess cleaning we had to do not only to the Pc that still sounds like it has shards in it, but to our entire dining room floor while blocking our fur babies out so they didn't get glass in their paws. This is a lesson learned and omen to listen to your gut, we shouldnt of ordered from them, but we did! My husband is happy with his new PC , but not with how it arrived or the experience we went through and the cost of it.. Me I will never consider a PC from them ever again in my life and glad its completely in his name, he can deal with what is supposably their great answers. Also any and all tracking is very laxed and never updated.. its all poor
This company makes computers that are just about as useful as a how to smell good manual written by a dumpster and as reliable as Stephen hawking at a 100 meter dash. I bought their aventum x for my son because he’s a famous YouTuber and I thought it would be the perfect gift for him, but I might as well have given my money to the hobo that lives under my stairway. Even a crackhead blowing it all on cocaine would have made some positive impact on the world rather than lining the pockets of the incompetent idiotic scammers running this pc company. Their machines are priced nearly double the value of their components, and as for the Aventum, it is a 200 pound colossal pile of crap that is as practical as the cybertruck and just about as esthetically pleasing. That one in particular is a 150% markup price for the actual hardware in the thing. So if you’re interested in bankrupting yourself for computing power that barely contends with a stock prebuilt Walmart machine for half price, and look dumber than a tiktoker raised by a colony of mentally handicapped gorillas while your at it, then spread your wallet wide open for digital storm because these thieves will gladly oblige. I bought the lowest price tag for the aventum and when it arrived the hillbilly truck driver delivering it- (bless his heart) almost broke his damn back getting it out of the semi truck. I was across country at the time in LA because I’m a big time Hollywood director, (my son learned from the best) so my poor boy had to get this thing up the stairs himself. Then two months later the thing broke down, so we contact the professional support team of a grand total of one technician going by the name Philip Pennington, to find out the issue. Nothing worked of course. Your time would be better off sniffing glue than trying to fix any pc these people slapped together. So we send it back and have to wait 3 months before getting the the rig back. Just over a broken power supply. So everything’s good for another 3 months, then it breaks again. Wonderful cooling system busted a leak bigger than the end of no nut November all over the components and killed the machine again. But you’re heck outa luck after the first time their dog crap breaks it’s on you apparently to pay them the $800 DOLLAR shipping fee to ship it back again, so it can be “conveniently” “fixed” by a team of clumsy buffoons who can’t even figure out how to properly glue on an LED gamer light strip let alone do their one job. Oh and yeah of course, no refunds. Well you know what I’d rather get a tattoo saying “kick me” in bold letters written on my left nut than keep dealing with these conmen. Every real technician I’ve gotten to look at this thing throws their hands up and gives up on life the moment they try working on the piece of junk. This thing has been sitting taking up space as a useless hunk of scrap metal longer than it was even functional. Penis enlargement pills have a better success rate than these people have in building computers. So if by chance you’re buying from them to compensate for something then you’re better off just taking the pills.Don’t get me wrong, the one support dude was a real nice guy, although he could easily be mistaken for a chatgpt generated bot by the way he speaks, none of this was his fault. I was extremely stupid too get scammed by these crooks, but thankfully the prince of Nigeria just reached out to me with a once in a lifetime opportunity so hopefully I can recoup what I’ve lost. DONT EVER BUY ANYTHING FROM THESE PEOPLE.Just in case digital storm sees this, please release Philip Pennington from your basement he deserves better than this. And yes the female connector is still leaking.
I ordered a gaming PC for my son 12/7/23 and it is now 1/15/24 and I still have NOTHING. All I get is excuses and they say they were "backlogged from the holidays" as if they have never experienced Christmas shopping before. 10-15 business days is still being advertised on their website yet I am on business day 27!!! Last week they were trying to tell me it would be 10 more business days and after countless emails they said they would give me "VIP service" and push it through quicker with express shipping but I still have nothing even though it supposedly shipped 1/10. They told me they'll give me 3 months of extra warranty [which is NOTHING] after it now being 11 days business days late
Shipped me a defective dead on arrival PC. will not respond to any form of communication, and since I lost my patience and used profanity in an email...they told me I'm banned from the technical support and warranty coverage I paid over $4000 to have. Anyone interested in a class action law suit? Dated today, but has been going on since ordered in 2021.
They shipped me a defective pc over a month later than promised only for it to stop working after 2 months then when promising to have the machine back in a week they now for weeks held my machine hostage with no timeline on repairs . DO NOT BUY FROM THIS COMPANY!
I got my pc in 2018 and it worked fine for a while then I kept getting game crashes after game crashes and blue screens. So I decided to contact support and I was given a support technician. This guy was the most impatient dude especially since I didn’t know what I was doing because it was my first PC. I ultimately decided to just upgrade a few parts and it was working perfectly fine with the occasional game crash at most 3 times a week. Now it’s back to it’s crashing as soon as you try and play a game. I’m convinced this company uses defective parts and their “testing” on pcs before delivery is a complete joke. I hope the absolute worse for this company. You guys are honestly garbage.
Bought a PC from Digital Storm and went all out. When it arrived, the PC worked very well and performed as expected. After 5 months, the liquid cooling pump failed and I had to file a claim with their service department. I let them know that I was on a night's schedule so I would only be available for phone calls during certain hours but otherwise could communicate via email. They called me twice at noon (when I was asleep, specifically outside the times I informed them of) and then proceeded to stop any contact. I called them to try to get help and they said only the tech assigned to my claim could work on it. I emailed the management team whose email was on the ticket I submitted and got zero response. Id love to get the computer running again and am debating going ahead and fixing it myself despite voiding the warranty.
I got a Mid-tower Pre-built PC from here 2-3 years ago. The PC worked fine for a while until I figured out I couldn't upgrade to Windows 11. Also, One day the PC started crashing consistently every day for months and I was scared to launch games that challenged the PC even slightly cause once the game crashed then it would always turn into a blue screen for the entire PC. Im pretty sure I averaged 2 to 8 blue screens a day! I had to take the sticks of ram in and out just for it to stop crashing and the PC ran normally after that. Otherwise, It works well now and the huge case was a good idea for future-proofing your build. Im still iffy about not being able to upgrade to windows 11 for some weird reason but the general experience with all the problems taken care of have been okayUpdate: I eventually got the PC to upgrade to windows 11 but it crashes even more and its completely unstable pc.
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