Review Time
I haven’t flown with Emirates before but I was really excited to be flying to Dubai from Manchester with them.Everything went well with the flights and they were on time. I was just surprised that we were only offered drinks twice on a seven hour flight and of a poor selection to the majority of other airlines I’ve flown with. We had our meal pretty much as soon as we got onto the aeroplane and was offered a small tub of ice cream later. I was under the illusion that we were getting another snack maybe a sandwich before we landed.It’s definitely the airline to get a job being an air hostess as there isn’t much to do.
Customer service absolutely shocking. Emails are not answered and phone calls are a waste of time. During the bad weather in April we were late arriving from Hong Kong, the ground staff on arrival told us our connecting flight would wait for us -after a mad dash across Dubai airport - we were denied boarding even thou the flight was still there. So we had to go to the connections desk - omg 1 hour later we eventually got a new flight the same day but at first they wanted us to wait 3 days for a new flight without any mention of payment for a hotel - and this was business class !! To this day - 25 days later I still don’t have my bag. Will they take responsibility? No. All I’m told is to wait 😡
Shame on you Emirates flights you serve nuts knowing fine well people on your flight have nut Allergies it’s so dangerous life threatening why on earth do you do that oh it’s our policy shame on you all if I could give 0 stars I would
Terrible experience from the very start - from not receiving the e-ticket due to technical issues to unfriendly flight attendants and poor customer service, severe delays causing missed connection flights, limited assistance given, no gluten free meal, no free seat option...all in all, not worth the money and beyond anything I'd expect from the Emirates brand.
Those who havent tried the worst experience flying via your lucky because if you were in our shoes i doubt you willRate a 5 star. Plus yes i agree the inconvience they did doesnt have any compensation at all. Not a very kind airline! They dont care either.
Changed my flights connecting flight a dya later. They use a compnay called Fly Dubai and my booking was with them. Had trouble getting refund and lack of knowledge about my booking. Had to contact Fly Dubai myself to get seat refund. Spet 2 hours on live chat. No offer of comensation or flexibility. I fly to Thailand every 6 months and this is first and last time i will use Emirates
Emirates flights are okay, although the quality of the food and the attitude of the cabin crew has deteriorated markedly in the three years since I have regularly flown with them (about 6 flights a year).What has always been terrible and has gotten much, much worse in the same time period is the online booking and inevitable customer support follow-up. Emirates webpage is awful and frustrating to use. Just now, I tried to book from Karachi to UK and back again. I entered all my information waited 5 minutes for payment options, got sent backwards for no obvious reason, finally paid and was then informed by the page and via email that I had not been ticketed. Customer support on the phone in Pakistan told me my payment had been refused. I made another identical booking. Guess what? They charged me for both.I won't bore you with the details, but as of now I have been charged twice and had my time wasted on two webchats, totaling 90 minutes. The representative for the second webchat was truly awful. With their unfriendly, unaccountable and hostile attitude, they should not be in a customer facing role.
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