Review Time
I shipped 3 items - 2 overseas and one local. So far all is well, one delivered, one out for delivery and the 3rd needs further looking into, BUT Easyship has been probably the best customer service experience I have ever had on line!!!!! Will definitely use again!
Shipped 6 packages in sep 2025 , it’s hard to use software same address can’t combine shipments , don’t show shipping address until label printed wrong address printed cancel with in 3 minutes, my card was charged several times , requested refund until today 11 march 2026 still waiting for refund they asked me they can’t refund to card it paid provide account no , which was provided 20 days still no new , they said refunded when checked nothing almost 50 emails still going never seen this type of non professional customer service , now there is no courier choices on Easyship except usps which no one wants , Don’t use service there are several others options , I am trying to find out to take the matter to court and file a joint lawsuit , please come
Do not pay for insurance. Easyship insurance is fraud. My business paid thousands in insurance after 2 years had a damage claim. Claim denied, improper packaging. Product was in original manufacturer packaging.If you ship with easyship, self insure. They will take your insurance money but will not pay a claim.Edit: I am updating my review, easy shipped reached out and is covering my claim. However, they did say this is a courtesy due to our long history of shipments, and that the packaging was not adequate.If you ship high value liquids make sure to pack it by taping caps and padding box if it isn't tight. Take pictures of your packaging before shipping.I will continue to ship dry products with easy ship, will only ship liquid if the margin is enough to justify the risk.
I requested a full refund of our subscription that we have paid since August 2025 via direct debit and this was point blank refused. I wish to escalate this matter to a more senior level. For very valid reasons we did not receive an email requesting us to verify our account. Otherwise we would have surely done so. Unable to use EasyShip services since August was NOT possible because both understanding the screen verification request was NOT clear whatsoever and only became apparent to us in the last 24 hours. Notwithstanding, it is wholly unreasonable behaviour and frankly greed on their part to refuse what is a very valid request. WE WERE UNABLE TO UTILISE THE EASYSHIP PLATFORM & SERVICES. FURTHERMORE, HAD WE KNOWN WE HAD BEEN PAYING FOR A SERVICE WE WERE UNABLE TO USE WE WOULD HAVE CANCELLED THE AUTOMATIC SUBSCRIPTION PAYMENT, THAT WE ALSO HAD NO IDEA WAS BEING TAKEN AUTOMATICALLY FROM OUR BANK CARD. A VERY DISAPPOINTING COMPANY ATTITUDE TOWARDS AN EXTREMELY VALID REQUEST!!!
Easyship processes when dealing with couriers when a pickup of a parcel goes wrong are inflexible and slow. I was told I had to contact the courier (Aramex) to find out why a parcel pickup had failed for 3 days straight. I did this and they identified that Easyship put the wrong address on their tracking Id. They used the return address instead of the shipping address. I then updated the Easyship ticket with what was needed to resolve. The Easyship operator would not use my findings with Aramex to fix the problem. They need to get confirmation from Aramex with no timeline given. This rectification could have been done straight away without waiting for further information from Aramex.
They charged me for the shipping label which i did not ship. Iys been almost 3 weeks amd they still did not send me a refund. Also today I noticed they charged me extra some "adjusttment " 7.28$ for the parcel which I sent 2 months ago and it says tgat instead of 3.2lbs for 2 dolls which I declared its 13.3 lbs which is totally unreal . And its obviously false info. Seems like a scam.
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Easyship is an all-in-one shipping platform made for global eCommerce and crowdfunding. We offer 250+ solutions with rates discounted up to 70% and complete visibility on taxes and duties, couriers, and shipping costs – all from one account. Our platform integrates with major online marketplaces and crowdfunding platforms, managing and automating everything from in-cart checkout to delivery.See more
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