Review Time
On the night of November 26th to 27th, my wife with children was supposed to fly from Dubai International Airport (DXB) to Mexico for the New Year holidays. Hotels and children's entertainment were booked and paid for through Booking, Airbnb, and other services. At the check-in counter, Emirates Airlines security personnel turned them away without providing any reasons, and they were not allowed to check in luggage or board the flight. Yesterday, before the plane departed, I spent 2 hours on the phone trying to explain to the airline staff that such actions are unacceptable and it is illegal to deny passengers boarding without explanation, especially considering my wife has been to several countries, including Mexico. There have never been any problems with other airlines. But that's just the first part of the story.Yesterday, after the plane left without my wife and children, I tried to communicate with the airline staff through their website chat. I inquired about a full refund. They replied that I needed to wait (probably until the plane lands in Mexico), wait until they receive a response from their security service, and then I can request a refund, but not a full one – as they put it, an "honest" refund. Seriously? An "honest" refund? My wife waited for 3 hours with our 3-year-old daughter in her arms just to get through registration and board the plane! I want to make it clear that I will post reviews everywhere possible, and I won't remove them until a full refund is issued with an apology. They ruined all our New Year holidays with their rules. Also, they exit the chat with a slick phrase like, "Oh, we see that you've stepped away, so we're ending the chat, but feel free to contact us with any questions 24/7." Guys, this is not an airline; it's some kind of money scam. Now I feel the only option is to pursue legal action.
It has been 6 months since my flight operated by Emirates and I still haven't been credited my skywards miles. Completely ridiculous. I have called in multiple times to have a "ticket created" but it seems like no one does anything with tickets at this company.
I am a customer who until now enjoyed flying emirates. We have had great experiences and fond memories. One phone call can change all that. A simple ask such as me not knowing my miles were being transferred to a family account and now needing them for travel next week is very simple. I did not expect the attitude from the customer service personnel, the inability to rectify a simple issue. I have sacrificed hours of time to fly through Dubai due to enjoying Emirates. You have just proven a loyal customer means nothing to you.
Going on a trip is often exciting, but sometimes things go wrong. it was a worst trip I had.I had requested special assistance for my parents (people aged 70 and injured following a fall at the airport) but it never arrived.They were not able to benefit from a hotel booked at the airport because the procedure to obtain the visa was very long (5 hours), not to mention that the flight was late.It hurts my heart to see my parents, over 70 years old, injured, having to go through all the disappointments at Dubai airport
11 of us travelled on Emirates from Bham to Dubai/Sydney 28 October 23 and returned 16 Nov back into Bham EK0039 flight.We paid for extra leg room seats 80J K H so that we could relax and have sleep on the long journeys ahead of us. On 3 of the trips the air stewards were respectful of our space, given we were next to where they served the food and drinks with their trolleys. They were all quiet during the long flights once drinks and food had been served so myself, husband and son could sleep.However, on the flight from Dubai to Bham this could not be a worse experience if Emirates tried. The team were inexperienced (bar one professional) one of them swearing so we could hear F"** word as the curtains were left open, explaining what she required in men. The food and drinks trolley was left next to my husband within an inch of his feet so they stepped over him each time, apologising for waking him up over the next 3 hours. A team of 6 stood in our area having a meeting.After 4 hours into the 8 hr flight, I politely asked if they could move the trolley so we were not disturbed and it was really disrespectful given we had paid extra for the seat. The deputy and mgr came to see us to apologise and talk to their team and moved the trolley. I showed the mgr a picture. The mgr took my phone and email details to formally respond, but 9 days later still no response. Very disappointing, given 11 of us travelled. The previous 3 flights were really good.
I tried to book 2 business class tickets online on 14 Nov 23 for £8863. After authorising payment with my bank, the Emirates system froze and i was told by their website to call the sales centre by clicking on a red button. I thought i was dealing directly with Emirates. Instead a rep at Flights Journey/Times Travel, Emirates' sales partner, who said he was from Emirates, booked me seats at £9,500 as he said there were no flights left at the lower price. Then the next day he charged me another £375 to add our middle names to the booking (which I was not asked for at the time of booking). On 16 Nov 23, £8863 came out of my account resulting on me having 2 bookings (4 tickets). I have tried to cancel the booking as the error was with Emirates booking system, but was told in the online chat with Emirates that it would cost me £1,200!! This is for an error with Emirates system, which froze and directed me to rip off merchants. This was not my fault and I am currently out of pocket by £18,738 rather than £8,863. The agent rep said he would try to get me a refund directly from Emirates for the £8,863 which i have not yet received. He then tried to bill me again for £400 to select seats on the flight. I told him seat selection is free in Business Class so he then asked me to send him £100 to his personal bank account for helping me, which I refused to do. I have subsequently checked Emirates online prices and I still could have had tickets at £8,863! I am appalled that an airline with a good reputation like Emirates is dealing with unscrupulous partners, who are fleecing customers. If your online booking does not go through, wait! And check your bank account. Be very careful if you call their call centre.
Claim your business profile now and gain access to all features and respond to customer reviews.
Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).
cloudghostwriting.com
dominion-cs.com
amzoraautomation.com
nowzent.com
tradie.com
angliabet.com
indeed.com
pensionadviceuk.com
support.testerup.com
hgv.com