Review Time
I would give 0 if I could.Paid £400 plus to sit together as three of us have medical needs and require people who know us to help. Allocated Economy but Upper Deck and it clearly stated this. We had seating plan in front of us. Thought it would be great experience for son.Seats changed 21st June (flight 24th). Not placed together. Did chat but they had no idea of plane configuration and tried to say we were wrong. Called midnight another person who had no clue but told us to apply for refund after flight. Tried to fill form in but no longer had tickets for ticket number Did chat and disconnected twice as apparently they can’t see when we are typing and didn’t wait ??!Third chat couldn’t find booking even though they were given:E mailDate time of flightPassengersBooking refSo 5 employees later and no further on.Flight was good but can’t risk things going wrong like this with the admin side and losing money so will use an alternative provider.
I recently flew Business Class on Emirates Air from Glasgow to Phuket, and it was one of the worst experiences I've had. Despite paying £15,000 for what I thought would be a luxury experience, the reality was far from it.Firstly, the Business Class seats were incredibly uncomfortable. I expected a level of comfort that just wasn’t there. The seat design seemed outdated and did not offer the support or space you would expect for such a long journey.The service was equally disappointing. The cabin crew seemed uninterested and inattentive. For a 16-hour journey, we were served only two meals that tastes awful. This is unacceptable for Business Class and clearly shows that Emirates is trying to cut costs at the expense of their passengers' comfort and satisfaction.Shockingly, despite the high ticket price, we were not given lounge access. This is something that doesn’t happen with other airlines when you purchase a Business Class ticket. It's a basic expectation for such a premium fare and a glaring oversight by Emirates.The state of the aircraft was another major issue. It was clear that maintenance is not a priority for Emirates. The interior looked worn out and neglected, with visible signs of wear and tear. This only added to the overall uncomfortable experience.In summary, my experience with Emirates Air Business Class was terrible. From the uncomfortable seats and poor service to the insufficient meals, lack of lounge access, and poorly maintained aircraft, it was evident that Emirates is not living up to its reputation. I will not be flying with them again and would advise others to look elsewhere for a true luxury experience.
Still outstanding Pathetic 30/1/25I travelled from Dubai to London on Emirates flight 0005.I found that my brand new suitacase had a tear at the back, so I reported it online how ever my claim did not go through. Something wrong with the system so I called them. Suprise suprise this was not logged on the computer.So when I wrote to them complaining about the issue, I was told that I did not report it.After nearly 5 months, Emirates emailed me asking me if I had reported the incident within 7 days.Really?One of the highly praised airline?Come on !!!
I travel in Emirates Economy Class each year during summer with my family. Over these past several years, I have realized that there is no value to being Emirates loyal customer. There are no special upgrades or promotions, despite the fact that the seats in premium economy and business class are empty in plane. The food is horrible, seats have become more uncomfortable especially in view of the fact that it is a 15 hours journey. The crew though courteous is unable to maintain cleanliness of aircraft facilities during the long flight. The baggage policy says 60% off on extra luggage but charges regular as even though there was no fine print but supposedly that 60% applies to buying 5 luggage pieces not one. There is no value for the money we pay for Emirates tickets anymore.
We paid £384 to reserve seats and sit by the window to start our 30th Wedding anniversary holiday on a high but Emirates decided to change our seating on all our four flights. Between Dubai and Colombo, we were put right on the aisle. Coming back from Sri Lanka, Between Dubai and Birmingham International Airport, in their wisdom, Emirates booked one of us in row 56 and the other one in row 85,would you believe it. They had my wife in tears but I complained. For every flight, I had to complain. Even the head stewart, Phillipe, understood our disappointment and was going to write a complaint as well. When we came back, I asked for our £384 refund, they didn't want to know. We have flown all over the world with various airlines and we have never ever been treated like this.Shame on you Emirates. We will never fly with you again, that's for sure. Emanuel and Maria Portelli
Great flights to and from dubai. Outbound was on a 777 which was very comfortable. Departed 30 minutes late, not sure why, but arrived pretty much on time. Food good for airline standard but special shout out to our Swedish stewart Max, he was so helpful!Return flight on an a380 which was very impressive.Quality of in flight entertainment was excellent Matthew journey go so much faster.Very happy to use them in the future, CWL flights would be fantastic!
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