Review Time
This is a delivery company — scammers. Do not use this company. When you send a package, after some time you receive a fine supposedly for exceeding the size or weight limits. In reality, this never happened. It happened regularly — both to me and to my colleagues. There is no way to contact the company and explain that the size limits were not exceeded. This company simply imposes a fine without any proof and withdraws the money from your account.
My package got lost and customer service told me my insurance wasn't valid because for some reason the website allowed me to enter $0.00 for my shipment value. I ended up freaking out and saying a bunch of rude things instead of simply asking to escalate the issue. I assume the first customer service rep either didn't know what they were talking about, or didn't have authority to do anything about it. Maybe it was my fault that I didn't enter the correct value somewhere, but it doesn't seem to make sense to allow me to purchase insurance for a package value that is represented differently elsewhere. That seems like fraud, or a mistake that should have some sort of safeguard to prevent happening. Like in the insurance claim process it tells you the claim can't proceed because the commercial invoice value was listed as $0.00, the shipment itself shouldn't be able to be processed if you enter two different amounts, since the insurance purchased would be invalid.
I used EasyShip frequently for my business, but my experience has been consistently disappointing. They happily charge for insurance on shipments, yet when a package gets lost or stolen, they refuse to reimburse the value. Even worse — they completely ignore messages or support tickets when something goes wrong.Every time I reached out, their so-called “managers” showed zero competence. They never provide solutions, never follow up, and act as if the issue is simply not their responsibility.In short: EasyShip takes your money but doesn’t protect your shipments. Unsafe, unreliable, and unprofessional. I would strongly advise others to stay away from this company.After I posted my official review of EasyShip on Trustpilot, the company has been attempting to remove it, despite the fact that they have not contacted me directly to resolve the matter.
I am currently using EasyShip with WooCommerce. Initially, I printed the labels directly from WooCommerce, but one day, I needed help and contacted EasyShip. They advised me to print the labels directly from EasyShip because that would yield better rates. I did, and the rates are, in fact, better. In addition, I was able to add insurance for the full value of the product. I like that feature because I ship jewelry. I have to pay for the extra insurance, but I like it.When I print the labels from WooCommerce, the insurance is only $100, and I do not know how to increase it.I use USPS Priority Mail for 3 to 5 days, and when I ship from WooCommerce, that is precisely how it works. I notice that EasyShip was taking much, much longer. I inquired about it, and they told me to consider factors like weather and other things.I made a test and started alternating between shipping directly from my site with WooCommerce and shipping from the EasyShip site. I was right, EasyShip takes much longer.EasyShip is easy to use, and the company has excellent customer service. I want to use them directly because I can fully ensure my products, but unfortunately, the customer has to wait too long, and I am paying extra to ensure they get their goodies as fast as possible.
An absolute disgrace of a shipping company. They shattered my sculpture—an item of deep sentimental value—and had the audacity to keep my money. They refused to take any responsibility, and to top it off, they’re now attempting to squeeze even more out of me for additional “services.”If you’re not actively looking to invite frustration and loss into your life, keep clear and far away from this company.
I've been using Easyship for about 6 months now and it has been a fantastic experience. It's made fulfilling orders incredibly easy and saved me a considerable amount of time. The shipping costs and prices and very clear and I have had no billing issues. The customer service is also quick and helpful.
Easyship seemed to offer a simple, cost-effective way of shipping a box of books from my hotel in Paris to my home in Sydney. I eventually spent a large part of 2 days trying to sort out the UPS pick up. The Easyship operatives gave me the wrong pickup no. and kept telling me they were 'waiting to hear from UPS' even though the clock was ticking & I had a plane to catch. They even suggested cancelling the pick-up, which would have left me with a 10 kg box & nowhere to go. Two 'scheduled' pick-ups were missed, and when I finally gave up & contacted UPS myself, I found there were NO pickups actually scheduled. The online help for Easyship was worse than useless - it was completely counterproductive. If I hadn't taken matters onto my own hands NOTHING would have been resolved. It's worth paying a lot more not to have such experiences.
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
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