edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Average Rating

4.8

/
5

1.2K Reviews

5 Star
87%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

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Review Time

Linda
Beckie Bill and tariff comparison assistance.

Beckie helped very professional, knowledgeable and helpful. Generated a bill very efficiently. Also, took time to help me understand how tariff and billing worked as I had been comparing incorrectly. Very happy with my experience. Service with a smile.

5
Date of experience: Nov 27, 2025
JAYSAL
Jamie was excellent today

Jamie was excellent today, quick and effective at carrying out a service which EDf do not benefit from at all as i switched to EON.

5
Date of experience: Nov 27, 2025
Michael P Miller
thanks edf

i would like to say how happy i am with edf. i was having trouble with my account. so rang up which was answered very quick. spoke to a lady called lynn .who was very cheerful, and helpful .sorted me out in no time. found hem a firm who cares

5
Date of experience: Nov 27, 2025
David
The service I received.

The service I received from both Mat at customer service and Nicole at Small business was good. They worked to understand my query and were patient when I asked them to repeat parts of their explainations which I did not understand. However they were unable to resolve my query. I have recieved a quick follow up Email telling me that my query is being processed, which is appreciated.

5
Date of experience: Nov 27, 2025
Janet Storrie
My direct debit

Clairewas very helpful and she explained my problem to me.

5
Date of experience: Nov 27, 2025
Andrew henderson
Great service from customer service I…

Great service from customer service I dealt with edmar who helped alot

5
Date of experience: Nov 27, 2025
Amanda
Very helpful and courteous call handler

Very helpful and courteous call handler

5
Date of experience: Nov 27, 2025
Christian Bowers
Polite and efficient and listened to…

Polite and efficient and listened to what I said

5
Date of experience: Nov 27, 2025
Mr Anna Drew
Samantha who I spoke to was courteous…

Samantha who I spoke to was courteous and polite also helpful

5
Date of experience: Nov 27, 2025
Renata
She was straight to the point

She was straight to the point, no time wasting. Life saver !!!

5
Date of experience: Nov 27, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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