dresslily.com

2.3
2.3 Based on 201 reviews

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Average Rating

2.3

/
5

201 Reviews

5 Star
24%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
60%

Filtered Reviews

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Review Time

Aileen Smith
I ordered two bathing suits and…

I ordered two bathing suits and received them in a timely manner, both were to the right size. very pleased with my order and will order again.

5
Date of experience: Jun 16, 2022
Phillipps
I will admit I to was concerned with my…

I will admit I to was concerned with my order from Dressliy as well. But I did catch their shipping statement as clearly stated; "allow up to 30 days".I did, the back end follow thru UPS fell short on the US side. But my full order arrived just fine.I give Dressliy 3 stars, and will order again. However;I'm keeping this order small yet as well. Not necessarily from Dressliy end. But a bit of a shortcoming within the meshing of algorythms of on line orders is all.So what, they came thru for me and I'm looking forward to ordering more of their clothing...

3
Date of experience: Jun 07, 2022
Cody Cooper
Great experience

I had no issues when it came to dresslily. Their sizing was easy to understand. The dress I ordered fit perfectly with surprisingly no issues at all. I was worried at first that it wasnt going to be good quality when looking at the site but in person it was comfortable and fit like a glove.

5
Date of experience: Jun 06, 2022
Ike B.
They won't let you return your clothes…

They won't let you return your clothes and will only refund you half your payment

1
Date of experience: May 14, 2022
Rosalie Scott
Lovely designs that I just can't find…

Lovely designs that I just can't find in the UK, spot on sizing. Of course takes a while to get here because it is not in the UK, but it got here well within the estimated arrival time. Thanks ever so much!

5
Date of experience: May 14, 2022
Dobie T.
This company is rubbish

This company is rubbish! They don’t know where is my parcel and they lying! Do not order from them !!

1
Date of experience: Apr 12, 2022
Kick_YTB
Worst customer service I know of.

I ordered 2 dresses on 1/29/22 and they made it to Alaska on 2/9/22. I had paid for expedited shipping and that was the expected delivery date. I figured "okay. Shipping delays. It will be fine." But now it is 34 days later and I have talked to FedEx customer service and DressLily customer service. FedEx is at least attempting to be helpful but DressLily has to file any reimbursement requests since they are the shipper. DressLily offered me a third of the order price and said I wasn't entitled to anything because I didn't purchase the insurance. I told them to keep it because I already had the worst experience of my life and would never order from them again. NEVER DEAL WITH THESE PEOPLE!!!EDIT: They finally offered me a full refund so I added 1 star. I am still disappointed that I had to kick up such a fuss to get it though. I can't in good conscious give them more than 2 stars.

2
Date of experience: Mar 15, 2022
Perry Barnes
I was really worried after ordering a…

I was really worried after ordering a dress from here when I read the reviews online. However, my dress arrived within the time slot stated - it is good quality and looks the same as it did on the website. Just wanted to give hope to those in the same position as I was!

5
Date of experience: Mar 08, 2022
Austin J.
I did not receive my order.

I did not receive my order.Tracking says "delivered" but I never got it, nor any information where it might be. Customer service could not help me on that matter.

1
Date of experience: Mar 05, 2022
Drake Price
Excellent store

Excellent store. You have to have a little patience before it gets to you, but the track&trace info was spot on. I ordered 3 dresses and they all fit perfectly. I got one dress a size bigger and I'm glad I did that, but the other two are perfect. I haven't got any contact with the customer service, but I didn't need to.

5
Date of experience: Mar 02, 2022

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