Review Time
Paying for a ticket this much and getting really bad service well it's possible when flying better with Emirates. It was for sure my last trip with this lousy company. Seat wasn't reclining/cabin crew preferred talking to each other in stead of helping people to put bags in the overhead bins. Food that came to be made me sick and unwell for the rest of the day. Better stay home than travel with them...
I always fly with Emirates BUT in 2019 i booked to fly March 2020 of course this couldnt happen , i kept getting links to change flight so i followed the links changed flight to later 2020 not realising i was being charged £200 ,i got straight onto them ,they said if i want the £200 back straight away it would cancel my flight but if i left it till after my flight i would get it back ,well after 5 flight changes i have finally had my holiday got back in April ,i have been trying to get that money back ,i filled in the forms but it comes up if cancelled before March 7th 2020 no refund ,but i changed it 14th March ,i send in the feedback forms get another (no reply) email telling me to fill the form in ,im going round in circles here ,i have phoned but they say it can't be done over phone surely something can be done i know its 2 yrs later but its not right,i even have the email that says my refund has been approved but nowhere to claim it
We flew Emirates on EK019 DBX-MAN on Mon 2nd May and the service was terrible - we were sat near the back and it took over 2.5 hours before we were even offered a drink. We had paid for seat selection but that was a total waste of money as it made no difference. After the meal service I asked was there going to be tea and coffee served. They said no hot drinks would be serve due to likely turbulence - which never happened. Then 30 mins later they came round with tea and coffee. I have never known service so slow.NEVER PAY FOR SEAT SELECTION AT THE REAR - WASTE OF MONEY!!!By the time the meal service came to us they had run out and only had 1 option. We had paid for the seat but others who hadn’t paid and were allocated seats by the system got better service. When we got on board we had asked if we could change seats but the staff were unhelpful. They laughed at us. The guy at check had tried his best to get us better seats but his supervisor didn’t answer the phone, He said tell the staff on board we had paid for seats and they would help. What a waste of time that was. The staff didn’t want to know.Then half way through the flight the guy next to us in the window seat became ill. He was being violently sick. Again the staff were unhelpful - they gave him a Rennie indigestion tablet!! We suggested they find him a better seat - eg aisle by the toilets but they said there were none. Poor guy was still being sick. There were 2 empty rows at the back reserved for staff ‘rest’ on what was only a 7 hour flight!!. After much insistence from us one of the cabin crew said the guy could move there once the curtain was removed for staff resting. This only happened 1 hour before landing.The staff were unhelpful, unsympathetic and generally acted in a superior manner. They have no concept of the term ‘customer service’.
Baggage went missing and wasn’t returned for 5 weeks. When it was returned 90% of contents were missing- stolen. Contacted Emirates- no reply which is normal for their customer services. Eventually got a curt and arrogant reply stating they would give us 50 dollars for 3 days allowance as we hadn’t reported the lost baggage!!! This appears to be a common problem with Emirates from reading other reviews . Disgusting and unacceptable that you cannot put your baggage on an Emirates flight without the contents being stolen without the company giving a damn. We are now taking legal action. Anyone else who has lost or had baggage stolen please contact so we can do a group action against this disgusting disrespectful company.
The airport on arrival doesn’t have allocated checking per destination, everyone to all destinations checkin together. We waisted 3 hours checkin to then having to run to boarding. Food is very average on flight and the tv screen has no dim and when dark this is piercing on the eye. Bad airline. Won’t use again
I don't have idea to give even 1 Star this is totally rubbish service and disappointed , I just asked cup of water it's doesn't come, the assistant said I have to finished my work first. Then I do 🤮 what a disgusting, Dubai to uk
Used Emirates for the 1st time and must admit I was quite disappointed, 1st leg from Birmingham to Dubai was terrible, service on board was awful not sure what the flight attendants were doing but didn't want to come round with any drinks after the food was served, even pressed the help button but after an hour gave up and went thirsty, was exactly the same on the return from dubai to Birmingham.The second half of the journey from Dubai to Bangkok was much better and flight attendants seemed much better.After all the issues I had with their 'Customer Service' I would be surprised if I use again.
My son 14 years old was travelling from Mumbai to Birmingham. Yesterday he has received unacceptable, disgusting service at Mumbai airport on the #Emirates counter by your staff(Jelina). They don't understand a kid travelling alone and how to behave with the kids. He was carrying allowable baggage of 28kg suitcase, 7kg cabin bag and 1 laptop bag but she has refused to accept the baggage by saying either you put laptop bag into cabin bag or pay Rs.13200. He spent 45-50min just rearranging baggage finally she accepted the bags. You must be considerate when a kid is alone and again at security check they asked to remove the laptop bag from the cabin bag so how your staff is providing advice and how the customer is suffering on that. The behaviour of your staff Jelina was completely rude and I was listening over the phone for 30mins. I was guiding him from the UK as no choice was available.I am truly disappointed with this scenario and unacceptable service from the emirates. My son was feared for all this nonsense and mental tortureI have raised a formal complaint but no response from Emirates.
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