Review Time
I bought an M20 for my wife back in May and the bike and customer service are both excellent, so I purchased an X26 for myself this week and again both the bike and customer service have been perfect, you do not see that much anymore. I highly recommend Engwe Bikes.ThanksBrett Tosh
I bought a new Engwe M20 last month (in Spain) and can heavily recomend both the bike (its awesome, very easy to build and rides even better than I thought) and the Engwe support I received. Although we had an issue with the local Spanish delivery which was outside Engwe control they managed to respond very quickly, to my satisfaction and resolved the issue perfectly. I can highly recomend both the bikes and the customer service. Thank you.
i purchased my engwe l20 off of ebay and apart from a days delay everything went smoothly , every email answered by bjs ( this courier company is the best by the way) the bike was well packaged and easy to set up with the tools and manual provided the only issue i had was realigning the front brakes and applying the chain if i did get stuck theres videos on their site to guide you thankyou engwe the bike is brilliant.
Tried to purchase a bike fron engwe uk,but there isnt a uk branch-all goes through abroad.BJS (their courier)is also being akward.to receive the bike YOU have to be at home to sign for it(NO IFS OR BUTS) if you cant do that they cancell your order and it takes them 24hrs to reply to emails
Very satisfied, I ordered an M1 with two batteries, but ended up receiving a single-battery version with the second battery in a separate package. The screws needed to install the second battery holder were missing. Engwe apologized and offered to refund me the cost of the screws, while also agreeing to make a commercial gesture for the wait and the fact that I had to install the wiring myself, which was not planned. I thought that was professional and nice of them. Regarding the products (I have an E26 and an M1), I am also very satisfied with the value for money of the bikes. In short, it's nice that the brand follows up, and the after-sales service has been good.
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