Review Time
I have a hard time reading these reviews because I have honestly had the best possible experience with these guys. Always available and always knowledgeable, I have called several times. I ordered a computer valued at 6.5k and am grateful I did. These guys have fulfilled on every promise made.
Complete and utter disaster. We ordered a PC beginning of March, waited 3+ months patiently for the PC to come in. When it finally came in, it had non stop blue screens happening out of the box. We then sent it back to have them attempt to fix it, turns out the brand new motherboard needed to be replaced. Once they did that (took weeks) it was then sent back to us. Once again once received, we started having blue screens all over again. At this point, I was done. I asked for a refund, which was denied, and we were offered a option to have a “restocking fee” and the rest would then be refunded. That was originally at $750+ restocking fee. Read that again.. a fee, for a PC, that doesn’t even function properly. This company runs off pure greed and money, they could care less and will give you the runaround over and over. Just read some of the nightmare stories out there. We ended up doing a charge back on our card from SEVEN MONTHS prior to get all our money back on this flawed product. The cardholder sided with us after giving them all the email exchanges and problems we had. Again, this is a 3-4k build and at the end of the day, and it didn’t work right at all. They DO NOT stand behind their product what so ever. I highly advise you to go with another company or build your own rig. This was seriously the worst experience of a company I’ve ever dealt with and I never even do reviews, but I had to share this one. Do yourself a favor if you don’t want your money to go to waste, look elsewhere please!
Over 3K Velox designed PC plagued with bootup and operating issues was sent back to DS only to be received back with the same initial issues reported plus new ones, all this after a month of it being in they're hands for repair! Less than stellar experience with the technician assigned to deal with the PC issues over the phone, the tech pretty much through the guidance of his superior was recommending I service the PC to rectify issues by disconnecting and reconnecting various components... once again an over 3K PC! I will never have dealings with DS again and caution anyone else to look before you leap onto that grenade.12/19/2021 - Update:I received back after a second RMA from DS a unit plagued with the same operational issues reported to them in the beginning. I was told by a DS service manager that my unit had been thoroughly inspected by the service technician assigned and that no discovery was made of the operating defects I reported, I had to record and send them video footage of the problem to finally be believed... as the customer I had to convince them of the legitimacy for my claims over this 2nd time now RMA product that they had stated was repaired. The service manager assigned a tech to me finally that remotely navigated my PC and made claims that the operating system along with the internal solid state hdd was showing signs of failure and needed replacement, so I went out and purchased a new HDD and installed it only to find out through a different tech that it wasn't the operating system or the HDD that was causing the problem but some unknown. Over 3K to play tech with a product I purchased from highly reputable company. I'm more angry with myself for having brought anything from them, I was lied too about they're reputation for building excellent products... thoroughly deceived!12/27/2021 - Update:The PC now experiences random crashes during normal operating usages, nothing taxing the CPU or GPU in the slightest. DS has been of no assistance in this regard, complete radio silence. If you have any sense stay away from this trash company of con-artist technicians working from home while swapping used parts from one PC to another while claiming everything is newly built.
I bought a DS system 1 1/2 years ago. One day it just stopped working. That was a month ago. I have sent them the system and they have not yet looked at it, and they won't tell me when they expect to look at it. It needs either a new power supply or new switch is what they thought so I figured let them handle it. Wish I knew they were so slooow and unresponsive. In that case I would've looked for a closer to home solution,.If the problem is that they don't have enough help for the amount of business, then this type of behavior is going to fix that pretty quickly imho.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Follow up. It is now 7/28/21, two weeks later. I am still waiting to hear that Digital Storm has shipped my computer back to me. I can't understand why this is happening, maybe I did something really bad in the past that I am being punished for. This is terribly ridiculous, and calling, emailing, asking for a supervisor etc.. is all pretty useless.
BUYER BEWARE!They may make quality equipment, but their ability to communicate and keep their commitments is among the worst I have ever experienced.I ordered a build in February, updates of the build only came after I pursued support tickets each time. The initial turn around time was 30 days.After dropping the ball 3 times over the next 3 months the build arrives the last week of June. My need for this build has been superceded by my outsourcing the work needed to a local media company. I no longer need this machine. I never even opened the box.These guys are literally forcing me to pay a $689 restocking fee. BUYER BEWARE!These guys do not play fair, nor do they live up to their end of the bargain!
I ordered a new PC during COVID & 100% understand the delay in semiconductors, gfx cards etc...However - the company repeatedly avoided communicating anything - when I called and "finally" got to someone, told me "it's shipping next week" - and then it was 2 months later... that frustrated me.What was truly the bad part, and why I would not recommend DS, is that I received my $4000 PC damaged & with a DOA monitor.1. They refuse to acknowledge the damage on the case2. Will not send me a replacement monitor until they receive mine (I sent it, using their label, which is the cheapest and slowest FedEx method possible) so they can process a warranty claim.Causing a customer to go without a product that I paid for because they are processing warranty is absurd - you sold me a bad product, replace it and deal with your supplier.100% unprofessional, and and would never order from them again or recommend them
I have a new DigitalStorm game computer. It has one problem that I am aware to exist. My Bluetooth does not function. I did several attempts with there Software Tech. I have to say the Tech was great, however, with his wisdom and box of tools the problem still exist, " No Functional Bluetooth. I wrote several messages asking for help. The Tech believes it to be an hardware problem. He said, contact the manufacture for the Bluetooth Device or buy a replacement. What is this a brand new computer that is not 100% operational. I thought this company with all the great reviews would have been awesome. DigitalStorm what will you do? I seriously doubt they will. My advice buy elsewhere.
I order a custom built computer ($4000+) from Digital Storm as am switching from Mac. I am a tech savvy guy but unfamiliar with PC configuration and figured it would be best to get it done right by professionals, and the performance testing provided would be great reassurance on a work computer. I received a computer a week after it was supposed to be delivered, (took 7 weeks, and delivery was estimate (4-6 weeks) with a bent motherboard, screws forced into places they should not have been put to the point I needed pliers to removed them, a broken GPU port and a number of lose part floating around inside. I was told I would have to send it back to be fixed (additional 2-3 weeks) or I would have to pay shipping to return the computer. Being a work computer I couldn't afford another 3 weeks without it. These were the only options presented. I researched other options for a couple days, then called customer support who said "why didn't we just send you the parts and we can walk you through repairing it yourself"... this was not an option the first time I talked to to customer support. After receiving new parts, another 5 days later, I started rebuilding with the help of technical support. The technical support team was very patient and knowledgable, and the reason I give them at least a star. In the end, I ended up building the computer from scratch. After errors on there end in shipping, build quality, and problem solving this fiasco I was offered just an extra 1 month of warranty. No refund on the cost of labor that was awfully done, no refund on the quality testing I ended up not getting, and no refund for the damaged threads from jamming screenings into random places in the case. Highly recommend looking elsewhere. Side note: They do not have any customer service that operates on EST, east coast US time zones, which is a huge pain when you run into over night issues and have to wait until noon the next day, in middle of your work day to get you machine up and running again.
Buyer beware. We purchased a low level PC for our son, and didn’t read their return policy well. The PC would not generate any sound, so we returned it. They are keeping $200 for a restocking fee, and we’ve been waiting 3 weeks to receive our return. We also lost out on both the original and return shipping fees. The weakest customer service I’ve ever experienced, this has been a study in frustration. Save yourself the pain and purchase from somewhere else.
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