Review Time
DO NOT BUY.Their product looks quality but truly isn’t, after a few months of use the nvme got corrupted because it was faulty to begin with. I filed a warranty and they sent me a new one, WITH THE SAME ISSUE. They didn’t send me a third one until I wrote a complaint online and that one finally worked. Then the battery begins to have an issue and starts to swell. I inquired and bought the replacement they recommended. Well the replacement battery CAUGHT ON FIRE, so I had to dunk the in water laptop to put it out, destroying the entire thing. Bottom Line:Bad product with even worse customer service/ tech support
BEWARE, Just when you thought a company couldn't get any worse than DELL, these guys pulled it off. I tried to go with the little guy and support a local business but this was the worst service I have ever seen. It appeared to be a great company but from the beginning, they did not have parts then they up-charged me for a few things. Then it was over a month late to arrive. After all of this it just continually crashed. They were not able to fix the problem and 5 months later I got a partial refund. If you like wasting time and being jerked around look no further you found your place.
I ordered a desktop workstation for school after replacing 2 Costco laptops due to performance issues. I was told the wait would be nearly 2 months to get all of the parts in for the build I needed. I informed them that I needed it for school in 4 weeks and they recommended a fully loaded Avon laptop instead. I received it in the mail a week later and was truly blown away by its performance and stability. It was definitely the most awesome laptop that I had ever had. I graduated from online school with the fastest and most reliable computer in my class. My experience has been awesome! Definitely a fan! Cheers Digital Storm!
I placed an order for a pc 5/30/2022. (Digital Storm Order KO15650893)Got a call 2-3 weeks later and was informed that I had to pay extra because you didn't have the box I placed the order for. So I paid extra. After weeks of not getting an update, I emailed you and got a response that my PC would ship 7/1/2022. Today I got a call and was informed that I had to pay extra because my GPU wans't avaliable. THIS IS THE SHI*-*IEST SERVICE I"VE EVER RECEIVED. THIS IS THE LAST TIME I AM ORDERING ANYTHING FROM YOU,.OH AND BY THE WAY, YOU WAIT TILL YOU SEE I TAKE THIS TO SOCIAL MEDIA. YOU DON'T DESERVE 0 STARS!!!
Ordered an Avon gaming laptop in December 2021. Arrived January 2022, well packaged. Booted up - track pad was broken. 30 seconds into ownership my pain began. Reported the issue right away. Was told it was software drivers. Remote desktop "fix" done. Trackpad works for a few weeks. Craps out again. Another "software" fix. 3 weeks. Boom. Broken again. Returned to Digital Storm after 2 additional months of re-installs, remote desktop time, lost time by me. Trackpad is replaced. Machine is shipped back.Trackpad still not working properly.I have the extended warranty. I have requested a refund as the product has been broken since day one under their money back guarantee. Digital Storm has ghosted on me. No replies. No emails. Silence. Do not use this company.
I've done two builds with Digital Storm, spending a total of about $12k with them. I've also built several of my own computers over the years.On the positive side, you're paying for performance and convenience. They source good components and can do overclocking and such for you, so it's nice to have "the professionals" handle all that if you don't find that part of the process enjoyable.On the negative side, both builds have had stability and build quality issues that I would not have expected for the premium price being paid. Crashing, bad memory modules, overheating, rattling, etc... Seems to be a mix of poor testing of components (experienced with the first machine) alongside actual construction (found that they seem to have reused/repaired a bad fan, obvious signs of attempted application of what looked like machine oil, so they look to have known it was problematic before they shipped it but decided it wasn't worth actually fixing).Also the support experience seems to mostly consist of "ship it back to us" rather than any troubleshooting assistance, which is a real pain if it's not a severe issue, so I mostly ended up handling myself.Overall what you're getting is good, so I can't honestly give a negative rating, but it's not nearly "your money's worth". I've been sort of "meh" about both machines I bought from them, but they do make the design/build process easy. They are probably best suited for folks willing to pay for easy access/design of powerful custom PCs (i.e. the classic "buying for my grandkid"), but for an enthusiast with the patience and skillset I would recommend building yourself for a better final result (or using a better integrator/shop that takes more time with building and testing).
I ordered this PC from Digital Storm on April,12 2022. I am experiencing multiple issues with the new PC that have wasted 100s of hours of my time and energy. I wasn't expecting this many issues since this is a new build and Digital Storm supposedly "rigorously tests the products" before sending them to customer. The only reason I decided to pay a premium and have a trusted company build me a PC is to save my time and have an issue-free product. This has been the complete opposite. 1) Liquid cooling for the most integral part of the PC (the CPU) has faulty connections and periodically drips down coolant on the Graphics card and other components typically right at boot up of system. Turned off system and consulted with digital storm customer service team immediately and followed the instructed directions but the issue persisted 3 days later. Initial email to customer service on May 25, 2022: "ORDER#186444 I noticed that the Liquid coolant is leaking around the hose adapter and onto the GPU, Please advise on how to fix this as this is a brand new PC and I don't want any components to be damaged. Video and a pictures of where the liquid is dripping are attached. Best, Pola". Agent advised me to disconnect hoses and re-tighten all bearings. Issue was fixed temporarily.2) PC stuck booting up automatically to ASUS BIOS screen. Issue first experienced on 05/30/2022. Spent 7 hours researching and troubleshooting the issue. Large amounts of the liquid coolant were found inside and on the Graphics Card as well as the motherboard. The bios boot up issue is a hardware issue and was caused by the leaking liquid coolant dripping on the components.3) Faulty software/Hardware that causes system instability. Initial email to digital Storm on May 27,2022: "ORDER#186444 Can’t install programs due to error that occurs when updating apps from Microsoft store, downloading apps from Microsoft store or downloading apps from the web. “Something unexpected happened” is the error message I received. I have been getting this error message ever since I initially booted up the computer. I searched the web for hours on how to fix it and no working solution was found. I factory reset the PC multiple times and logged in with a Microsoft account and also tried logging in with a local account. Still getting errors. There seems to be some corruption somewhere in the hardware or software. Also CPU fans are always running loud without any load on the computer whatsoever. All background applications are closed. Digital storm had there phone line closed for 3 days now and I can’t reach a representative. Best, Pola". Customer Service Agent remote connected to the machine for a couple of hours and couldn't find a solution and advised that it might be a hardware issue and that I should recede the SSD. Agent also advised me to perform a hard wipe of the drive through the BIOS and an external USB drive which is a very time consuming process that I have been through multiple times within the span of 10 days. 4) Constant loud CPU fans. This build is advertised as the quietest system. The fans are constantly running at a medium-high RPM even under 0 load and no background applications running. Manually setting the fans to the lowest RPM is still loud.5) PC was shipped late. It was supposed to ship 14-21 days after ordering. Digital Storm shipped it 32 days after the order date and it was delivered 39 days after the order date.6) Accessories not delivered nor shipped. My ordered headsets were supposed to be delivered "they may arrive 1-3 days before or 1-3 days after the delivery of your system." according to Digital Storm. The Headsets haven't even been shipped and it has been 10 days since I received the System and 51 days since the order date.7) Mediocre build at best for a premium price. Light strip ends midway through the PC case and controller is limited and very old. Cable management is very messy and not all premium white cables as promised. Case smudges frequently.8) performance and benchmarking are lower than expected for a build like this. Experiencing delays and unresponsiveness with multiple tabs or applications open. I expected this PC to handle a heavy work load with no lag or latency but that is not the case. Benchmark tests provide a lower than average score and FPS. Internet speed is 500 mbps and is hard wired using ethernet Cat 8 cable. I have been in contact with Digital Storm customer service team many times to get advice on fixing these issues as they occurred. Help received was not great and the issues were left unfixed or temporarily fixed.There are 9 attachments below that contain Pictures and Videos of problems1) I need replacement O-Rings, bearings, fasteners, connectors, washers and coolant for the Liquid cooling system so I can fix it.
I purchased a new PC several years ago. I had a severe stroke and was not able to even get it out of the box until after the warranty expired. Last year, after following instructions and setting the PC up, I never had a signal to any display device. I contacted support and through a series of emails and phone calls, I was guided through the steps to remove the graphics card, and then install it in an open upper slot. After installing it as instructed, I was told to remove it and an RMA would be issued. As I attempted to uninstall, it was in a card release configuration, and when it pulled from the motherboard the wires on the motherboard stripped out, needing a new motherboard. One would have had to take the motherboard out to remove the card. I sent the damaged card back end of October 2021, and have not heard from MSI to date. When I check the RMA and Serial number for an update on the card, I receive an error from their website. I paid a large amount of money for this system, it hasn't worked since day 1, MSI never responded to my return, and your support member had me destroy the motherboard. I really don't know where to go now to get this resolved, and I'm so disappointed I have a high dollar nonworking PC. Please advise. I can't imagine spending another $2000 or so on replacing parts, then paying someone to complete the build. JD
Purchased a cutting edge laptop from what i thought was a reputable company. Laptop stopped working. tried to get a ""technician" to call me 3 times, no call! I called again and finally was able to order a power supply (without technician review as they apparently were not available) however the problem persists and requires technical inspection. Called again for "warranty" work as it's still under Warranty until November '22 and was told they cannot honor the warranty as they cannot service the system and they "cannot get parts". The guy thought it was pretty funny too, good attitude! So if you buy a system from Digital Storm, they will not honor the warranty for whatever reason they want to tell you!!! BUYER BEWARE!!! In Fact they will not even inspect the system to verify whats wrong! I was told to seek out a repair shop as it's "MOST LIKELY MY FAULT THE POWER CONNECTOR IS DAMAGED"! Told by Digital Storm Technician it's Most likely My Fault without an inspection. I now have a $2500 door stop!
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