Review Time
Terrible. Awful "company" There is not a single piece of information on how to turn off this shit RGB LIGHT. Even with this trash remote that doesn't work 99% of the time. Fantastic company could recommend to anyone you despise because this is truly a shit build and an even more shit "company".
⭐ 1 Star – A Nightmare Experience from Start to FinishI ordered a Velox PC from Digital Storm on January 22, 2025, excited to upgrade with one of the new Nvidia cards. Initially, I went with just CPU water cooling, but after a month of silence and delays, I called them—only to be upsold into adding GPU water cooling as well. What they didn’t mention was an extra $300 in surprise shipping fees—a shady move, to say the least.Fast forward to May 13, 2025—almost four months later—I finally get the machine. I start setup following their own video guides. When I go to fill the reservoir, I notice the rear radiator connection is visibly bent. I try to proceed anyway, thinking maybe it’s fine—only to discover a coolant leak from that exact spot.Even after switching out the quick-connect for a fill-tube connector, the radiator still leaks—and I can clearly see that the weld connecting the threads is malformed and protruding from the radiator itself. This is a critical failure in quality control, especially for a company specializing in custom high-end water-cooled systems.Digital Storm’s lack of communication, delayed timelines, poor quality testing, and hidden shipping charges all added up to a deeply frustrating and disappointing experience.This should have been a dream build. Instead, it turned into a months-long headache with a leaking PC on day one. Not acceptable for a premium system at this price point. Avoid.UPDATE: Adam with their support team has reached out and is sending another Radiator.
Great experience from the ordering, to the shipping, to a solid build! Wiring was top notch. My new PC is amazing. The packaging was great and it came with no damage. I have used it for a day now and it runs really well. I am extremely satisfied with my purchase. Communication was excellent I received many notifications throughout the process. Great experience, very helpful team!
I reached out to them asking for advice on a computer workstation build. They market themselves as someone you can contact for advice and they'll work with you. This was not the case for me.I reached out as a general inquiry for seeking advice. I was met with a reply asking where my order number was. When I responded that I didn't order yet and I want some honest advice on how to proceed or talk with someone about my build. I was met with "sorry, if you don't buy from us we won't help you". Yikes, not how I want to work with a company with an over 12k workstation build. Well, my build is 12-15k but if I chose digital storm, they upcharge about 5-8k on top of that. So screw that.
THEY WILL STEAL YOUR MONEY. They said the product would be delivered within 30 days. 3 months later still no product - they told me I can cancel my order for 20% restocking fee. They still can't fulfill the product because they don't have the GPU...
I bought a PC from digital storm a couple years ago and it’s been nothing but a problem since it has arrived at my house and it wasn’t just any PC it’s their flagship the Aventum X. It started out with a 12900k in it and it quit working so they put a 13900k in it and it quit working so then they recently put a 14900k in it which I had to pay the difference every time for the new CPU’s. I also had to have the GPU replaced a 4090, and the power supply. I obviously requested a refund but they said since the computer is 2 years old they can’t do anything even though it’s still under warranty. They then decided they would cover shipping to have the whole PC sent back to them for repairs and I was promised a new CPU and new motherboard but after arriving they said they wasn’t going to replace the motherboard because they couldn’t find anything wrong with it but they did replace the CPU because they said it wasn’t working….shocker….. they then tested it and stuff and said it’s running fine now and had it shipped back to me, well it arrived back to me Dec.23 2024 and after only having it a few hours it caught on fire, now I’m waiting to hear back from management
I got absolutely robbed by this company. Do not buy from them, if you don’t believe me, and know nothing about computers, at least look at the other sites and compare first, EVERY other site is significantly cheaper. This company charged me 2300 dollars for a gtx 4070 super and a i7-3700F, DDR4, and a whole bunch of things that 1000 dollar pcs have on other sites, for 2k on every other site I could have got a gtx 4080 super, and more better specs, I understand overspending a bit for it being built, but I overspent exactly 1100 dollars. They say “it’s cuz the year warranty” does a year warranty justify spending 1100 extra? The worst part, the pc just was ordered, I learned about how bad I got robbed by ppl online, every one said the same thing. You got absolutely robbed, how can a company do this to customers? To get a refund, they said they would charge 450 more dollars just for a full refund even though the pc has not even been started and was on the very first part still because I just ordered it. Never again. Trust me, I did not know much about pcs so I made this mistake, but never again. They are robbing unexpected customers. Just go to ibuypower or literally any other site. They will prebuilt it for much cheaper.
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