Review Time
Had some technical problems with the bike I bought. Communication with the service department was always at a high level. After providing evidence of the malfunctions, I was always supplied with the necessary spare parts. Customer care is at a high level here. Thank you.Vladimír B.Slovakia
Top quality customer service, they usually reply within a few days via email and they are legit with their guarantee policy, I requested some parts due to technical issues and provided evidence for it, and the process was smooth they sent it ASAP, I'm glad with my M20 2.0 great purchase.
Rating: 1/5I am extremely disappointed with my experience with Engwe Bikes. From start to finish, this has been one of the most frustrating and unprofessional customer service experiences I’ve ever encountered.The bike I received was faulty upon arrival, with a warped rear disc, dented front fork, rubbing front brakes, and unusual noises. Not only that, but it was missing parts and had noticeable cosmetic damage.After reaching out to customer service, the collection process was nothing short of a nightmare. Failed collections, poor communication, and an abrupt hang-up during a phone call only added to my growing frustration. The first collection date was missed, followed by a second rescheduled one that also didn’t happen. I was then told that the collection wouldn’t take place until the following week—leaving me without a usable bike for far longer than necessary.To make matters worse, the delay in returning the bike caused me to be unable to work for an entire 2 week, leading to substantial financial loss. The lack of urgency or consideration for the impact this was having on my life is inexcusable.While the bike has now been collected and a refund is processing, I feel that this situation has not been handled with the level of professionalism or urgency I should have received as a customer. The damage to my trust in this company is significant, and the inconvenience I’ve faced is simply unacceptable.I’m not only dissatisfied with the product but with the entire experience from start to finish. I would strongly advise potential customers to think twice before purchasing from Engwe, especially considering how poorly issues are handled once they arise.I’m hoping this review will lead to some form of compensation for the financial and emotional toll this situation has taken on me.
I bought my first Engwe bike two years ago and I’ve been really happy with it ever since. It’s reliable, fun to ride, and overall a great investment.Recently, I had an issue with the frame, but the support team responded quickly and helped me solve the problem without hassle. It's rare to find a brand that stands behind their product so well, even after years.Great bikes, excellent service — highly recommended!
I am a 68 year old woman. I purchased the Engwe E26 Feb. 2024. The bike stopped working shortly after the 1 year date. Customer service says I need a new motor for $150. The bike was lightly used, just riding around the neighborhood. Save your money and buy something that will last.
Bought a new M20 2.0 and the speed was cutting off at 21mph. I contacted Engwe about this and after sending them some pics, they concluded I had the wrong controller in the bike and sent a new controller and now it runs @ 30mph, which I feel that is still not the top speed of this bike, but it is what it is. Only wish Engwe had more distributors where you could take it your bike and have service done on it as even changing out a controller could be overwhelming for some people.
I’ve only scored on trust pilot to write ,regarding the engwe 26 , has anybody got any comments on this bike , I have a social media site on e bikes that has 43 thousand members and was thinking of getting this model to review But have heard good and bad reviews ,if anybody could share some light on this model would be grateful
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