Review Time
I love my Engwe bike, it's the Engine X model. It's reliable and sturdy. It's a great pleasure to ride for so many kilometers."Above all, their customer service has always been there for me. For parts replacements, they've always kept their word and provided support.I liked it so much that my wife bought the EP2PRO, which is also superb.Please be careful to use the correct website address and take the one below from Trust Pilot, as there are many counterfeits of this site. Hope Engwe will "fix" it soon.
I purchased an ENGWE Engine Pro 2.0, believing it to be a normal EPAC e-bike compliant with EU laws (25 km/h, 250W, certified EN15194).The reality is completely different: the bike has a 750W motor, reaches 40+ km/h, and comes with a fake label falsely declaring compliance with EN15194.In Germany, this bike has no ABE (mandatory road approval) and cannot be legally registered. Riding it on public roads is a criminal offense. I was personally stopped by the police, taken to court, and fined €500.I provided ENGWE with all the official documentation, but after months of requests they refused to compensate me for the fine. Instead, they wasted my time with endless delays and excuses.⚠️ This company is dishonest, fraudulent, and dangerous.They not only deceive customers, but also put road safety at risk.I strongly advise against buying anything from ENGWE.
I purchased an Engwe engine pro 2 in December 2024 and was delighted with the bike. It does everything I wanted. Unfortunately there was subsequently a problem with the motor. Engwe customer services provided full backup and without hesitation a replacement motor was fitted. I would not hesitate to recommend Engwe bikes on the back of this after sales support.
Beware of Engwe.eu’s False Claims and Poor Customer Service, I purchased an Engwe L20 e-bike from Engwe.eu on August 25, 2025, expecting a reliable product with a 140km battery range as advertised. However, my experience has been deeply disappointing due to missing parts, faulty components, and unresponsive customer service, which I believe violates German consumer law. Upon delivery, the bike was missing a seat component, rendering it unusable for two weeks while a replacement part was shipped from China. After fitting the part, I took the bike for a 30km test ride on flat cycle paths. Despite the bike computer showing full battery power, the bike slowed down and the battery died completely at 38km—far short of the advertised 140km range. This issue recurred on a second ride. A YouTube video confirmed other customers faced the same problem, yet Engwe’s only suggestion was to reset the bike’s computer, sending me a video for a different model, which was unhelpful. On another ride, just 8 miles in, the bike stopped entirely. I noticed the chain was hitting the rear tire, suggesting a rear hub or motor issue. Engwe offered a new computer and rear derailleur but refused to address the apparent motor failure, repeatedly asking me to repair the hub myself. I declined, as this would void my warranty. After multiple emails about the false range claims and mechanical failures, Engwe’s responses were vague, offering inadequate discounts (30–100 euros) instead of a proper solution.Eventually, Engwe agreed to collect the bike for repairs, but the courier refused pickup due to the bike’s size. Engwe’s response was to send parts for me to arrange repairs locally, which I found unacceptable. Despite numerous emails and a letter to their Hong Kong headquarters requesting a refund, I’ve received no satisfactory resolution. I’ve ridden the bike only a few times; most of my time has been spent pushing this heavy, faulty bike or chasing Engwe for support.I’m now forced to involve a solicitor, as Engwe’s practices—false advertising, defective products, and refusal to honor warranty obligations—appear to breach German consumer law. I strongly caution others against purchasing from Engwe.eu. Save yourself the frustration and choose a more reputable company.
I purchased four E26 bikes for my small Guest House. It took a few weeks for all four to arrive because they came from different warehouses. They are well packed. It will take you a while to cut it all off. The bikes are simple to assemble. The only item I needed to address was the indexing of the gears. I've not ridden one of these before and once I was used to the gears and the pedal assist it was great. The fat tires go over rough terrain with ease and the suspension seat is super comfortable. Email support is good. You get a reply usually in 24 hours.
My process/interaction @engwebikes was very satisfying. I had a broken twist throttle and within a little over a week I was back on the trails. All interactions I had were by email and still the process was fast. I love my M20 and my M20 2.0.
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