Name: edfenergy.com
Telephone: 000000000
Rating: 4.8

customer B Allum Guest

3 months ago

The young man was kind and efficient

Date of experience: Nov 27, 2025

Angela Drinkall Guest

3 months ago

Change to amount paid

Was a bit difficult to understand. Don’t like them automatically telling you they are changing the prices without asking first

Date of experience: Nov 27, 2025

sally-anne jacques Guest

3 months ago

Amazing customer service

The agent i spoke with was amazing. She took the time to work out my bill with me as we had submitted the wrong reading when moving and she was so patient and attentive. She went above an beyond and ended up helping me save money.

Date of experience: Nov 27, 2025

Ms Fletcher Guest

3 months ago

A 5 star rating to Martin in Customer Service

I rang and spoke to Martin (17c) with regards to no longer receiving monthly bills since the installation of my new smart meters.Firstly, I would like to say that Martin was very courteous in his manner. It was also helpful that I only had to confirm my phone number and email address and not the usual numerous security questions etc. I did ask Martin about that, and the phone number I was calling on matched their records, so automatically brought up my details, very impressive.I held for a few minutes and Martin informed me of the issue and sent me an email requesting a photo of the meters. He said that once I replied, then he personally would deal with resolving my reinstatement of monthly bills. Which I was also impressed with, as normally these things go into a central inbox and other staff members pick it up.I can only give a 5 star rating to Martin and the ease of dealing with EDF's customer service experience. Plus, I was not on hold initially for very long before being put through to Martin.