Review Time
I am extremely disappointed with EmaC and the complete lack of responsibility they take for the companies they work with. I pay my insurance every month, yet when a serious problem occurs, there is absolutely no support.I reported an issue with Halfords, a company EmaC cooperates with, which failed to carry out the service I am paying insurance for. The service took over 6 hours, was not completed in full, and to make matters worse, my car somehow gained 4 miles while it was supposedly just sitting in the garage.Despite clearly reporting poor workmanship and unfulfilled service, EmaC did absolutely nothing. No investigation, no assistance, no accountability. They simply washed their hands of the issue.In my opinion, EmaC should take responsibility for the third-party companies they choose to work with. If they outsource services, they should also stand behind the quality of those services. At the moment, it feels like the only thing EmaC is good at is taking monthly payments — support and customer care are completely missing.I would not recommend this company to anyone who expects real help when something goes wrong.
Paid 750 for a plan with Volvo for cosmetic works and alloys for 3 years with eMac . Wish I didn’t Took over 6 months for contract to come through Been trying to get someone out to do some works off the plan on some scratches on my car since July now October not had anyone out yet They did book a 3rd party in my area for the other week to visit who was a no show Don’t waste your money
I had a telecon with one of the team members, he was polite and very helpful, I always have a good service from Toyota, I am a Toyota fan, we have two cars and very happy with the cars and service. Wonderful staff, very efficient and helpful
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We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.See more
