Review Time
We flew from Heathrow and since we did not order special meal, they did not serve, until I demanded to see captain, and from a blue they found the meal, on our return flight, same thing, although we had booked meal. If you order special meal, you don't get offer for drinks, till after everyone has had the meal.Service level has gone down hill, even the meals are not, what we had 1 year ago. Think twice before you book on Emirates
After being a loyal GOLD customer for many years i had a shocking experience with EmiratesI had very hot tea poured on me from the hostess, i had to quickly get up and run to the washroom. Resulting in the whole flight in the washroom with burnt pads.No support when landed and my vacation was ruined.I had made an complaint about the ordeal and was offered approx $200 in points.Absurd and insulting considering the t shirt which was wearing was $150Emirates do not care for the customers anymore or did they ever? Who knows.. poor
I have ticked one start as there was not an option for no stars. Unreliably appalling service service from Emirates. My Husband left Birmingham Airport 2 hours late which resulted in him not making his connection to Australia, Emirates have informed him that the next available flight is not for 2 days and there are no managers to speak to at the airport. This is so frustrating for him, he only had a week there and now it will be 5 days. Check all reviews before you choose to fly with Emirates as this situation is more than disappointing its diabolical.
Emirates took payment for twin seats outbound & return from Manchester to Dubai however return journey was not my paid & chosen seats Emirates changed the aircraft and then stated no refund due as per their T&Cs cabin crew informed me on return flight that it was never going to be the same aircraft so my seats were never available but Emirates 🇦🇪 still stole my money, very deceitful and underhand methods used by this airline. Cabin crew are quite aloof & only help enough to get by do not excel had better passenger experiences with a lot cheaper airline companies, I believe Emirates need a good shakeup and they fly on their previous good service and now think it is acceptable to become a shambolic and money stealing company.
I have flown with Emirates several times, but I have never experienced anything like this. Phuket-Dubai-London Gatwick. On the Phuket flight, I got a seat that was broken, they can't replace it, I just sit comfortably on the one I got. The first meal arrived quite a while ago and the quality is much lower. We get less food for more money. Moreover, the second meal that was available 5-6 years ago is no longer available, at least on a 6.5-hour journey, I wouldn't say that popcorn should be given for the second meal. That's a load of sh...t. the drink was served once and no more on the entire plane, half of the food was inedible. The cleanliness of the toilets is questionable, but it is certain that they are not clean. Emirates is starting to look like Wizz Air. You will soon have to pay for food, like a low-cost airline. And between Dubai and London, the flight attendants told us everything, A 2-year-old child cannot lie down without a seat belt, we asked for an extender, and they said that it is not recommended for people over the age of two, and then they even gave it to us at our own risk. also a single meal on a 7.5-hour journey. The portions are getting smaller and smaller, I would say there was a second meal but no... The bun was so hard that if I hit someone in the head with it, they would faint. Rock hard. I don't know from which meal, but that evening I went to the toilet 4 times and my wife 3 times. We had diarrhea like never before. our bar guests came down to the carpet with their hands open.This is no longer the Emirates it used to be, just a low-cost airline. Never again with them.
I have used this airline for long haul for over 20 years now and although they are not the cheapest, previously i used them as i was totally satisfied with them. I had flown both economy and business class and was happy with the service provided. That was until after 4 years of not flying due to Covid when i decided to treat my family to a holiday in Switzerland. The flight from Bangkok to Dubai is the reason for me now deciding to use another carrier.As a family of 4, we flew economy and i had pre-booked seats. Not long before our flights i showed my wife the seats that i had booked and she asked me why i had chosen these seats. I looked online and saw that these seats were not the seats i had booked. Emirates had changed the aircraft and the new aircraft did not have rows of 2 seats so they changed us to normal seats without telling me. The changed seats were not acceptable so i re-booked alternatives. Some time later i lost my credit card that i had booked the flight with. I paid and was charged in UK sterling as i used my UK credit card. When i returned from holiday i completed the online refund request form and after a long time eventually got a reply that showed that they had not read my email properly. So i tried to phone and complain but this is impossible with Emirates. You have do everything online. I was given an email for complaining so i sent them an email and actually received a prompt(ish) reply!When i tried to reply to their reply it bounced back as a non reply email address! So back online with online forms!!I have now been sent a promise of a refund in Thai Baht! Or should i say 4 refunds for 4 seats! They are sending the refund in Thai Baht to my UK credit card which means i will have 4 foreign currency conversion fees to pay! Not only that i have lost the card and previously reported it as stolen so it will be difficult for me to access the money, if indeed they can still send it to that card. In short from being an airline that i have recommended for over 20 years, Emirates has gone to an airline that i warn people about. I have been happy to pay a premium for my flights before now with Emirates. Now i have already got 7 business class travelers to look elsewhere.In short why pay a premium for a better service when that better service is a thing of the past.
The customer service is badMy family and I had a horrible experience flying the Emirates to and from Dubai.On this flight, my allocated seat had a broken tray. I complained to the staff, and they told me they would sort it out. However, after multiple attempts, no one assisted me. This meant that I could not eat my dinner at all.On our way back from Dubai, due to a bad communication between the Emirates medical team and their staff at the airport, We had spent over 12 hours at Dubai International Airport with no provision or somewhere to sleep and the only form of compensation received was a food voucher. The mental trauma that Emirates inflicted on my family is beyond words. Also, I had to pay £1700 to book a different airline for myself and my 15 years old daughter back to the UK.Now, it's over a month since I made an official complaint and till now I have not received any reply. Should I add that?This was the most traumatic experience I have ever had at an airport.
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