Review Time
Emirates advertises 'airport transfers' on the website. You book and pay on the Emirates website. But when the driver doesn't show up, Emirates takes no responsibility. I have requested a refund for the transfer I paid for in full together with the taxi I needed to take to DXB. I complained to Emirates the very next day but because they take over 4 weeks to respond to complaints, I missed the cut-off date for lodging a refund request with the transfer company. Emirates won't budge on their decision not to process a refund even when it is their fault entirely. I am still trying to this day to get a response from them. I've been a loyal Emirates customer for years and I will most certainly not be flying with them again.
The flight from London to Dubai was delayed by a few hours, and then it turned back to London because of poor technical skills and ridiculous management. What a poorly managed company. Plus, the Emirates service at the airport was just even worst, not able to solve anything making the whole experience ridiculous. No flights dates available no clarity what next.
I would put 1 star if I could. Emirates ruined our trip. They cancelled the flights at boarding because of an issue in their system with their airline partner who was carrying out one leg of the journey. This was at 2AM. The next flight was 15 hours later, and had a 1 day lay over. They offered a complimentary hotel at the layover, but once arrived no hotel was given. After many calls with rude supervisors they then LIED and said no one told you you were getting a hotel. Despite the fact they can see in their system that the flights were cancelled due to their system issue and such. They took no responsibility and pointed the finger at their airline partner for the system issue. I told them this is their problem, because we booked with them, and they would only respond with "no comment". This was all with people travelling in wheelchairs, who were elderly. Emirates is atrocious!
I had a very bad experience lately with emirates. I fly on business and always I get the fast track pass card. However, I did not get the card the last time and no one from the cabin crew asked me about it, so I thought I will just pass by the boarding pass as a business passenger. When I arrived to Heathrow airport, the security did not allow me to enter the fast track and ask me for the card which I didn’t get it, then I had to wait in the endless queue with the economy class! I wasted so much time and I was very frustrated. I don’t pay this much for a business class to end up waiting in a queue. Also in the airplane the attendant was so not helpful, I asked her to put my bag in the container, but she said I’m not going to do it for you and you have to do it by yourself!! The worst service ever! So dissatisfying
Having flown with so many airlines, Emirates are just a cut above the rest and I am quite honestly shocked about the number of negative reviews on here. We took two long haul flights in succession and the following are the points we loved:1. Staff in the airport and on board were so friendly and helpful, offering us more space so that our son (lap infant) could stretch out and sleep.2. They are so good with children. We got free gifts, an onboard family photo and even upgraded to a child´s meal when I explained that my son was a little old for the baby one.3. All luggage handled and returned well.4. When a flight was delayed on the runway for an hour we were offered water.Excellent service!
Boarding in Tanzania is carried out by Swissport staff who do not follow usual boarding procedures used by Emirates at other airports. Silver and gold membership is ignored so the usual boarding privileges aren't in place. Bit of a lot down really that the points don't count for anything in DAR.
We travelled from Lhr to Cochin on 14 th of july. We have missed one luggage. . We waited patiently for one week . There is no response from Emirites they keep on telling us its under tracebility. Cochin emirites team told they can only communicate only through email . I dont understand in 21 st century there are many mode of communication. My children clothes and their necessary things are inside. We have to buy all clothes and their necessary things from India. Contacted me personnaly London Emirites team they said to contact cochin emirites airport . No body is taking any responsibilitu. We are struggling in our holidays as a passenger..
It's been a while since I've been with Emirates again as I book airlines that are cheaper. It was amazing in the past but now I don't know what happened and everything is appalling. They were suddenly very strict with carry on luggage. My carry on luggage was weighed during check-in and then weighed again right before the boarding gate. It was very odd as I've never experienced this in all of my past flights. My layover was 10 hours but I was not informed that there is a service called "Dubai Connect" where they provide free hotel stays for layovers that are 10 hours or more. The catch is, you have to "request" 24 hours prior to your flight. I would have thought that this service is automatic, but it wasn't. How can even one know/request about this complimentary service if they don't inform you at all. Then the flight was delayed for 3 hours and one of my luggages got damaged and missing one wheel. The ticket was also expensive with only 25kg luggage allowance so I bought extra just for my luggage to be damaged. I had great experiences with Emirates growing up. It was the "top of the line airline" and it has now become "cheap". Thinking of totally not using the airline anymore. I'm so disappointed 😞
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