Review Time
I used Easyship to generate a FedEx shipping label for an item I sold through Asset Appeal. The shipment, sent on July 28, 2024, was insured, including a $70.12 insurance fee. Unfortunately, the item was lost in transit. While FedEx marked it as delivered, their investigation confirmed the loss. FedEx approved my claim and reimbursed me $100, as part of their standard policy, but they advised I contact Easyship for the remaining reimbursement, due to the additional insurance purchased through your platform. I opened a claim with Easyship and submitted all requested documents, including FedEx's claim approval, invoices, and communication. However, Easyship requested that I verify my identity through a provided link. I successfully completed the verification process three times, yet Easyship continually indicated that my verification could not be processed. Despite this, Easyship stated they were unable to verify my identity. If the link is not working, I am more than willing to submit my personal identification through an alternative method. Despite providing all the necessary documentation and following the requested steps, Easyship has refused to reimburse me for the full insured value. FedEx has approved my claim, and I have complied with Easyship’s procedures, but I am still being ignored. I respectfully request that Easyship process the full reimbursement for my lost shipment, as I paid for insurance through your service and provided all required documentation. I appreciate your prompt attention to this matter and look forward to a resolution.
Terrible service. Their declared insurance is useless. They request so many documents to prove your side, so the regular sender will not able to collect for submitting, although their tracking number indicated that the parcel has lost (no updates for 2 months).
Worst experience I have ever had trying to use a software.Store was connected for the trial. As soon as I paid at the end of trial had connection isse. Spent hours trying toi figure it out. Customer service and tech support were not helpfull and basically ghosted me for 5 days saying they elevated it to developers. In the meantime I needed a solution and found one. Now this is the part that makes me mad and you have been warned. I requested a refund as the software NEVER worked since I paid. They refused and continue to refuse even though they cost me hours and hours worth of work and waiting on them. These people are crooks as far as am concerned. Buyer Be ware!!!
I was charged $69.00 for a "FREE" account. The customer service dept refused to help.. BEWARE of this company...UPDATEAfter several communications, the charge was refunded. The second representative I had was helpful and did the right thing..
If I could give 0 stars I would. Beware of charges!I shipped something that ended up being packaged incorrectly and paid the overage charges directly to the courier before I could pick up the packages. Months later, Easyship is still hounding me for the money and my account now has a negative balance. I refuse to pay them the money that I paid directly to the courier. Beware - their accounting services and customer service is a nightmare. It will waste so much of your time and energy and one must be extra vigilant about monitoring one's account which will fluctuate with charges that come and go. It has been a nightmare to rectify and it's still ongoing even after submitting documentation.
Charged annual fee out the blue and several agents say it’s not a charge then to have one agent say oh yeah it’s the annual fee I see you only pay monthly but we can’t give you your $278 back even though you were paying every month $29 the company is full of it and highly don’t recommend
The absolute worst. I own a cosmetics company. We produce non aerosol hair products, lotions etc. I signed up send maybe shipments everything went fine. All of a sudden, each time I attempted to schedule a shipment the site said no couriers available. I finally reached out on chat and was told that the USPS reported my shipments as hazardous. Um, what?? never in a million years as I know that nothing I send is on a USPS hazardous or restircted list. I asked for proof and was told it couldnt be shared. I asked for a refund and to close my account and was denied that as well. Not only was the guy a huge liar, they actually think theyre going to restrict my account, not allow me to use it, not give me a refund for the service they wont let me use, and not prove their lie!!??? um no! I wouldnt care if the cost was $1. I will be contacting their executive leadership. Find someone else, they are terrible!
I recently tried Easyship to organize and manage my fulfillment warehouse for a few brands I own after finding out that Shipstation does not have a direct integration with woocommerce. While there were a few things that I liked about Easyship, like the ability to enter the types and sizes of boxes you have available so the platform can better and more accurately determine shipping rates for an order, the MASSIVE UI HARDSHIPS made me cancel the platform within the first month. Easyship did not refund my subscription payments.The MAJOR issue with the interface is how ES handles products. You have to enter the information per sku per selling channel. This means, if you sell on your own store front, Amazon, Walmart, Ebay, Etsy, Target, Michaels, whatever, you have to enter and reinter the information for each one. To put this into perspective, for one product I offer with three variations that I sell on five platforms, I had to enter 15 DIFFERENT UNIQUE EASYSHIP PRODUCTS. That was just for one item. I also sell a line of small items with 53 variations. I input 159 products (not sold on all channels) and Easyship does not give you the option to sort by SKU or name. It sorts the products by the order you added them. I double checked with their tech support and they confirmed no easy way to sort other than the search bar.Finally, after spending 7 hours in one evening on just that one product line, I launched my shop website. EASYSHIP CONSIDERS STAGING WEBSITES AND LIVE WEBSITES DIFFERENT SELLING CHANNELS, so there is no way to just update the shop domain. YOU HAVE TO MANUALLY RE-ENTER THE PRODUCTS FOR THE NEW SELLING CHANNEL. DAYS WASTED. The tech support apologized that there was no option to automatically update the products and said they would manually migrate them on their end, but after three weeks it wasn't done. That means for the first three weeks of launch, my business didn't have the ability to sell/ship because of Easyship issues. I went back to Shipstation and purchased a 3rd party woocommerce integration they recommended. At least with Shipstation I only have to input product information once and all selling channels pull from the same product information based on sku. They don't have the box dimensions option, but a much better experience so far.
Shipped my office chair from UK to UAE. They’re trying to charge me an extra £135 saying it was overweight. My mum and her boyfriend helped package it for me and correctly weighed it and measured it. The only resolution they’ve given me is to dismantle the chair completely, box it up in the same box it was sent in which has been destroyed in transit and difficult to find another box identical, and weigh it which will need a big industrial scale which I’m not going to buy. Flat out scam never using this company again
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
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