Review Time
I've purchased 2 Velox Computers from them. Starting in 2020, and again in late 2025. The builds were superiorly built for rigorous usage. They held up to years of design, video production and 3D Modelling service. The machine itself spoke volumes but their support team was just as helpful in the process of upgrading GPU's mid usage in 2024. I was able to and understood the ability of upgrading specific Nvidia GPUs and knew I was safely within the correct power output levels as well as heat cooling levels. Now, with my latest build, I can safely say that within 10 days of it being ordered, it is being shipped. That is unheard of in custom build ordering. I look forward to buying my 3rd Digital Storm in 2030.
I would give negative review if I could. When you spend almost 10k on a computer you would hope that it works. To start it took almost 6 months to get. Then we had to send back 2x. They finally said they couldn’t fix it. Never worked right. Now they won’t give me my full money back. I wouldn’t care about the 300 for shipping had the Computer worked & I just didn’t want it. But no. Never worked. Kept over heating. We had to buy my son a computer from another company. It works great & didn’t take long to get it. I WOULDNT BUY FROM HERE
It wasn't DigStorm's fault that the carrier dropped the box and mashed the P/Sup through the back screen, etc. It was MY fault for not specifying a MILSPEC wooden crate to handle ground delivery across the U.S. The result of that was the PC hadda go back to sunny California and from there to a FedEx Claim Adjustment Inquisition. I build stuff and ship stuff and I charge plenty for MILSPEC crates and that is the only choice: No cardboard for pieces that are 65 pounds. But the machine inside is the issue, and D-S went right ahead and put another one together for me and this added weeks and weeks for me to suffer without a PC, but Hey! It wasn't the factory's fault. And getting them to build me a new one with all new pieces/parts meant waiting another month. The second on came and two of the rubber bits that hold the glass windows broke right off, but here's the rub: The panels are not well protected. Inside, however, I'm approaching 48 hours of systems provisioning and it seems my cats are beaming telepathic commands while I sleep, sometimes right at the Model 19 Kbd.
My first PC from Digital Storm was the best PC I had owned up to that point, so I when it came time to replace the old boy, I went back to DS. What I got this time was a genuine lemon. I have to admit part of the problem was me. But upon delivery of the PC, things were wrong. A fan had come loose and was being nicked by the power supply's fan. That alone should've sent up a red flag. But months down the road, I would start having games I was playing freeze up. I talked to Digital Storm. Their answer was to wipe the hard drives which I foolishly refused to do. I should've sent the PC back. It took me over a year to finally realize the problem, and I'm still not exactly sure what it is, but the symptoms are that the SSD and less so the HDD get bottlenecked during write operations, and when the SSD does it, it freezes the PC... and during FPS games it would lag so long I would lose server connection, never mind trash my ability to play. I don't know how you send out a PC like this. I got shafted, a lil by myself, mostly from DS. I'm still using the POS but not for long.
Do not buy from them; I got a pc build with an RTX 5090. It melted hard within 6 weeks and welded the 12v high power cable to itself. Was playing BG3 and not overclocking, just routine use. I worked with them to send back the PSU. They told me how to package it but not to worry about it, they just needed to verify it had melted the power cables and they would replace it under warranty. Well, it shows up and magically the locking part of the PCIe connection is just snapped off. One little part, recessed, wrapped in like 7 layers of bubble wrap, packing paper and foam. Obviously there is no way to prove it, but it looks really sketchy, and seems likely to be intentional. They first claimed I broke it uninstalling the GPU. Then when there were pictures and documentation verifying that didn’t happen. I got shuffled to a manager that forever more said it was damaged in shipping because I didn’t package it properly and my warranty was void, they offered to bring my PC to working order if I paid them the low low price of 3500 dollars. They left me stranded and fighting with them for 6 weeks as they leaned in hard to screwing me over. They gave me a loopback connector to try and run the PC with integrated graphics and long story short there was promptly a short in the water cooling system and now the entire thing is a humongous paper weight that won’t even boot. I’ve now been fighting with them for longer than the PC functioned. Their best and final offer after this long was to knock off their profit margin when reselling me a GPU. I think that speaks volumes. They currently are willing to go to court rather than lose the cost of one GPU, that obviously broke through no fault of my own, from their bottom line. Do you want to buy from them if this could happen? Answer is easy.
I bought my wife a computer for Christmas and had significant issues right out of the gate. I had two seperate AIO bubbles, as well as frequent crashes while playing games. Trying to solve this with Digital Storm was an absolute nightmare and the saga went on for months. You are better off going to Microcenter to purchase a computer
For context and to frame the below I provide this review as:• a former CETsr(Certified Electronics Technician-Senior Level)(10 years)• a former IPC Trainer for 600,610,620 and J-STD (bare PCB, Populated PCB, Cable&Wire Harness, and Solder) (16 years)• Worked in Dod Electronics/Computer Engineering, Manufacturing, Networking and Integration (16 Years)• Have built close to 1000 Computers (Servers, PC's, Workstations, SFF) in my career. (with my own hands)I chose DS for their advertised relationship with Nvidia. Earlier this year I hunted for a vendor that could acquire RTX GPUs in a more timely manner than the general public. I wanted a quality product that could act as a foundational layer of my home AI dev lab. DS appeared to check all the boxes. I also had some familiarity with DS as I had purchased a similar machine via my role at one of the largest Defense Contractors and had nothing but a stellar experience (Purchase, communication, delivery, set-up and use). Little did I know that my previous experience would be an exception and not the rule.I configured My PC and locked in my configurations. It would be a Large purchase ($15K+), but I had felt it would be more than worth it. However, every step of the way was a nightmare:1. Had to purchase Via Money Order, circumventing consumer protections when using credit card. There was no guidance regarding this on their website and was informed via email.2. Very poor information delivery, called repeatedly and got nothing but excuses, non-comital phrases and over used platitudes.3. 90+ days between order and delivery4. Upon delivery the pc wouldn't boot.5. Called customer service, was told someone would call me back in under 48 hours.After the extend timeline and poor previous experience with Customer Service I decided to handle the problems my self. I set the PC up and opened it up to evaluate hardware layout and integration methods in my home lab. Upon close inspection I found the following:1. Leaking coolant through out the lower shelf on the MoBo side of the case. • RC: Every single coolant hose connection point was loose• CA: A. Removal of all hoses from MoBo side of the caseB. Evaluation of all hose seals, thread and connection pointsC. Pat dry of interior space of MoBO side of the caseD. Re-Connection of all hose, ensuring proper torque was applied to insure no further leakage• RESOLVED2. Horrible cable routing placing undue strain on cross-case harnesses. The deeper I investigated the worse it got•RC:A. Inadequate strain-relief on all cable assemblies.B. No anti-chafe grommets or harness protection mechanisms applied at cross case 'passthrough' pointsC. Connectors to MoBo poorly connected, several causing bent pins (MoBo side)D. Zip-ties, if and when used, were only to 'bundle' excess harness lengthE. Both GPUs were very difficult to disconnect due to the horrible routing and the stress on the connectors•CA:A. Disconnected all cables from the MoBoB. Pulled all cables and harnesses through central wall cable passthrough pointC. Measured lengths of cable needed from cable passthrough point to connections on MoBoD. Using mini Zip-ties, intended for harness building, built up proper power distribution harness with multiple break-outs and appropriate lengths for correct strain-relief•RESOLVEDAll in the above took me approximately 6 hours of my own time. For a machine, that cost as much as a used vehicle, from a company that advertises a rigorous Quality Control Process I was highly disappointed. It’s surprising that, at the purchase price, I'd still have to invest approximately $500 more in my own labor to have the machine fully functional. The average civilian consumer does not have my background or experience. It is infuriating to think that DS is delivering product to its customers, and their consumers have to deal with issues like I had found, especially when we pay for a premium product at a premium price-point.Needless to say, I am highly disappointed with all aspects of my recent business with DS. I will no longer consider DS when it comes to fulfilling any business needs I may have, both for my personal business or my role in the Defense Contracting industry. I will be sharing this review far and wide for a singular purpose.BUYER BEWARE!
I had an absolute stellar service from them, not to mention an incredible gaming computer, at a great price. I had a minor Bluetooth issue and called customer support, and they were incredibly knowledgeable and friendly (not outsourced to India). Even when I went through the process of choices, the tech guys suggested a lower tier base model but with better hardware. I couldn't recommend Digital Storm enough. I've had the computer for years, and it's a magnificent piece of art. Don't be swayed by the negative comments; this place is like Yelp. Everyone comes to complain but you don't hear the same amount of praise from the people that zero problems.
I bought myself a laptop back 2023 from Digital Storm for some serious gaming which costed over $5,000. Having high hopes for a longevity laptop, turn out to lasted only 2 years. Called tech support for assistants, gave me an hard time where they told me to take it to a local tech support in which I did. Geek Squad did a diagnose to the laptop; Ram, CPU, GPU, and hard drive were all fine, except the motherboard. They told me that motherboard itself is $78. I ask if they could somehow replace the motherboard but they couldn’t because the motherboard is a custom made from Digital Storm and solder in place. I reach out to tech support one last time. Tech support told me that for a replacement of the motherboard is between $800-$1200 (are you serious). That’s when I realize that Digital Storm is a place for high end laptops but for scamming their customers. Their warranty suck, their coverage is only labor for 3 years and can do only a 1 year part replacement. So stupid. If part replacement is only for one year, than what’s the point of having a 3 year warranty? The extra two years of labor is for nothing. Their just charging you for extra cash. My advice for anyone that is getting themselves a gaming laptop. Do Not Buy from Digital Storm. Digital Storm are a scam.
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