Review Time
I sent 3 parcels with them and after a month automatically they charged my account for wrong dimensions even though this was a lie and they ask you to show proof of dimensions with measurements which who will have? Then a few days ago they charged another $33 for what?They have designed there service very carefully so you cant dispute there charges. What makes people go to them is there rates are more competitive but they took over $30 of me twice unlawfully and automatically from my account. Avoid this company and don’t be fooled by lower rates because you’ll pay much more after extra charges.
At first, the estimated prices on their calculator will make you smile. But the trap springs shut once you start shipping. Even if you enter the exact size and weight of each parcel, you’ll find additional charges at the end of the month — for supposedly incorrect dimensions. To dispute them, you’re required to provide photo and video proof for each shipment. Because of course, we all document every package from every angle, right?And for international shipping — expect an extra $12 per shipment for a mysterious “paper declaration.” You don’t get to choose whether it’s paper or electronic, and support has no idea what this charge even means. They just keep deducting it monthly, and there’s nothing you can do.This isn’t just poor service — it’s a trap-based business model. Be warned.
Although at first thought Easyship was a nice service and would save me some money on shipping, I quickly found out that they hit you with fraudulent charges every month. I only sell one product and so know the exact dimensions and weight of every shipment. However, every month I get hit with extra fees because, according to them, UPS is passing on extra charges. No information why, just a list of what might be! I raised a complaint saying that I shipped thousands of the same size packages directly with UPS and never got these fees even once. However, since swapping to Easy Ship, I now get these random fees. Total scam and waste of time complaining. These added fees take away my savings and make using the service pointless. Customer service clearly doesn’t care and just makes the situation more frustrating. Avoid and find a company that doesn’t want to rip you off.
Business is a total scam. Their carrier stole my package and didn't deliver it, told me they never picked it up, and wouldn't even give me a refund nevermind compensate for the lost item. Horrible customer service they claim they need "CCTV footage of the pickup" to pursue. Total joke and garbage business, DO NOT USE.
By mistake I upgraded to a higher plan and reached out to customer support within 15 minutes to request a refund as "their policy.." Despite my honest intentions and no plans to upgrade, my request was denied. It was very disappointing. UPDATED --- in less than 24 hours to 5 stars. My first request was turned down, which is why I wrote this review. Lauretta and Sumit went above and beyond to address my concerns. They followed up with ongoing calls to understand the problem and worked diligently to resolve the issue. Their dedication improved my experience, and I can say with certainty that their customer service is real and that they care. Having used their free version for years, I can recommend both their free and paid plans. Well done to handling the issue promptly. Many Thanks.
Would give them negative stars if it were possible. The absolute worst company to deal with. In our experience, the features worked most of the time but not all of the time. That is kind of an issue for a volume shipper. In addition, we had to create 18 different shipping rules to force each carrier option based on customer choice. Every other platform uses basic mappings, but EasyShip needs rules that force the software to select the correct carrier. During initial setup, their system didnt connect with Etsy or eBay as claimed. It was only able to handle a singular shipping option which you will have to automate to default to or it wont import any shipping selection. They claim this is fixed but we cannot confirm as we were too scared to undo the shipping rules to experiment. For your own site, it will be a nightmare as their system will randomly change shipping to the best option in their opinion. You will again have to set up automations to overcome this. Their software does not accurately rate USPS Ground Advantage. It will charge random rates that are not consistent with USPS published Commercial rates. There is nothing to overcome this. You just have to hope you send more packages where they undercharge as opposed to overcharge. The most important quality of a shipping platform is accuracy, and they would get a zero here. As if all of this isnt enough to stay away, they try and force you to use their insurance rather than the included carrier coverage. When you have to file a claim they will slow walk it and claim it takes 2-6 weeks. We currently have a claim we can see on UPS website has been paid and still cant get our money from EasyShip. We tried for over a year to make it work with them, and finally reached our breaking point. We currently have 4 open support tickets and none have been resolved, some dating back 2 months, with no hope of a resolution. You would be better off taking your money and placing it in pile and then lighting it on fire then to give it to these crooks.UPDATE: Although they initially denied our request for a refund of our monthly shipping subscription since we were no longer using it, after leaving this review they reached out and offered to refund it. We accepeted this offer and wondered why it was denied and they only offered AFTER we left a negative review. Then it came, could you change your review or take it down. We denied this request as we felt our review was an accurate accounting of our 15 month experience with EasyShip. It is really sad that companies these days wont do the right thing until you impact their brand image. We wouldnt have left a review had they just refunded us for the monthly fee. We were willing to write off the cost of their system overcharging us or incurring import charges and just go our separate ways. Maybe they will be a bit more understanding for the next customer who makes this simple request.
I signed up for Easy ship for my new website as I was limited to the shipping portal I could use. From the beginning setting it up has been a nightmare with fault that they denied until they finally saw it. Then once it eventually set up, it has been terrible with so many steps to do simple shipments and the trouble shooting has been terrible and repetitive with no results.
Their system has a bug that automatically changes the product origin to China, which caused major issues for me during the period when 200% tariffs were applied to Chinese goods. My customers understandably refused to pay the duties. When I asked to have the parcels returned, Easyship said they'd first escalate to their IT team to fix the bug—only for the IT team to deny any issue. To retrieve my parcels, I was told I had to fill out a physical claim form (they can’t process it online for some reason) and pay an extra shipping fee because the form has to be mailed to me! Completely unreasonable. Their rates aren’t even competitive, definitely not worth the hassle.
If you value your time, money, and sanity, run—don’t walk—away from Easyship’s “support” and FedEx’s shadow-billing circus. Here’s how their tag-team hustle works:The BaitI paid $57.46 up front for a FedEx Ground Economy label. I keyed in the EXACT specs—63 lb, 27 × 15 × 16.5 in—verified on my own scale and tape.The SwitchWeeks later, Easyship slapped my card with two “adjustments” totalling $35.11, claiming the very same weight and dimensions I already declared and paid for. Duplicate billing, plain and simple.The GaslightI asked for FedEx’s dimension-scanner file and scale ticket (you know, the data FedEx is required to keep).Easyship’s answer?“Send us studio-quality photos of the box on a scale and a measuring tape on all three sides—or we’ll reject your dispute.”Translation: You prove we’re wrong, even though we can’t prove we’re right.The Sham EvidenceInstead of the carrier’s audit file, they sent me a redacted screenshot from their own backend and a “test quote” that anyone can reproduce by typing the higher dimensions. That’s like a mechanic handing you a bill and saying, “Trust me, your engine is shot—here’s a Google image of a blown piston.”The StonewallRequest carrier documentation again? Same canned response. Mention their own terms that FedEx must provide proof? Crickets.Why This MattersZero accountability: They hide behind photo requirements they know most shippers can’t meet (my shipment contained pillows—try recreating 63 lb of compressed pillows after delivery).Policy tunnel vision: They weaponize internal rules to shift the burden of proof onto you while ignoring the carrier’s legal duty.Money grab: Duplicate charges + hoops designed to make you give up = free money in Easyship’s pocket.Bottom LineEasyship markets itself as a “best-value” shipping platform. In reality, it’s a risk multiplier: you pay twice, fight blindfolded, then waste hours chasing screenshots that prove nothing. If you like surprise bills, circular emails, and Kafka-level dispute hurdles, by all means sign up. Everyone else—print your labels somewhere that respects basic evidence and consumer rights.Would I use Easyship again? Only if every other carrier and aggregator on Earth vanished in a cosmic event—and even then I’d consider hand-delivering the package myself.
Someone created false shipments from my account and charged over 3k to international shipments. The email addresses used for the sender are throwaway emails, However, some of the packages (per the tracker) were actually shipped before I discovered the transactions. Still waiting on refunds,I am not sure if it is an employee doing these shipments or what. The first transaction was for a low amount and was sent as a "test" because the shipment name was a city/state. Then labels were created for multiple shipments, making money for easy ship
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
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