Review Time
We bought a super king size EMMA mattress in January 2023, three years on we now need to replace it. It did not keep its shape, it has two hollows on each side and a hill in the middle. Now very uncomfortable. Would not recommend EMMA. We should not have to replace a mattress after only three years.EMMA thank you for replying to my comments. However, I have no intention of providing photographs or go measuring the dips as was requested of others complainants, as you cannot measure the discomfort experienced this way. If Emma genuinely cares about customer experience and want to be true to your 10 year guarantee, and “make it right” you can refund 70% of the €644.99 I paid for the mattress, anything else is disingenuous.Disappointingly, EMMA have not responded since or resolved my complaint.
I recently purchased an Emma mattress and to be honest, I dont know what all the hype is about, the mattress looked and felt quite hollow and the springs make the mattress feel cheap and uncomfortable. The overall quality did not meet my expectations
I ordered a mattress with a delivery address to county Cork but I was called away to Clare as a family member was in hospital. I emailed customer services to ask that the mattress be redirected to the Clare address instead. They said I needed to contact the courier. I asked them to contact the courier as it was Emma that organised the courier, not me. Tracking said it hadn’t been handed off to GLS yet. Yesterday, Emma agreed to contact the courier for me and get back to me. The mattress was delivered to the Cork address this morning. It will be sitting in the rain for days before I can get home. You would think this would be a simple request but no, apparently it was beyond their capabilities. I’m very annoyed by this.
Product is good, delivery was earlier than expected but when I emailed their customer service about swapping to another size, i haven’t got a reply after 2 emails and they are advertising a 200 nights trial and we’ve only been using our mattress for more than a week now. I’m still hoping for a positive reply though
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