Review Time
I retried their service, this time with a more expensive service. They swallowed my money yet again. This is a HUGE FRAUD. There seems absolutely no way of getting your money back. They make all these promises over and over again, but yet keep taking money over and over again.
Update 3/14/25: Tom, the CEO, took time to resolve this issue. It was due to a mis-understanding and he has made this right for us. We appreciate him taking the time to do so.---We have shipped with another company with ease for 12 years and decided to give them a try. Not a great experience to say the least. They decided after I upgraded to their paid plan (and paid $29) -- that my business ships hazardous materials that didn't comply with their policy. The hazardous material in question: Handmade Dog Soap. Their customer service doesn't seem to understand what dog soap is as they asked me to provide info on the batteries that are shipped with it (??). We requested a refund of the subscription fee and are hoping they follow through with that. Very unprofessional and we will be going back to the other company!
If I could give zero stars I would. Overpriced for what they offer. The worst customer service. After I set up my account, they called me and arranged a Google meet with a date and time. When the meeting came, the rep never logged in. I didn't receive any response as to why. A complete waste of my time. I requested two support calls through their website. No email conformations (even though the website said it would) and no communication to schedule a call. The worst customer service ever. I tried setting up shipping rules, but it wasn't allowed unless I bought into the plus plan. In fact you can't do any useful work with Easyship unless you got the paid memberships. Complete scam!!
During my consultation with your sales representative, everything proceeded smoothly. However, upon activation, unexpected fees emerged. The representative requested a $2,000 deposit and payment for a year's subscription in advance, in addition to various product certificates. This struck me as odd, so I conducted online research and consulted other companies; none mentioned deposits, annual fees, or certificates. When I relayed this to the representative, he retracted the annual subscription, claiming I had misunderstood and that payments were monthly. Now, I am expected to send my merchandise, pay subscription fees, and the deposit. The only thing left is for me to submit my CV to work for you. Moreover, you speak of reputation, but it's evident on we can see it here in Trustpilot that you take people for fools. Fortunately, I conducted research to uncover all this.
There are better options out there—avoid this company. They take your money and documents first, then start asking endless questions before allowing you to ship anything. Even if you’re just using their system to create labels with your own UPS/FedEx account, they still bombard you with unnecessary and intrusive questions. They justify this by claiming it’s for “Anti-Money Laundering and fraud prevention,” as if they were a bank. Save yourself the hassle and look elsewhere!Update 26/02/2025: I have requested cancellation of subscription and requested a full refund of the annual subscription, since they have refused me the service, and now over a month has passed and no money was refunded yet. Will most probably have to take legal action.
Initially Easyship sent me an invoice to pay for shipping with three line items: shipping, processing and import taxes. The line items didn't add up to the full amount listed, it was off by about 5 dollars. After some back and forth with the supplier, I would be refunded and could pay again, this time without import taxes which I would have to pay on delivery. Okay, sounds good....Except Easyship raised the price of shipping to be MORE than the original shipping + import taxes combined. Plus, shipping would now take 16-30 days rather than the 10-15 days listed before, with the same shipping method. This business can't calculate things AND will try to defraud you. Avoid them.
Paid for shipping with pre-paid duties in Nov 2024 shipped and package is held by customs for non-payment of duties no help provided, 3 months later no package customs lists as "abandoned" and I will not get it returned. I've lost the package and shipping and duties insurance was a scam and doesn't cover customs issues... no help from easyShip and Sadhwik from EasyShip simply says If I need more help I need to upgrade my subscription to get more help... no I paid you for a label and pre-paid duties you should resolve those issues I'm out over $1000 with nothing to show but wasted hours on the phone.
Absolutely terrible. I sent a package that was extremely expensive and paid to add insurance. The shipping company absolutely destroyed the package. Each ceramic mug (20) were :1.wrapped in plastic covering2.then placed in a bubble wrap bag, 3.that was then bubble wrapped. 4.Those mugs were then placed into an individual cardboard box.5. That box was then wrapped in bubblewrap.6. All 20 bubblewrapped boxes were placed into a large box. 7. Box was taped and shipped. The customer recieves all 20 broken mugs, box absolutely demolished (Sent easyship photos of broken box). The customer took all wrapping off right down to the plastic and then snapped photos of the broken mug (again, after unwrapping all bubble wrap). I sent the photos of broken mugs to easy ship and they are denying my insurance claim (that I paid for) due to "innaccurate" packaging based on photos AFTER the customer unwrapped the packaging. I have sent countless messages requesting to speak to somebody over the phone. They are completely ignoring my information about how they were packaged and falsely accusing me of not adequately packaging these mugs when i have explained over and over again that these mugs were wrapped accordingly. They just keep responding that unfortunately it is denied due to insufficient packaging, even though I have repeatedly explained how they were wrapped and repeatedly asked to verbally speak to somebody. Do not use this company. I have put over $1000 into this company only for them to refuse my insurance claim based on inadequate information
Easyship claims scamI was incredibly disappointed with Easyship after one of my pieces was destroyed during shipping. Easyship's claim center denied my claim and ignored my Better Business Bureau complaint. They denied this on the basis that I didn't photograph all of the packaging in advance of shipping. I'm telling everyone about their poor service and have switched my business to another provider.
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
