Review Time
Ref CMBEK91723. Arrived SriLanka from Stansted via Dubai on Sunday. On arrival we stood at baggage stand for over 90 minutes only to be told that there was no more cases coming through. We were directed to baggage claim desk along with 600 others, queued for another 4 hours and filled out a form. It is now late Tuesday 23rd and still no sign of our luggage. Emirates luggage department constantly engaged, and live chat cancelled every time we message them stating technicalissue due to high demand. A lady that arrived on the Thusday prior to us is still waiting for her luggage after 6 days. This is by far the worst airline for customer care i have ever used. I am in Sri lanka until Saturday then onto Male/Maldives again with Emirates possibly without my luggage. What a poor show. Shame on you Emirates.
I was due to travel on the 18th April from DXB/Dubai back to Manchester with my family, what a disaster from Emirates and the Airport staff.I totally understand the flood issues which happened on Tuesday 16th of April, however we were not due to fly until Thursday 2:30pm.The minute we entered the airport it was absolute chaos with passengers everywhere no communication or system in place for anything, no one to speak to get any advice or support.We had no choice but to sit on the floor as there was no where to sit. We were given 1 meal voucher in the 10 hour we waited which was sent by email, which we used in McDonalds, even this was subsidised to a (child size meal), nothing else was offered in time we waited, so we paid £25 each for access to airport lounges. A total of 14 hours in the Airport! We felt very frustrated as there was no Emirates Staff in sight. Failing to provide care of to their own customers, leaving them stranded in the airport. Runways were clear from flooding, the only information we were given by airport staff is they are having technical issues. I really hope Emirates have learned from this as I am a frequent traveler with this airline. I have submitted a claim form online for compensation on our flight, I really hope Emirates give all the passengers a refund/compensation on the flights due to the bad service received.
Currently on a supposed holiday of a lifetime, having flown with Emirates from London Stansted to Phuket via Dubai on 20/21 April. Emirates have still not supplied me with my lost baggage. I have more details that can help with its identification (as my husband supplied the lost luggage report after being without sleep for 48 hours while I searched for our connecting transfer outside the airport to make sure we didn't lose it). One email from Emirates on a no-reply email address. They have ended the web chat before it started because they are so busy apparently. Currently on hold to the only phone number supplied (charged at £2.10 a minute by my provider EE) and getting angrier and angrier at the appalling lack of service. How do I actually get to communicate the information that could help locate my baggage?!These things happen but why not provide an email address so that I can communicate information that might help?Utterly disgusted right now. Susan Ward (and Mark Buckmaster)
Listen up, because I’ve got a bone to pick with the entire airline industry! 😡So there I was, innocently booking my flight from Tehran (IKA) to Dubai. You’d think it’d be a straightforward journey, right? Wrong! The flight from Tehran decided to play hide-and-seek with time, delaying itself by a whopping 30 to 40 minutes. And what’s my reward for patiently waiting? A measly 1 hour and 20 minutes for my stopover in Dubai.But oh no, the drama doesn’t end there! Was the flight canceled? Were we late? Who knows! The airline, in all its infinite wisdom, decided to reschedule us for the next day—yes, you heard me right, the next day! So there I was, stranded in Dubai, twiddling my thumbs, waiting for the 20th of April like it was some grand event. 🙄Now, brace yourselves for the pièce de résistance: the flight from Dubai to Vienna, and then from Vienna to Copenhagen. Another stopover, this time a mere 1 hour and 5 minutes. But guess what? The first flight, true to form, decided to channel its inner sloth and delay itself by 30 more precious minutes. Passport control? Oh, don’t even get me started! I stood in that queue longer than it takes to binge-watch an entire season of a Netflix series. And what do I get for my troubles? A missed flight to Copenhagen! 🤬So, what’s a weary traveler to do? Spend the night in the airport with my friend's parents which they age +80 years old , of course! Because nothing says “luxury vacation” like a cold, hard airport bench.First, they shuffled me off to Austria like a deck of cards. Why? Who knows! Maybe they thought I needed a scenic detour through the Alps. But let me tell you, my knees weren’t thrilled about this unexpected European adventure. The space between those chairs was tighter than a corset at a Victorian ball. 🦵And let’s talk about the “Bad plans” they swapped me onto. I didn’t sign up for this! If I wanted a cramped seat, I’d have taken the bus. But no, I was promised luxury, and all I got was a sore back and a grumpy attitude. 😤So there I was, stranded in Vienna airport overnight, my pockets lighter and my patience thinner than a wafer. Why, you ask? Because apparently, the airline’s idea of hospitality is “pay up or freeze.” Yep, I had to dig into my own pocket to buy food and essentials. No vouchers, no warm blankets—just a cold, hard reality check that airlines don’t care about our comfort. 🥶But wait, it gets worse! Remember my friend’s elderly parents? The ones who’ve seen more winters than the airport’s HVAC system? Well, they were in the same boat (or should I say, frosty airplane hangar). Eighty years old, shivering, and probably regretting their life choices—just like the rest of us. 🥶And let’s talk about the wheelchair debacle. We asked for help, pleaded for assistance, but the airport staff were as elusive as unicorns. No wheelchairs magically appeared. So, my friend’s parents had to navigate the airport like Olympic sprinters. Off the plane, into the passport control queue, and then a mad dash to catch the next flight. Spoiler alert: We missed it. 🏃♂️🏃♀️And let’s not forget the pièce de résistance part deux: my lost luggage. Yep, my bags decided to take a detour to Narnia or some other mystical realm. Meanwhile, I was supposed to be sipping coffee in Copenhagen on a Saturday morning, but noooo, life had other plans. I finally made it home on Monday evening, exhausted, cranky, and with no time to recover because work doesn’t care about my travel woes. And my luggage? Still MIA. 🙅♂️So, there I was, innocently booking my flight with Emirates, thinking I’d be treated like royalty. After all, I paid extra for that fancy logo on the plane. But oh no, they had other plans for me—plans that involved more twists and turns than a telenovela.Dear Austrian airline, here’s a suggestion: Maybe invest in some empathy, a few extra wheelchairs, and a heater or two. Because next time, I’m bringing my own thermal socks and a megaphone to shout my complaints. And if anyone asks, I’ll blame it all on you! 🙅♂️✈️Emirates, consider this my official complaint: You owe me legroom, sanity, and a heartfelt apology. Next time, I’m flying with pigeons—they’ve got more leg space! 🕊️✈️And both airlines consider this my official complaint: Your delays, reschedules, and lost luggage shenanigans have turned me into a rage-fueled traveler. Next time, I’m taking a teleporter. At least that way, I won’t have to deal with your nonsense! 😤✈️P.S. My lost luggage is still out there, probably sipping champagne in first class. 🧳🥂
Where are my suitcases?!!?!!?? I have no access to my medicine, clothes, hygiene products. My important textbooks for school. Literally where are they?!!?? I can’t get a hold of anyone. I’m at my destination without my bagggage for days now how the hell am I supposed to survive! This is ridiculous!!!! We’re not receiving our items or any sort of compensation for our loss. Absolutely ridiculous! It’s been a week since I started my travel already and I don’t have my stuff. Utter chaos
Very bad service and one of the worst airlines when it comes to customer service. Flight was cancelled and after 48 hrs still no info about other flight option. The service is not comparable with any star alliance member. Very bad!
Emirates - utter disgrace how we were treated !!!This is a somewhat lengthy read but I ask you to read it as I am sure it is representative of many many other recent experiences with Emirates Airlines from the recent Dubai airport disruption.We received email 17th April inviting us to check in on line for flights on 19th April EK657 Male to Dubai and EK9 Dubai to Gatwick.We checked in on-line 17th April for both flights, seats had been previously purchased as pre-booked. Confirmation received from Emirates that on-line check-in successful.Departed resort at 05.30am 19th April for 09.15 flight EK657 Male to Dubai.At Emirates bag drop Male airport at about 07.00am the Emirates check-in clerk said that Emirates would only accept our bags for Dubai if we accepted that our flight ended in Dubai and that Emirates had no further travel responsibility for us.We said to Emirates we had flight EK9 booked and confirmed for the same day of 19th April. Emirates clerk said that there were NO FLIGHTS leaving Dubai on 19th April.We said what are we supposed to do in Dubai, and Emirates clerk said it would be down to us to find a flight with whoever we wanted and it would be down to us to find accommodation and get food etc…We said to the Emirates clerk that it was down to them to get us to our final destination. The Emirates clerk disagreed and kept repeating that Emirates would only fly us to Dubai and then in effect abandon us.With this we kept repeating that Emirates had to get us to our final destination and in the end the Emirates check-in clerk took us to the Emirates reservation desk at Male airport. That clerk spent a long time on his phone and looking at his computer. He said there were no flights out of Dubai.We pressed him that Emirates had an obligation to get us to our final destination of London Gatwick. Eventually he suggested a flight on 27th April - he did not say what time, what flight number or even where the flight was going. That was 8 days away and we said what about accommodation and food. The Emirates clerk said it was not Emirates problem and we would have to arrange all accommodation and food ourselves.Meanwhile and whilst these conversations were taking place and at least half a dozen power cuts at Male airport it was announced over the airport public address system that there would be no check-in of any travellers to Dubai who had onward flights from Dubai. The announcement also said that anyone flying to Dubai was required to leave the airport building due to overcrowding. So if you had no onward flight (which nobody had) you would be ejected from Dubai airport with nowhere to go and no way of knowing how or when you could fly out.We asked Emirates about arrangements with other airlines (British Airways, Etihad, Qatar, Singapore Airlines) and the Emirates clerk stated they had no arrangement with these airlines. It starts to become increasingly apparent that Emirates has no contingency planning or disaster planning in place.At this point we were now stranded at Male airport with Emirates Airline effectively washing their hands of any travellers going to Dubai who had onward flights.At this point also Male airport had rapidly filled with travellers not being able to start their journeys. When we had arrived at about 06.30 it was reasonably quiet - by 10.30 there were people everywhere and a lot getting impatient and upset, many with families. It was clearly very distressing for some.We therefore had no choice but to look at other airlines and managed to book with British Airways for 21st April at a cost of $2,700 for 2 economy tickets. This flight is to T5 Heathrow whereas our car is parked at Gatwick North, so our inconvenience will not end when we get to London.For accommodation we made contact with the resort we had been staying at (Eriyadu) and they very professionally arranged to get us back from the airport and has provided accommodation for 2 nights - all at an additional cost to us of $860.Emirates Airlines has to be named and shamed for an utterly contemptible and disgraceful service. They have made a small fortune in the airline business and have failed miserably when so many of their customers needed them to perform. There should be wholesale dismissals within Emirates for complete and utter incompetence, along with the highest possible corporate fines for gross negligence.My battle will continue with Emirates to get my expenses reimbursed.
Ruined holiday, felt like a war zone in Dubai. Never had an issue with Emirates before, but we will not be using them again. Terrible communication, lost ALL 4 of our suitcases, and we have no update. Phone lines and desks closed, ‘live chat’ completely pointless.
First of all I know that this can happen everywhere anytime But our trip which was almost three weeks in Vietnam got ruined by stranding in Dubai.We really can’t understand why u-Let us fly in first place with toddler and infant -I asked many time for baby food or diapers (no help)-i had to stay in a screaming crowd some kicked me some tried to exit there stress on me (no one was forming a line or tried to make the ppl calm)-so all my belongings and stuff I bought from Vietnam are goneThe bag as is is super valuable to meWe can’t reach anyone -the management or crisis management should be fired seriously Honestly even 500$ discount we wouldn’t fly emirates again.I hope everyone gets healthy home!
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