Review Time
Emirates are ok when everything goes ok. If anything happens to make it not ok, you are on your own. Their comms and support is terrible. We had cancelled flight, no way to re-book. We had no baggage in destination for entire trip with no comms. We had the worst experience and are severely out of pocket. 10 weeks later we have still received no comms following complaints and chasing on emirates support. AVOID.
Flight from Milan to New York and back in the same week and got incosistent treatment between the two flights.Flew with only cabin baggage to New York and got confirmation that it was compliant with their policy: assistant in Milan put also the "cabin allowed tag" on my suitcase.When checking in at JFK, ground staff forced me instead to send the same bag, still having the tag from Milan.Reason? My purse was the 1 piece allowed carry on bag.Wouldn't mind if it was not an expensive suitcase, carrying fragile stuff...and if in the boarding queue I wouldn't spot many people with 2 cabin baggages.Thnks to ground supervisor Pranavi Rana for the zero flexibility, zero empathy and the blind application of an inconsistent policy.
Total bad experience. Cheating and have bad service. I looked forward to the flight and i have upgraded my seats to the Second floor neat the Bar. I payed 800 dollar for the upgrade for me and my wife. When boarding i did NOT get my Seats. Complained but never heard from them. Was rude to me on the plane. Never Emirates again
TBH I'm really surprised at the negative comments about Emirates. I've never flown with them and chose them over Eithiad because of the brand.Two adults and three children flew from stansted to Dubai with 4 hour lay over before boarding another emirates flight from Dubai to Velena International. Cabin crew were great, food and drink great, in-flight entertainment great, connecting flight great. The same can be said for the return leg.I'm sorry the other reviewers had very bad experiences, but for us, emirates were great.
Flight was cancelled 3 hours for departure and so we did not make our connection in Dubai. Now we have to book another hotel in Madrid because my train home does not go after 8pm. And we dont get any refunds. Horrible airline. Will never use them again!
Im completely out of words how this airline went from being the best to horrible. To start with the first being is their REFUND form which you have to fill out as if you are living in 1997 before internet was a thing. I had to request refund twice for miles separately and the cash via credit card separately.The airline has also increased the prices significantly while being from a oil rich country lowering the skywards value for those who invested miles into their accounts trusting emirates.Another thing I don't understand about emirates is that their family tree for miles cannot be closed and returned to an individual account incase if you do delete the family sharing account you'll lose all of those miles.I have been flying emirates business class for 3 years on and off mostly for work. Their flight attendants have gotten worst over time. I would say emirates is not much different from Air France and at some point I though Air France was the worst but now that iv been calling every day to find out its almost 2 weeks when will I get my skywards? I get some Indian accent SIR IT CAN TAKE 15 to 20 Days. How though? If im speaking to skywards team member why can't they refund me instantly? It's that easy with even third world country if you have a fully refundable miles ticket you get YOUR REFUND IMMEDIATELY OR NO LONGER THAN 1-3 DAYS!They haven't made a shift to airbus jets despite BOEING getting whilst blows.If this airline goes bankrupt it will be it's own fault not the economy but the leadership.
Shocking UPPER DECK SEAT SCAM ROBBED OF £340 Ffom EMIRATES. I paid £1901 for flights and AN EXTRA £340 for upper deck seats. A treat for my son’s 18th birthday as he’s very tall. The plane changed so the seats were regular economy only which I know can happen. I only booked to get the Upper deck twin seats. I got a refund for the flights less £400 (which I accept) but NO REFUND for the £340 seat charges. SHOCKING. So I paid £340 for nothing. Emirates won’t refund the seats that they made unavailable and refer me to their terms. DON’T FLY. Total scam
I have always been flying in Emirates because of their good services but this time we had a very bad experience! The cabin crews were terrible to say the least especially from Dhaka to Duabi. We asked for a Bassinet for the baby a few times but didn't get one. The baby fell asleep and I was holding for about half an hour waiting for a bassinet still did not get one then I had to speak to one of the cabin crews with a firm tone to get one! They didn't even offer lunch to one of my daughters. When asked, the lady said oh do you want lunch?!!! What do you mean? She is 11 years old and yeas needs food to eat on board, doesn't she? They also didn't give us any baby food either. My boy was hungry and crying. The lady next to me with infants had to share one of her babies food with my boy. When I fed that food to my son, one cabin crew came with some baby food which we didn't ask for saying we ran out of what you asked for. Just terrible! We also noticed in general the cabin crews were unprofessional, careless and ignoring the passengers' requests. It was a terrible experience this time. Hope Emirates read these reviews and take serious actions to improve their services.
Booked flights glasgow to bali with emirates. On way back via singapore emirates use a partner airline jetstar.still emirates . But emirates take no responsibility for any changes they make. My flight was put back 2 hours going to singapore. So I phoned emirates 40 mins on hold gave up then went online and was told they couldn't give me any info .and I should phone the third party airline myself.So if you book your flights with emirates remember you are on your own no help at all and no responsibility. Shocking customer service
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