Review Time
I have just collected my bag after a horrendous emirates flight where the passenger next to me was intoxicated and assaulted me on the flight. The crew had to write a report as she should have not been allowed boarding. My bag is completely soaked through, all contents of the bag is soaking. I spoke to the ground staff and they could offer no help what so ever or a report. Everything is ruined - I am furious, I’ve had no communication regarding my outbound flights that were cancelled due to the storms and now my luggage is ruined and I was assaulted on the flight. I will never fly emirates again.
NOT EVEN ONE STAR!!!!! Fuming - my husband was taken ill in hospital and we had to cancel our flights as he was unfit to fly! We sent in a letter from the doctor stating this and all the hospital. The T's & C's say you can get a refund due to serious illness or death. I was told this was accepted as a serious illness as he was categorically told he could not fly! BUT the bit they are going off is that it then said in accordance with our general terms of carriage which meant no refund!! WOW! Disingenuous to say the least! NEVER book extra legroom seats in case! We got all other money back from our travel insurance but this had to come from Emirates! NO ONE CALLS BACK EVER! 10 calls later and nothing! Give up. Just flown with Eithad instead due to this - what a rubbish decision to lose customers over this!
I am extremely dissatisfied with the lack of communication and response to my initial inquiry. Despite repeated assurances, I have yet to receive any meaningful engagement. The waiting period has been unreasonably long, and I am beginning to lose patience. If this situation is not rectified promptly, account I am writing to express my extreme dissatisfaction with the lack of communication and response to my initial inquiry. Despite receiving repeated assurances, I have yet to receive any meaningful engagement from your customer service team. The waiting period has been unreasonably long, and I am beginning to lose patience. If this situation is not rectified promptly, I will have to hold the airline accountable for the subpar service I have encountered.Furthermore, I feel compelled to caution potential customers to consider alternative airlines such as Singapore Airlines, Etihad Airways, and Qatar Airways, as they have a reputation for offering superior customer service and responsiveness. I believe that by highlighting these concerns, we can work towards a resolution and ensure a better experience for all customers in the future. or the subpar service I have encountered. Additionally, I intend to caution potential customers to consider alternative airlines such as Singapore, Etihad, and Qatar Airways, as they may offer superior customer service. I hope that by reiterating my concerns, we can work towards a resolution.
i like Emirates but this time it went very wrong. here my experience:Hello sorry it’s me again. I will write the full story again may be someone will help. I flew 2 May from Bangkok to Frankfurt via Dubai. Departure punctual arrival delayed because of bad weather in Dubai. I made the connection my luggage did not. During the flight a received an info from the cabin that 1 piece of luggage did not make it (I had 2 pieces) and it will be on the next flight arriving at 19:38 same day. In FRA I waited for my second suitcase until the last suitcase arrived about 90 minutes after landing. No suitcase. At the baggage inquiry I was told yes both pieces did not make it and they will come with the next flight at 19:38 EK47. That was on 02.05.On 03.05. I receive message that my luggage has been located. Multiple calls to the number provided were without useful information. On 04.05 multiple calls no info. I went on FB and MessengerOn 05.05 on Messenger Rahmy was helpful and I received a call from a Courier Service at 7 am confirming the my address for delivery. Same day at 12:42 I received an Emirates mail saying that my luggage has been located. At 12:45 I receive another mail saying the suitcases have been delivered and the case it closed. Today is the 6 May 11:42 and I still have no luggage. A call to Emirates this morning: it is with the courier and that means the case is closed for them. Which Courier they don’t know. May be he has a lot to deliver and I just should. It’s now 90 hours after the luggage landed in Frankfurt and it was not possible to deliver. Can you understand that I am more than angry 😡
Even as a GOLD member Emirates are a Horrendous company to deal with, bad booking system, bad manage bookings system, missing bookings from my manage bookings section! inconsiderate staff, bad rules - cannot change flight within 24 hours without penalties etc etc. RYANAIR ARE BETTER TO DEAL WITH.
We flew over to London business class with emirates on 30th April from Sydney australia and I must say it was an awesome experience. From booking in to exiting at London we were treated like royalty amazing service both on board and in the lounges at Sydney and Dubai. We would thoughly recommend this airline for there excellent service. Congratulations emirates on a wonderful experience and hope our return flight is as enjoyable. John and Dorothy muldowney.
I’m quite astonished by some of the negative reviews as we were extremely impressed with the quality of the aircraft & cabin crew who were extremely polite & attentive.We had a total of four different flights with Emirates on our holiday to the Maldives & each of them were equal in quality.Will definitely fly with them again without hesitation.
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