Review Time
Extremely good service , the delivery team were very helpful and professional, good communication from point of order to delivery. Due to extension building works at home it was very difficult to leave the bed downstairs so the delivery team very kindly delivered to the bedroom they went above and beyond and I am very grateful thank you again
Khizar Muteen was very efficient, energetic and effective when completing my delivery - he and his driving buddy got diverted due to poor google maps but after phoning me up he quickly figured out where he needed to go and helped me bring the bed indoors Great service - would highly recommend
Excellent company and Excellent products. Got a double bed and mattress last week. Very happy with the products specially the mattress and the colour of the bed. Very helpful delivery team. They took my bed to the four floor free of charge.Thank you Divan Factory Outlets. We will use the company in near future.
Good bed company!I have ordered ottoman bed set but I ordered too much by mistake then I called divan factory outlet and spoke to service support center and they confirmed my order and refund my remaining amount back and then I paid for only one ottoman bed. This is really a very good company and their 3000 pocket spring mattress is very comfortable and their delivery team is very supportive and professional at the same time. I am very thankful to this company and their team also for helping me.
The bed I ordered is very comfy and much better than I expected however I encountered a few issues in regards to delivery. I was given a time slot which was rearranged, I was given a second delivery day/time which again was cancelled, it was cancelled at 23.15pm the night before the proposed delivery with no further delivery date provided. I contacted the company directly first thing in the morning and they were accommodating with providing a third delivery day/time this time it did arrive.Upon unpacking the item it had signs of wear and tear with a small mark in the fabric on the base of the bed. I had contact with Amaan within the customer service team who was able to help resolve the issue very quickly. I was offered the option of having the damaged part resent out or compensated for the issue. I choose to be compensated due to the previous inconveniences with delivery. Apart from the issues with the delivery which can't always be helped the whole process was good and the customer service from Amaan was really good.
1. Asked for a two men delivery, only one showed up on Saturday 7am saying his colleague pulled a “sicky” on him. He was going to drag the massively heavy divan ottoman bed up to the second floor up the stairs on his own. I felt sorry for him and helped him out. Company gave me £20 discount. No apologies. LOL // 2. No assembly instructions, not very well put together at all. Spaces and imperfections all over.Not worth any discount they offer. Better off buying from eBay dealer for way less.
Great experience on buying my guest bed which is do comfortable with the Worcester mattresses, I was kept informed about delivery. The delivery men were very helpful and delivered the bed to the room it was needed in, I would not hesitate to recommend divan factory outlet to family and friends. It's a big 5 stars from me.
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Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has established a reputation for itself.
We have assembled a team of professionals committed to give our customers the best bedding experience. We don't want to just sell you a bed - we want to help you find the perfect one for your needs.
Divan Factory Outlet provides you with a wide selection of top quality items that are manufactured in the UK. Our articles include bed sets, bed bases, mattresses, headboards and all other bed related products. Not only do we offer superior product quality, but our products also come with a 5-year warranty.
Our customer care caters to all of your complaints to ensure 100% customer satisfaction. Our representatives are trained to provide customers with all the needed information. Moreover, we offer free of cost premium two-man delivery services so you can get your order delivered right at your doorstep.
All of it contributes to make Divan Factory Outlet a go-to place for all of your bedding shopping. You can check out our online store and shop now from Divan Factory Outlet to satisfy your comfort requirements in the best way!See more
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