emirates.com

1.7
1.7 Based on 940 reviews

Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai)....

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Average Rating

1.7

/
5

940 Reviews

5 Star
12%
4 Star
3%
3 Star
3%
2 Star
6%
1 Star
75%

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Review Time

Fabienne P.
Poor in flight customer service

I would recommend never fly with Emirates.

1
Date of experience: Mar 07, 2022
CJBgamerYT94
Absolutely horrendous journey

Absolutely horrendous journey from Melbourne to Manchester. We paid quite a lot extra,for extra legroom seats…..never ever again! People saw our space, at the bulkhead or galleys, as their exercise area or gym. On the first leg 14 hours, the woman behind decided to put her bare feet on to our arm rest! Emirates should travel in these seats and see that asking more money for them is robbery.

2
Date of experience: Feb 28, 2022
Paula B.
What a disappointment!

I have tried multiple times to book a multi centre flights last night, and due to the website technical error I couldn't, I have also received an email from Emirates stating that. Today when I went back to book the same flights, the price was way higher, so to save some money I had to book a different flight, and despite it, the total final price was still higher than the one I had last night.I have contacted the Emirates chat, and the operator said he could not help at all... how shame, at least Emirates should apply a small discount when a customer can actually show the proof he/she was booking it earlier on and missed it for the Emirates fault! This is very disappointing and definitely not expected for a high class company!

1
Date of experience: Feb 28, 2022
Conrad Coleman
we fly with emirtates from copenhagen…

we fly with emirtates from copenhagen to nairobi and return. but our return flight goy canceld. and we went there office we got new ticket to fly again after 7 days. and to days after out ticket got canceld. and the same game again. and the workers so rude. and when you call no help at all. so we had to buy new ticket with another company to fly back home. so it was the last time am flying with the company.

1
Date of experience: Feb 27, 2022
Burton
You fly Emirates you support Russian…

You fly Emirates you support Russian invasion of Ukraine!!!

1
Date of experience: Feb 27, 2022
Millie Clark
What a sxxt airline and what a shxxy…

What a sxxt airline and what a shxxy service, I missed my connecting flight due to heavy fog from my departing city. And they booked me in a flight after 14 hours and made me wait in Dubai airport for those long 14 plus hours with only 1 meal voucher in general waiting area, where I had to stay awake for 36 hours in total journey. Very sxxxy, rude and unhelpful staff at Dubai airport departures. Don't listen to you and become your bosses like behaviour. They offered passengers with British passport a free upgrade to business class, wherever they treated pakistan and Indian passport holders like sxxt and did not compensated them for any hotel or upgrade to business class, which completely unfair and very unethical. Wouldn't even give them 1 star. When I made a complaint about it, their answer was very similar to of those disgusting staff in Dubai airport. Wouldn't recommend to anyone. Avoid these axxhxxxs.

1
Date of experience: Feb 26, 2022
Kathleen Barnes
Horrible Airline

I was flying emirates out of Houston on 29th November 2021 and i had purchased extra luggage. When i got there i was told it was per piece not per KG and i had to pay more. i agreed and tried to give them cash, they refused and insisted that i must pay by credit card which i did not have, eventually an argument ensued and their assistant mgr Jason Auguste came there and instead of resolving the conflict, he told me not to board the flight and i left. I have been asking for my refund from Emirates and they said i did not meet their conditions of carriage because of an argument. At first they told me i could not fly Emirates anymore but that was false because i flew them to Glasgow on the 13th Of December 2021 and returned on the 24th of January 2022. I was perplexed and i have been asking for my refund and they provided no proof whatsoever to back up their claims. They just cannot keep my USD 3500 and not refund or re-issue the ticket. I am still asking for my money or a new ticket from Emirates. Customer Affairs asked me to contact their security which i did and the security said it had nothing to do with them. They were essentially giving me the run around instead of being professional. Samantha asked me to go ahead and claim a refund for the unused sector which i did but was denied, i have sent her multiple mails and she does not respond to emails or calls to their 04-7084837 number. Samantha D'souza is playing hide and seek with my money. Emirates customer affairs are extremely unprofessional and need to refund my money or issue a new ticket. Emirates is not a good airline and their service is sub-par at best. I just want my money back.

1
Date of experience: Feb 25, 2022
Burton C.
Be every careful

Be every careful! There service is below -1 ster! They have hidden charges and cost.

1
Date of experience: Feb 24, 2022
Charly Bell
It s been one year now and i am still…

It s been one year now and i am still waiting for my luggage i have sent a lot of emails and a lot of calls and no answers at all and when i call i stay on hold and then it s disconnected

1
Date of experience: Feb 24, 2022
Heidi Ross
Website doesn't work

Website doesn't work. Try contacting them is a joke - very frustrating. Take 5 days to respond to emails. Lie in chat and are a walking disaster. I used to be a Gold Flyer with them - now I just want my refund back so I NEVER have to fly with these jokes again.

1
Date of experience: Feb 23, 2022

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Business Details

  • Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).

  • language https://www.emirates.com

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