Review Time
I have extended Emirates DG3L86 flights to Thailand for free use /book anytime until 05.03.23 , Emirates emailed me confirming all tickets are extended on their end and asked me to make sure I email wedoflights /Etravel VHX0GI asking to do same on their end as airline and travel agent use different booking platforms , Immediately after receiving this from Emirates airline I emailed travel agency to extend my flights around april 21 to request extension in to 2022/23 , I actually emailed this request 3 times April September November 2021 to be sure they have done all correctly as per Emirates airline advise.All confirmed back and none of the agents did this , I only found out yesterday 21.03.22 as I emailed wedoflights /etravel to book a trip for Feb 23 was told my tickets expired !!!, no longer valid !!! so I rang emirates to enquire since I have an email confirming from the airline that my tickets are extended . Airline told me that Wedoflight /etravel failed to inform them to extend my tickets!!!!!!! and the ticket cannot be used, utterly rubbish of the company 3 emails , 3 confirmation , 3 agents involved none of them done it , will never book with them all correspondence written to me have at no point simple apologies we screwed up we sorry we try to fix it So depressed at the moment with this company. My orginaly ticket was booked on 02.03.20 and extended by the airline until 05.03.23 becose of the incompetence of wedoflights/etravel I lost this on the top of that was asked to pay additional fee of £50 to cover administration cost I refused this , how can you even ask people to pay extra fees for all your mistakes , who ever have extended ticket with wedoflight /etravel becarfull and better enquire to have something in writing as same will probably happens to you and you will looos your trip, ah ye sorry forgot I emailed 3 times requesting this extention and thay failed to do this !!!!My family has been with Emirates for the last 8 years either booking directly or through a travel agency but when I rang Emirates airline to seek help none of the agents was willing to do anything to help me with this , that's what you get for trusting in the brand !!!! , for keeping ticket open past 2.5 years and not demanding refund when the Emirates airline was on the knees during the Covid outbreak , nor me nor my kids or wife we choose Emirates for our travel was so easy for the agents to just brush me off with this is not our problem , this is agency problem , let me tell you that it is your problem as well you have emailed me in April 2021 confirming my tickets are extended and now not accepting my ple to extend my ticket and use for dates in feb 2023
I booked an Emirates Holiday to Dubai and expected to receive a booking confirmation straight away. It’s been over a week and I still have no booking confirmation & therefore no booking reference. I can’t get hold of customer service on the phone, Whatsapp or Messenger. I will now try and get my money back with my credit card company & will never use Emirates again.
We booked two flights from Manchester to Dubai. Emirates emails encouraged us to look up their Covid advice. As the Covid rules were constantly changing we did this a number of times hoping the need to have PCR tests would be dropped. Every time we went to the Emirates Covid advice page it said in the first paragraph all passengers travelling to Dubai (including GCC people) should have documented negative PCR tests done within 72 hours of flying. We eventually arranged our PCR tests accordingly, got all the documentation together, went to the airport and were refused boardind on the grounds that our PCR tests were out of date. The web page was wrong. For UK passengers it was 48 hours but you had to read further down the web page to pick this up. The first paragraph was simply wrong and grossly misleading. I protested at the check-in desk but was dealt with harshly. Apparently a lot of passengers were falling foul of the same thing so they had a standard brutal line to take.We went across to Terminal 2 to have some more PCR tests done. On getting the results we could not enter our booking because of the No Show. We eventually managed to speak to someone on the booking line 10,000 miles away down a drainpipe to be told the extra costs of the night flight would be £960. This was the camel's straw. Thoroughly stressed out and angry we aborted and caught a £130 taxi home.At home we decided we still wanted to go on holiday so we booked some more flights the following day at an extra, now cost of £1048. I submitted a complaint and basically was given short drift, Emirates saying all passengers are responsible for the accuracy of their travel documents. Article 13 in the Ts and Cs. I agree with that but aren't Emirates responsable for the quality and correctness of their Covid advice?We've travelled with Emirates dozens of times over the years and at one time were Silver Members. But this experience leaves a very bad taste in our mouths. When Emirates gets things wrong it should be big enough to admit it, and deal with it. Very unimpressed.But having gone throught this experience I can say there is a reality gap in their customer service. It simply doesn't exist. There is no formal complaints procedure detailing the process, how to appeal and escalate, who to write to where. You can only communicate through their half-baked web system which is limited in characters and what you type disppears off the top of the small screen box you are offered. The whole thing is designed to prevent you complaining, or to obstruct you. They really are not interested in looking at what goes wrong and how they can improve. They are too quick to quote the Ts and Cs. Third world standards I am afraid.
Been trying to ring for two days now to change a booking urgently. Yesterday over two hours with no success and today a record of over 3hrs and still no success. Emailed and was told someone would contact us and still nothing, how do we speak to someone?Mrs Senior
I have a flight in a week and I have been trying to contact customer service I am flying in two weeks, I was on golds for 2hrs 45 min, no one picked up, I emailed got no response, sent a message on the emirates watsapp number and sent a message on Twitter no response. The is a bottom tier airline. I will never fly with them again, they are no different to low cost airlines. They charge so much and yet they don’t have a customer service department.
Emirates Very rude staff at Sydney intl. Dep Terminal, I am travelling with Emirates for last 15 years+ never had these kind of behaviours from their staff members. I always travel long haul flights 2-3times every year. In last two months I experienced while boarding that staff members are really rude and stressed out at Sydney intl. airport.First time in January 2022, I even complained to her supervisor that your staff member is talking very rudely is she ok, on which he apologised and did boarding on his own. Same thing happened in Feb 2022 where I ignored in complaining to her supervisor because I knew nothing will happen. So, yeah Never going to use this airline again!I recommend to use alternate options if you can as there are many better airlines I chose Etihad.
Needed to move our holiday booking dates due to illness, was on hold to the customer services line for over 4 hours and when I finally got through, the travel consultant was rude, irritable and unhelpful. Initially was told the original booking would need to be paid and claimed back by insurance and that it's "unheard of that bookings are moved" without paying the full cancellation costs. I was then told an option may be to speak directly with the hotel provider to ask if they can move the hotel booking, and call the Emirates customer service back on the same number (with another 4 hour wait...) afterwards...Terrible and unhelpful service from Emirates vs my experience with other providers such as British Airways, Virgin, Tui and TrailFinders. As someone who enjoys 'premium' holidays I'll be avoiding them in the future
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