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No one ever answered me UPDATE

No one ever answered me. I used the phone call option and the chat option. Eventually the chat option offered to call me back and I never received a phone call. Didn’t even get a chance to talk to someone-worst customer service ever.UPDATE Tommee Tippee reached out to me regarding my request!

Date of experience: Jul 26, 2022

No customer service and they don't stand behind their products warranty

I bought a Tommee Tippee Perfect Prep machine and from the day that it arrived, it hasn't worked. I tried dealing with the retailer, they sent me a partial refund, refused to do an exchange and told me to deal with the manufacturer. I tried dealing with Tommee Tippee and they tell me that because the product was used the warranty's void. Then they tried telling be that, because the retailer in Spain sold me the product in Canada, that they don't warranty the product; because they can't guarantee how the product may or may not work in another country. These are the most ridiculous excuses I've ever heard from a company, when a customer is simply asking for an exchange of a product; due to a product being defective from the beginning.UPDATE TO BOGUS REPLY:This thing doesn't let me reply to your ridiculous remarks, So I will just add to my original complaint.The converter is not the issue because the machine works through the set up stages and then it won't put out temperatured water. If the converter was the issue, the machine wouldn't work at all. I've already told you Con artist's that the retailer sent me a partial refund and then told me to deal with the manufacturer (aka YOU) as it comes to a warranty issue with the machine being defective. Regardless, at the end of the day, this machine that arrived here defective has your brand name on it, simply using any excuse that you can to not provide customer service is avoiding responsibility for your product. There's nothing stated in your manufacture warranty that your product can't leave a certain country or that your product can't be used in other countries or else it would void the warranty. Considering The first person from your customer service department tried telling me that because I opened the product and tried to use it, it voids the warranty; it just shows how full of crap you guys are. Considering every one of your replies to complaints on here have the same generic response at the beginning of telling the customer, "We're sorry that you feel this way", Just shows how horrible your customer service is as a corporation. Telling a person that you're sorry they feel a certain way, isn't taking any accountability for your product's being defective or for your complete lack of customer care either. It's basically telling a person, too bad we don't care how you feel. It's okay though, I'll file my consumer complaint for fraud to our Canadian (not US, as you keep claiming in from) government and at some point when you get enough of those filed against you, countries won't allow your products to enter their country. Stop ripping people off and start honoring the broken guarantees that you sell with your products. Stop telling your customers that you're sorry and start showing them that you're sorry instead.

Date of experience: Jul 22, 2022

I am pleased

I have only recently discovered that I was breathing through my mouth, spoiling my results. I ordered the full face mask. That has improved my numbers dramatically. Monday, I am headed over to Johns Hopkins for another sleep-study. Two surgeons have talked me out of getting Inspire installed in my chest. They said that for 20% of the patients the device fails. C-Pap works 100% of the time. I may order the machine that gives different pressures for inhale and exhaling

Date of experience: Jul 20, 2022

The ResMed team was fantastic

The ResMed team was fantastic. There was some info missing from the prescription from my doctor. Your team worked directly with my doctor, and then adjusted the delivery schedule according to my request. Thank you!

Date of experience: Jul 20, 2022

Soft spout replacement not available

Soft spout replacement not available. After bottles it’s better to use another brand if you don’t want to be wasting money buying sippee cups instead of just the soft spout

Date of experience: Jul 18, 2022

Awesome customer service!!

Date of experience: Jul 15, 2022

Bad Customer Service

I phoned as our brand new bottle sterilizer was faulty. It would shut off in two seconds and wouldn’t run a cycle. I was told that it needed to be descaled as there was build up. There wasn’t as it was only used three times and it was shut off in two seconds of running. The marks were just water marks. I was also told that the sterilizer wasn’t under warranty which is odd as it was brand new?Since it was a gift and was purchased in early March I thought I was unable to return the item. Thankfully the store returned the item as it was on my registry and the baby was only born a week ago. The store was able to help but no help from Tommee Tippee.

Date of experience: Jul 15, 2022

AirMini purchase

Great product, and very responsive help desk.

Date of experience: Jul 15, 2022

Quick delivery

My order came faster than I expected. I'm very happy with my CPAP do far.

Date of experience: Jul 14, 2022

I called to order a Mini because I was tired of carrying the big CPAP while traveling Omm I…

I called to order a Mini because I learned that the sleep practice that I usually go to closed with no notice so I had to go through the process with Resmed and it was great we walked through the process and I was able to get the mini without much hassle!

Date of experience: Jul 14, 2022