Review Time
Emirates discriminate against packaged tour passengersSeveral records were broken for me as a flight passenger on Emirates in 2 days. First I was separated from my wife of 35 years and then despite my plea of a stiff shoulder I was given a window seat in all my 42 years of flying.Emirates seem to treat its tour group passengers as 2nd class passengers without any rights.My wife and I flew to Spain and Portugal from Singapore on a packaged tour with a travel group. On our return flights first from Madrid to Dubai on EK142 on 9 Oct 2023 and from Dubai to Singapore on EK 354 on 10 Oct 2023, my wife and I were placed on window seats on the opposite sides of the aircraft. When I enquired at the check in counter for an aisle seat for the 2 flights as I am a tall bloke with a stiff shoulder (which has been affecting me for the past 5 years), the staff gave me an aisle seat further back and my wife in a window seat 6 rows ahead. She said she tried but could not see the connecting flight seating plan from Dubai to Singapore and advised me to approach the boarding gate in Dubai for help. When we reached Dubai, the tour manager, my wife and I, another another couple who had been in opposite ends of the aircraft made a beeline for the connecting help desk close to B18 boarding gate.The guard refused to let us into the queue even though there was no one queuing and the 2 counter staff were helping a couple of the passengers at the counter. He told us to use the self-help kiosk computer even though we said we needed help with changing the seats. The computer did not do the latter and directed back to the counter. The guard was still reluctant and finally allowed my wife and I in the queue. However, our tour manager and the couple were kept outside the line even though they had legitimate business to speak to someone at the counter. There was a couple talking to a group of the staff outside the counter near the queue and the man was gesticulating wildly in a heated discussion with the staff. Eventually one of the staff involved in the 'conversation' told the guard to admit all of us and 'royally allowed' us to talk to him behind the counter. He told us in no uncertain terms that we were given our seats as 'non-paying' passengers and it was tough luck that we had to be separated. Our tour manager protested that the tour passenger list with familial/partnering connections was given to the airline beforehand but he said we were given a block of seats from rows 81 to 83 and he could not help in any way. My question to the airline is this: if the passenger list has been provided with the different familial/partnering groupings could it not be more accommodating and doing a slipshod job of seating willy nilly without regard for the families and couples travelling together. What happens if there are families with young children? Furthermore if the airline has given a block of seats (say rows 61 to 63 or 81 to 83 and not all window seats or not all middle seats) in advance why can't it have the good sense to pass them on the tour manager beforehand so the tour manager can help to allocate the seats according to the passengers' preference and needs? Even in times of profit squeeze when corporations try to extract every cent from its passengers, how much money can you make to justify discriminating/alienating your passengers just because the 25 of them are travelling as part of a package tour? Would it make more sense to block up say 3 rows of seats when the tour company has booked and confirmed with the airline if the tour is going ahead (package tours are usually confirmed 2 weeks ahead of departure). Why make packaged tour passengers scramble for seats and create all that unhappiness for them against the airline?I am really disappointed with Emirates as I used to fly Emirates between Australia and Singapore. As much I deem its cabin crew to be on par with the best in the industry, its booking and check in handling do leave such a bad taste that I feel like a sub passenger to want to boycott the airline.
We have 2 young children who really struggled with our flight in economy to Australia. My husband contacted to upgrade on the way back and was told it would be £2000 to upgrade to premium economy. We wanted to have a think and the lady we spoke to said she would call back the following day so that we could go ahead. She never called and my husband called up. He spoke to a chap called Mohammed, who said we would now have to pay £4200! We were forced to pay this, however I feel very upset and that we have been scammed by the company. How can the price double in a day?! And why were we not warned the price may change? I will warn other people not to choose Emirates and this is really disgusting behaviour.
Dear Emirates Team,I hope this mail finds you well. I want to share my current experience as a passenger on an Emirates flight from Dubai to Sri Lanka . Although I understand that arriving at the boarding gate just 15 minutes before the departure time was entirely my fault, I was disappointed with the way I was treated by your staff.In a situation already fraught with anxiety due to a family emergency, I encountered Emirates staff who were less than empathetic. While I take responsibility for my late arrival, I believe the staff's conduct was unnecessarily harsh.To my surprise, I was rebooked on another Emirates flight without clear communication about the change. This flight required a lengthy layover at Male Airport, which adding to the stress of my journey. I believe better communication and support could have made this transition smoother.Additionally, I wish to address the penalties imposed for my late arrival. While I understand the importance of punctuality, I hope you can consider the circumstances that led to my tardiness.I kindly request a review of the penalties and an evaluation of staff conduct in such situations. By doing so, Emirates Airlines can continue to provide excellent customer service and understand the unique needs of passengers during challenging times.I appreciate your attention to this matter and look forward to your response. Thank you for your understanding.Sincerely,Durairaj
My elderly (78 & 68), non-tech parents travelled on Emirates. Check-in is fully automated now and they only wanted passengers to queue up to use the machines. This included carrying luggage onto the scales. My family and I went to send them off.When I asked to accompany my parents to the machine (literally on the other side of a rope) so I could help load the luggage, the staff refused to allow it. They essentially implied that my parents should do it by themselves.There were FOUR staff members who were all just standing in a circle gossiping amongst themselves while my parents struggled with both the luggage and the machines. In the end, I disregarded the staff and popped over to the other side of the rope to help them. The staff were too busy gossiping to notice I had gone over to help anyway.Why does Emirates even have staff when they do absolutely nothing at the check-in? Unprofessional and a waste of time, space and money. The job is not exactly rocket science.Next time, I would just travel with BA. It might be a bit more expensive but you get what you pay for I guess - well trained staff who want to do their job.
Rude staff, delays, dirty airplanes, terrible food. I booked the flights after seeing emirates looked nice on tv. After we got lots of donations I upgraded us to premium seating. Once I got the tickets I noticed it was only for 1/4 of the flights. This certainly was not clear when booking. I called them and a rude lady told me it was clear and would not help me with anything. It was over £1500 for the upgrade which with virgin is the usual cost for 10 hour flight both ways. I then emailed in and got the same attitude. In the end I asked to pay to upgrade my flights and never heard back to me. Got to the airport and the flights delayed due to it needing extra cleaning, the staff seemed to find it runny and kept whispering to each other and laughing when people were complaining. The staff on the plane were just as smug. Got toThe 2nd part of the flight. More delays. This time it was an old airplane, tatty seats, the food was like prison food. The entertainment system was old and dull and I could not see anything. I asked to move seat, I was told no. I got offered 1 drink the whole flight. Since then I complained. I got an email asked for my phone number and I got a phone call very apologetic. The man offered me an upgrade to business class for £400 to say sorry and said it’s to cover the taxes. So I paid it, as soon as I did he hung up and blocked me. I was scammed. I know that’s my fault but when I notified emirates they didn’t care one bit the guy just said we need old not do that. I said I don’t want to fly back on your planes I want a partial refund to change airline. They said no but we will upgrade you for £7000. They are just horrible, they are rude, they are NOT what they pretend to be. I am making a blog with photos and I will go into further detail. Thanks for ruining her last holiday.
It's was horrible service at all in Hyderabad airport two ladies who standing in boarding to zone c my seat number 43k I traveled on 5 of October 10:00:am flight to Dubai when I checked inn I was holding my laptop bag and hand carge bag who make she was helpful thanks to her when boarding open I was enter with my laptop bag she was saying you have take only bag to take it's not allowed laptop bag in front of everyone it's so embarrassing for me and she was louder in front everyone I could shout her back but It's not a good manner then I was standing one with my bags then I absorb ed. She allowed one person with laptop back. It means you took two bags. It was so amazing for me. I didn't ask her. Then I ask her why to do allowing with two bags. Both ladies was shouting on me.and bag was broken until no response from you guys.my number is 0545432749 and my flight reference nce number is JPE24J
Since 2001 we always fly with Emirates flight company, for the comfort is very good, food is good even if it can be repeated, always good, friendly staff, we flew back to Germany with Emirates from Dubai to Düsseldorf after 2 weeks, I still met The crews dropped off my suitcase and greeted me warmly.... I feel safe with this flight company, on November 20th, 2023 we are flying to Hong Kong for business purposes again with Emirates, from Düsseldorf Dubai then on to Hong Kong, my dream would come true one day to be able to fly first class? or I would also like the lounge .... my husband flew first class twice ... but I still allow myself to give this 5 stars 🌟 🌟 🌟 🌟 🌟 it was great flight company is... keep it up...
Disgraceful is the nicest thing I can say about the customer service. They “Lost” my bag for 4 days!! Claiming it’s not their fault because another passenger took my bag, they didn’t “lose” it?! Well that may be the case but taking 4 days to recover my bag IS YOUR FAULT and RESPONSABILiTY!!You have full details of Every person on your flight. Names, phone numbers, email, address and still you did not or more accurately could not be bothered enough to trace and recover my bag and left me wearing the same clothes and unable to enjoy my holiday because any respectable bar, restaurant, club would not let me in wearing shorts and t-shirt!! And then refuse me any compensation claiming it's not your fault, when it damn well is! you are very capable of tracing your passenger and recovering my bag in 12hrs not 4 days! And now you refuse to respond directly with me and force me to communicate through a portal, where you say you will respond in 30! days. 60 days later and i am still not being treated like a customer should. just take my money and give me the finger!! So its come to this!! Do i have your attention now?!
Hi Emirates Team,my last flight from Dubai to Munich, was in my over 100+ flights the worst I ever had.Behind me was sitting a Family, with a young boy, who was Screaming, Laughing, Jumping around, kick again my seat, for over 4 hours.Even when I complain to the crew - they are not interested. The Boy and the Father gets up and playing and screaming all the time - I understand if a young child don´t feel comfortable in an airplane - but making this noise only of having fun and disturb more then 30 People around - is not acceptable. If I tried to talk to them, they only said - you can book your own airplane - and the crew again did not anything - not even try to speak to them, which is a really bad service.It was my last flight with Emirates, just booked a flight to Bangkok with another company, because I don´t want to have this situation again.
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