Review Time
There services was alright, Apart from they give don't give luggage allowance, Also they should stop transitioning from New Delhi, Security Guards there acts like a thug. None of them speaks English. You have lots of International passengers passing through and they only speak in their language.
My daughter flew Emirates with her school in December 2023, for a music tour in Europe. On her return flight from Dubai to Sydney, she was quite sick and the staff took great care of her. I did not fly on the same flight so I felt helpless but feedback from my daughter was that staff were amazing and really looked after her.I also flew Emirates to Europe to shadow the school music tour. I was happy with their service, the food was great and the onboard entertainment was wonderful. First time we both flew Emirates and would definitely not be our last!
Awful experience for my flight from Sydney to Dubai on 03/12/23My luggage was lost and took them 3 days to deliver the luggage to me. Me and my family stayed without personal belongings for 3 days. We were not offered any kind of relieve of fund to purchase some basics specially we were not at home !The luggage delivered but 2 bags were broken ( they replaced them) but nothing else.Staff were rude and not helpfulI will think twice before using Emirates again. Their service, Staff, inflight service and food are going downward. Extremely disappointed.
Flew Gatwick to Kuala Lumpur via Dubai. On arrival at KLIA found only one of our bags had flown with us, the other being still in Gatwick. It arrived later that night badly damaged.The baggage handling department at KLIA were super efficient at sorting the problem out, even submitting photos of the damage to Emirates. Waiting on Emirates now to let us know about the claim
HAD A FAMILY MEMBER WITH 2 TODDLERS SHE WAS SUPPOSED TO LEAVE 1st DEC 2023 FRIDAY .?CHECK IN 9.40 am. FLIGHT AT 1.40pm ... WAS TOLD HER FLIGHT WAS DELAYED BY 2 HOURS..THEN 3 HIURS..THEN 4 AND HALF HOURS..SHE REACHED DUBAI TO CATCH ANOTHER FLIGHT TO ISLAMABAD BUT BECAUSE OF DELAY THE FLIGHT HAD LEFT...SHE WAS WAITING AROUND PANICKING IN AIRPORT SO EMIRATES PUT HER IN A HOTEL ...SHE WAS TOLD NXT DAY SHE WOULD HAVE TO GET FLIGHT TO KARACHI AND WAIT ANOTHER 10 HOURS ..SHE SAID SHE NEEDED TO GO ISLAMABAD &SHE HAD 2 TODDLERS.. THEY GAVE HER TODAYS FLIGHT ON PIA TO ISLAMABAD .. SHE WAS TAKEN TO AIRPORT EARLY AFTERNOON AND HAS BEEN WAITING 4 HIURS AS THEY SAID THIS FLIGHT HAD DELAYS ALSO...PIA SAID SHE HAD TO PAY £73 FOR HER BABYS PUSHCHAIR.. SHES STILL WAITING TO BOARD FLIGHT..,ITS NOW SUNDAY 00.28 hours
The worst experience with emirates airline customer service! Never believe they are one of the top 3 airline company! I’ve purchased a ticket on 11Nov’23 with my credit card and partial miles. 2FA done and transaction was successful from both bank and emirates app. I even received a confirmation email to it with a notification that my miles were deducted. I even checked my trip with booking reference found in my app. So what more can I expect from this and how can this be a failure after all? I randomly checked and found out my booking was not processed after weeks and I called the bank and they said if 2FA confirmed, it is the airline app side issue that did not process my payment to proceed it. I did twice (2nd time was about a week ago), it never went through. I only realized after a week so today I called up the customer service and they blamed me that I should have contacted them asap if not processed but how would I know it was not successful after I saw “thank you for booking…” on the app at the end and my trip found in my app? They now tell me that I should rebook again with the current rate which is way more expensive than I initially processed a few weeks ago. Such a disappointment that NO ONE even senior management who called me did not address my concern and never even check their own system error but only asked me to book again if I want it. I doubt their professionalism as top airline company.
I booked a one-way flight (full fare, fully flexible) via the Emirates website on my mobile phone. Two days later I tried to cancel it. In the FAQ it says "Can I cancel my booking? Yes, you can make any changes to your booking on emirates.com through Manage your booking."If you follow the link on your mobile phone, there are many options to manage your booking, but none to cancel your booking. Instead they prefer to give you options to spend more money, like booking a car or a hotel.I called the customer service who confirmed that it is not possible to cancel your booking on the mobile version of their website, and also not possible via the customer service. So it is effectively impossible to cancel a fully refundable flight if you have no access to the desktop version of their website.This is fraud, because it is an unlawful constraint. If people who don't have access to the desktop version of their website are able to book a flight, they also need to be able to cancel that flight on the same device or via the customer service.
I purchased an emirates ticket and I had a connection flight to Dubai from United States but they didn’t board me.I had a boarding pass and everything. I had a 2 hour stop in Dubai,The airport was crowded so I waited for my stuff and when I arrived to the gate 25 minutes before departure They said the gate closes in 45 mins! They then forced me to buy a new ticket at a super expensive price !!!then proceeded to want to charge me another 163$ for my luggage but I already paid my luggage fee in u.sBut they said you have new ticket you need pay double!!???They are so disrespectful and unfair!I’ll never use Emiratis airline again!
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