Review Time
DRIVALIA LONDON STANSTED SCAM ALERTWe were simply the victims of a scam by the Drivalia agency at London Stansted Airport. After fully prepaying our reservation via the Enjoy Travel website, the reservation was canceled by the Drivalia agency on the grounds that we arrived more than an hour after the originally scheduled pick-up time. We called the agency eight times to warn them of our delay, due to weather conditions that had completely grounded air traffic at London Stansted. The agency simply didn't answer our calls, and when we arrived, we had to pay for a new rental in full. Strangely, the vehicles available were much more expensive and only rented with comprehensive insurance, which was much more expensive than the one we had purchased online. This resulted in an additional cost of €567.39 on top of the initial rental price of €372.32! Obviously, we were never given any explanation for the lack of response to our calls to avoid canceling our reservation. This is simply scandalous!
I have never been treated so poorly by a car rental company. The service and lack of care was disgusting. After having flown overnight into London with a child, I was told my 17 day rental was cancelled. There was no offer of help, no suggestions of what I might do next. Simply your rental is cancelled, please go away. I was stranded without a car, with all my luggage and a small child. I lost hundreds of pounds on this rental. I will NEVER use this company again and urge you not to. Pay the extra money and get better service somewhere else. If you pay peanuts you get monkeys or much much worse in this case. Shocking!
Do not book these, especially through a third party. We booked our car from Leeds Bradford airport to be picked up at 4pm (although looking now they close at 4pm on Saturday so why accept bookings at this time?). When we arrived at the place they were closed and the phone number provided was not answered. We then had to get a taxi back to our destination and tried calling the next morning to arrange pick up.In the morning, we called at 8.30am and the man who answered the phone told us that they did not have our car anymore (so someone must have been in that 30 minutes without a previous booking to take our car). They offered us a bigger car for 30 pounds per day more as they did not have any other ones. This was a lie as when I went to look on their website they had multiple cars available, including the one we had originally booked. They said that we had cancelled the car by not turning up so we had to pay again. Needless to say we will not be doing that. Basically a lying company who try to get more money out of you when they do not answer their phone or anything. I would not recommend.
AVOID! This company is a scammer. Thoroughly unprofessional. We just hired a car from them, it took over 1.5hrs to collect the car and the car offered was one size down from what we had booked. Given the time and their location in the middle of nowhere we accepted the car. Upon return, the guy goes straight to the boot and asks where is the compressor and type puncture gel? We were “what gel, what compressor. Apparently it was located under the floor of the boot. As we hadn’t lifted the boot floor, which we told him, we can only assume it was never there. His response was “prove it” it says on my sheet it was there. It’s your fault for not checking. He then demanded £120 and demanded that we sign accepting the charge. When we declined to sign he got angry, jumped in the car and parked it in such a way as to make it extremely difficult for us to get our car out of the lot. We are waiting to see what happens now but please people, avoid this bunch of sharks. They are the lowest of low in the car rental business. If I could give negative ratings I would.
Abs was absolutely amazing and gracious considering I had done a wrong date booking....was extremely patient and helpful to support in getting this rectified and GH icing and excellent service. Thank you for empathy, professionalism and brilliant communication. Thank you.
These guys are crooked. Charged me £149 for an upgrade for the same car I prepaid 5 months prior and then another £230 when I returned the car for a barely visible scuff on return of the vehicle. Told me to read the Ts & Cs on repeat. Caveat emptor
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