Review Time
Amazing airline, love the airplanes especially the a380 (I'm an avgeek haha). With the cameras they have on the plane you're able to see how the plane takes off, flies and land from different perspectives! However, on a flight from Dubai-Jakarta I was the only one without a meal. They gave me Toblerone chocolate as an alternative. You can tell I was not full after some chocolate since I was on a 16hr journey. Most of the crew are not fluent in English and so am I, but that can be a problem if there is a bigger problem than just ''I don't have any food''.
Great experience for me first time using Emirates to get from Stockholm to Dubai and back.The cabin crew to Dubai were fantastic with great service even in economy. Back to Stockholm the cabin crew were great and friendly. Boarding and getting off worked great. I could see that the cabin crews always put on a smile underneath their masks.Check-in online worked great and seat assignments worked perfectly for me. But other people don't seem to understand that they have to pay for certain special seat assignments, there were complaints during boarding that families were not seated together. These people need to learn how to fix that themselves with online check-in.I feel that the complaint here on trustpilot are unfair because they cause some of these problems by their own. They should educate themselves how to use the excellent online service of Emirates.I will definitely travel with Emirates in the future.
I was pleased to hear that Emirates had started flying to Dubai from Newcastle and an opportunity to fly on to other destinations .Flew to Dubai with Emirates from Newcastle . The plane was old and dirty , staff were disinterested and unhelpful . My party had the 4 seats in the centre of the plane , my wife and son were served food at different times to myself and daughter and different things . For example , I would get a coffee , thirty minutes later the wife would be offered a cold drink , thirty minutes later I would get a cake that would have been nice with the coffee . I would seriously consider the inconvenience of flying to London to avoid flying with Emirates again.
Very very bed experience, by Emirates, one of my bag got fully broke so they gave me back only some items in a plastic bag, many items are damaged and many are lost. Online lost baggage claim process is very complicated and time consuming. My husband spent almost 10-15 hrs in last month to get the money for lost and damaged items. I had to give them bill for all lost and damaged items. I don’t have all the bills and many items are very expensive ($ 500-600). The one I bought from India, which is hand worked clothes and my tailer gave me bill which is hand written which is very common in India. I bought whole kitchen set brand new that bill is also they gave me hand written too. Those kind of bill they don’t consider for baggage lost claim. My claim was more then $1500 but they are saying they will give me only $311. I don’t have bill for bag so they are not going to give my money for bag too. I have been traveling to India from years via air india. First time I used Emirates and this happened. I am now very frustrated by calling them again and again. I am not going to travel by Emirates again.Never again.
Ek 414 was diverted to melbourne due to sydney airport curfew not bad weather. You should have not left Dubai if you knew you will reach after 11 pm. You let my mother including all passengers in Melbourne airport without any help on chairs for more than 12 hours.I had to book on my own a flight from Melbourne to Sydney and paid it for it to bring her back.Shame on you. Totally unacceptable
We recently returned from a holiday which included, amongst others, FOUR Emirates flights connecting Dubai, Sri Lanka, the Maldives and London.On EVERY flight we complied 100% with the requiremennts of each destination with regards to Covid travel requirements, the two of us being "Recovered" patients.In brief, despite arriving thee and a half hours before the flight departed, we were REFUSED permission to check-in. NOT ONE member of the Emirates team at LHR, knew of flight requirements for Sri Lanka, (which had been unchanged for AT LEAST 6 weeks), NOR THE EMIRATES POLICY ITSELF, for passengers transitting through Dubai. (This had changed eleven days before departure, and was CLEARLY stated on EMIRATES WEBSITE). NOT ONE of Emirates personnel was aware of this! (Obviously the management team behind the scenes, who FAILED to make themselves known AT ANY TIME, had no idea either)Eventually, a very apologetic assistant came running up to us just one hour before departure, saying "Soorry, sorry, sorry....you were right". We were then hurriedly checked in, only to be REFUSED entrance through security as BOTH boarding cards WERE IN THE SAME NAME!This still causes my stomach to turn at the recollection!Having returned from holiday I quite naturally wanted to take this totally UNPROFESSIONAL and UNACCEPTABLE experience up with the company, and submitted a formal complaint with a FULL explanation of what went wrong as a direct result of Emirates lack of knowledge and unprofessional conduct.Having chased a response after over two weeks, I received a response from Emirates customer services:Stating INCORRECT facts about their own company policy regarding transiting passengers. It also FAILED COMPLETELY to address the issues raised in the formal complaint.I await a response from Emirates how to escalate this incident which, quite frankly, I'd rather completely forget! I cannot believe the pathetic, unprofessional and ill-disciplined practices in place at this airliine. My advice to anyone considering flight options is AVOID EMIRATES AT ALL COSTS.
Awful experience. Flight was good but admin atrocious. Found out when I tried to check in 2 days before I flew that they'd cancelled my tickets saying Barclaycard had requested the money back. Heartbroken, was off with my daughter to see my son in Dubai where he was working, just for 3 days and he'd made so many plans. Begged them to sort it, and they wanted to charge me nearly 3 times as much, then after I begged and cried, particularly as nobody had thought to tell me about this until I rang about the check in online. They then sold me my original tickets back, same ticket numbers, same seat numbers for same price I paid 3 weeks earlier. Rang Barclaycard who said they hadn't requested anything back and my balance was still on my card. So I paid twice! Went on the trip, great staff and flight, so now trying to sort it out back home. No sense in any of the emails. Now they say they can find the first payment but not the second. Hoping Barclaycard can claim the first payment back, but for the stress caused I would say don't touch them with a bargepole!!
Flown Emirates numerous times but since Covid-19 , Emirates customer service is a joke , paid for twin seats , used chewing gum left in old waste bag which was not emptied , old lurpak on floor , emailed emirates was not happy they said they will let the cleaners know to clean better next time nothing about my service overall how they can compensate for it , flight prices are ridiculously overpriced with bad customer service , emirates service has gone downhill.
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