Review Time
I have been home from Melbourne booked business class and a week later I'm still waiting for my baggage. I totally understand about the problems in Dubai but I have personal things in my case. I am getting absolutely no updates from Emirates can't speak to anyone. Apparently things are back to normal now in Dubai so why am I still in limbo?
My cousin recently travelled from Australia via Dubai to the UK before heading on to Budapest for a river cruise to Amsterdam, a tripOf a life time. My cousin arrived at Birmingham airport last Thursdays morning after 24 hour delay in Dubai to find no Luggage. Having tried for days, no answered phone, no email reply or able to online chat we went to Birmingham airport on Sunday morning to try and get answers they needed. We established eventually luggage was still in Dubai and will be for some time. Even when the luggage arrives in Birmingham it will take time to process due to limited staff in customs. Shopping trip needed so my cousin could at least enjoy their cruise. Shopping in Shirley & Solihull for 2 people on a 2 week cruise in just a few hours is a challenge. Buying everything from shoes, underwear, toiletries, full outfits & costing a fortune, challenge accomplished. My cousin’s experience has been a night mare after packing in Australia for some time for this trip of a life time. On top of this my cousin immigrated to Australian 56 years ago so this would have been our first meeting face to face. In stead of having an amazing time doing amazing things thanks to emirates our time was spent shopping and trying to get answers. I’m extremely disappointed with the airline which I have always perceived to be world class. We met a couple at Birmingham airport who were in a similar situation to my cousin who had traveled from Vietnam their flight had been diverted to London so they had to get a flight to Birmingham to pick up their car. The woman was so very upset I cried with her after hearing their experience. Since, I have spoken to a friend today who had same experience, a trip of a life time to Vietnam ruined a few months ago again luggage did not arrive this was well before Dubai weather conditions. Although I appreciate the problems in Dubai last week with unforeseen weather circumstances there are far too many unhappy customers. Emirates you really need to sort your logistics out as this is causing a lot of unhappiness for many customers who pay you well to give them experience they will never forget. I do hope you are addressing your problems as this is unforgivable.
The worst travel experience of our lives!!We recently took a trip to visit my son in Vietnam for the first time since he moved there last year.We had never flown long haul before but as Emirates had the best reputation for their customers we decided to book our flights with them. We flew from Glasgow-Dubai on 17th April. We already had a delayed flight going out there but was assured everything was fine. After getting to Dubai we were again assured before we got off the aircraft that our connecting flight would be waiting for us and just to head to Connections and they would point us in the right direction.What we walked in to was absolute chaos!!People sleeping on the floors, no queueing system and staff that quite frankly couldn’t care less!! We were in a so called queue, people pushing and shoving for over 20 hours before we could get a new boarding pass.Any available staff ignored us. One even laughed in someone’s face when they asked how much longer they would need to wait. There was absolutely no reassurance or information given to us.No food, no sleep, and when we finally made it to Hanoi nearly 3 days later we were so exhausted and shaken up that it made us anxious the whole holiday knowing we would have to make the return journey. My partner received his luggage 4 days into our holiday broken and missing a wheel (we have since had to throw it away) while I had to wait 7 days for mine.Our son was getting married on the 20th April and we made it with only a few hours to spare, also had to borrow clothes to attend which wasn’t ideal but we were just grateful to be there.Emirates seriously let themselves down with the mismanagement of the whole situation.We will never fly with them again and I certainly will never recommend them to anyone! It was an absolute disgrace!!
The way the handle delayed/lost luggage is disgusting. No urgency whatsoever. It has been over 14 days and I am yet to receive any update. Tried calling numerous times, they place you on hold then terminate the call after an hour.
It's absolutely not what it used to be. I am part of the many many people Emirates had stranded in Dubai mid April. While the weather was out of hand for them, they continued to let people fly in, even days after the rain, when nothing was working in Dubai. Fully aware, that anybody with a layover in Dubai would be stranded under pretty poor conditions for days, they just continued doing so. Now I am chasing reimbursement for expenses and they intentionally make it so tedious to fill form after form, that I am sure many will just give up. A disgrace and systematic disrespect for customers.
Emirates dealt with the weather crisis much worse then any other Airline. Wrong snd contradictory Information. Sudden shut-down of all Check-In counters. Personnel blaming the customers (they wouldn't issue new Tickets because we hadn't built 5 proper lines). Even when we passengers created Order ourselves they didn't offer any reasonable alternative flights.We slept in the airport because of the promise they would re-open Check-In at 12. They didn't. Neither did they provide blankets or Hotel vouchers. Only wrong and misleading E-Mails snd SMS promising departures that never happened.They prioritized Transfer passengers and hoped all other passengers would just disappear when they ignored us Long enough. It worked. Most of us turned to other more reliable Airlines.
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